Customer Service Management
Resume:
Frederick Williams Jr
(C): 910-***-****
****************@*****.***
Raleigh, NC
IT SPECIALIST
Highly knowledgeable, dedicated, and driven specialist with experience in many different software programs. Very motivated and hands on to understand every aspect to the fullest. Expertise of education from a very accredited university that taught organization, problem-solving, and patients as being essential. Enthusiastic individual that commits to excellence with the eagerness to obtain goals set forth.
QUALIFICATIONS/SKILLS
Great time management/Organized
Great verbal and communication skills
Troubleshooting skills
Technical support skills
Detailed minded
Leadership skills
EDUCATION
University of North Carolina at Pembroke
Pembroke, NC
Bachelors of Science – Information Technology
2013
CERTIFICATIONS
Project Management Basics
June/14/2014
GoSkills.Com
WORK EXPERIENCE
Xerox
Raleigh, NC
Tech Support Specialist
June 2015 - Present
AppleCare tech support specialist, must have current knowledge of iOS devices and software
Display strong verbal and written communication, Trouble shooting, and problem- solving skills to ensure customer satisfaction
Be able to multi-task in a fast paced working environment
Knowledge of operating systems, Office applications, consumer products, and telephone technology
UNCP Volleyball
Pembroke, NC
Grad Assistant
August 2014 to December 2014
Ability to evaluate and consider incoming players
Help organize, coordinate, and administer different events/competitions.
Assisted coaches with relying messages to players
UNCP Volleyball Pembroke, NC
Game Management Official (Volunteer) September-2013 to December-2013
Regulated with clear management and organizational skills
UNCP Made Program Pembroke, NC
Big Brother/Sister Program (Volunteer) August 2011- March 2012
Attentive mentor providing guidance, knowledge, and assistance with overcoming conflicts and life obstacles
Carlie C’s IGA Fayetteville, NC
Cashier, Stocker April-2008 to September-2011
Displayed excellent customer service and problem-solving skills to achieve customer satisfaction
Contact this candidate