Customer Service Sales

MICHAEL BROWN

** ***** **** **. ******, SC ***** * (C) 843-***-**** * (T) 843-***-**** * (E) ***************@*****.***

PROFESSIONAL SUMMARY

Outstanding problem-solving and customer service abilities. Exceptional multitasking and prioritization skills. High written and oral communication skills. Outstanding communication, networking, selling, customer service, and negotiating skills. Adept at determining customer requirements and delivering client-focused solutions to achieve higher closing ratios. Experience in all aspects of sales process, from initial client contact to post-sale customer service. Able to accommodate work schedule changes at short notice to include weekends and special events. Excellent builder of cordial and professional relationships with colleagues, clients and supervisors. Able to respond to customer queries and concerns with complete integrity and accuracy.

SELECTED ACCOMPLISHMENTS

Generated increase in revenues, tripling sales from 2007 to 2008

Provided customer service to 50-100 customers every month

Converted 60% leads into sales

Motivated team members to ensure profitable results for the company

Established good working relationships with customers/clients

PROFESSIONAL EXPERIENCE

Software Salesman

Automatic Lead Tools, Spring, Texas (07/2011-Current)

Utilize networking skills to build list of prospects for new business.

Drive efforts to meet monthly and annual sales goals on software sales and new margin sales for the year.

Work diligently with existing clients to ensure software is functional, updated and supported.

Track customers and prospects in CRM system including records of all contact.

Develop forecast of industry, company and product line sales collaborating with sales team to set quotas.

Car Salesman

Premium Auto Salesman, Rowesville, South Carolina (02/2003-06/2011)

Maintained and enhanced current customer relationships.

Inspected and ensured quality of showroom display models and goods.

Took customers for test drives and explained services and warranties.

Maintained relationships with prior customers to expand customer base.

Collected and analyzed customer and market data.

Performed sales performance analysis for maximum target achievement on a regular basis.

Sales Associate

Pepsi Cola, Orangeburg, South Carolina (05/1995-01/2003)

Reached monthly sales goals on a consistent basis.

High skills in building positive customer relationships

Excellent ability to work independently with little to no supervision

Enhanced sales volumes in specified territories through regular schedule adjustments.

Strong skills in MS Office applications, including Word and Excel.

Opened new accounts on a regular basis while maintaining existing accounts in good standings.

EDUCATION

1994 University of South Carolina, Columbia, SC

Bachelor’s Degree in Statistics

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