Customer Service Data Entry

Justin Silva

*** ******* ***** ***** • Lawrenceville, GA 30044 • 510-***-**** • *************@*****.*** OBJECTIVE: For the position of data entry analyst where my 6+ years in customer service, data entry & lead keyer for 2010 census, transcription, accuracy & thorough attention to detail can be utilized to improve efficiency and be an asset to the team

EDUCATION:

CASTRO VALLEY HIGH SCHOOL Castro Valley, CA

High School Diploma J une 2008

WORK EXPERIENCE:

ALL SPORT VIDEO Atlanta, GA

Owner February 2015 - present

● Sports recordings from 21ft providing a quality overhead viewpoint for coaches and players to assess their roles with accuracy

● Competitive pricing compared to other businesses which has tripled business in Q2

● Providing a full service + delivery within 48 hours

● Performance & Opposition analysis of players, coaches and staff has increased development of programs by as much as 50% within same month SPORTS AUTHORITY Dublin, CA

Sales Associate/Customer Service Rep J uly 2013 - August 2014

● Experience in retail selling environment in high volume store

● Cross-trained early due to diverse sports & technical background to operate across departments

● Highest loyalty numbers for month of March & consistently in top 3 associates of store VANGENT, INC. Phoenix, AZ

KFI Keyer/Data Entry for U.S. Census PDCC J anuary - September 2010

● Keying From Image, document prep, edits certified

● Coaching team members on guidelines and procedures due to being in 99 percentile

● Cross-trained at early stages as Keyer due to high typing speed & accuracy

● Checking, entering, classifying scanned data of census forms and entering responses accurately

SKILLS:

● Efficient use of Forklift, pallet jack, powered pallet jack & other warehouse equipment

● Microsoft Office applications, AS400, 6+ years in customer service environment

● Bar & restaurant auditing around the greater atlanta area

● Multimedia personality, production & equipment

● Data entry/transcription, typing at 100 WPM & 600 CPM

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