Management Human Resources

FRANCHETTE A. DYER

803-***-****(c) 210-***-**** acrdw1@r.postjobfree.com

Pursuing an opportunity in a challenging position as a Manager, HR Analyst, Talent Acquisition Specialist identifying business changes, needs and assessing the impact of those changes while capturing, analyzing and documenting requirements. Empowering professional who is principled, level-headed, detail-oriented, positive and leads others by example, makes informed decisions, and focus on the big picture while demonstrating and delivering expertise in:

CORE COMPENTENCIES

Operations Management Human Resources Project Management

Quality Management Recruiting/Hiring/Termination Procedure Improvement

Conflict Resolution Diversity Management Training/Development

Policy/Process Development Employee Liaison Program Development/Expansion

Team Player/Leader Organizational Restructuring Public Relations

Supervision Compensation/Benefits Community Relations

RELEVANT PROFESSIONAL EXPERIENCE

Manager of Degree Evaluation/Audit (2014 – 2015) – University of the Incarnate Word, San Antonio, TX

At The University of the Incarnate Word Extended Academic Programs (EAP), I administered the degree audit process; Worked with advisors as they developed degree and graduation audits. Ensured audits are timely and correct before declaring audit official and recommending students for graduation.

Key Achievements

Reviewed degree audits for accuracy, as well as whether or not the program requirements were complete

Worked with our student system (Banner) to evaluate student degree audits in order to complete an official degree plan

Evaluated completeness of graduation applications

Responded to student inquiries pertaining to status and program advisement via telephone, e-mail, and regular mail

Reviewed completeness of graduation requirements

Recommended the student for graduation

Worked closely with EAP advisors as well as the UIW Registrar Office staff

Worked with student and advisor to identify and resolve graduation deficiencies

Stewardship of 500+ student’s records

Business Operation Analyst I (2011-2014) - Rackspace Hosting, San Antonio, TX

Completed analyses of business goals, objectives and needs of the general business environment. Planned and designed business processes along with recommendations and changes in order to improve and support business activities.

Key Achievements

Developed an onboarding process for new employees (contractors, temps, i.e.) on the Senior Leadership Team (SLTs), which resulted in our consultants becoming knowledgeable of the processes needed to be an asset to the Vice Presidents of Cloud Products which lead to full-time employment

Changed the process for traveling and expense reports for 700+ Product Rackers, resulting in a process that allowed managers and directors accurate accountability of spending and control of accurate accountability of spending and control of their budgets

Created and developed a process for Rackspace Austin HR department to assist managers with interviewing and on boarding new hires. This process resulted in the smooth transition of new hires into permanent positions with Rackspace

Recruiter, (2010-2011) - Adecco (Contractor w/USAA), San Antonio, TX

Identified and resolved customer issues and complaints regarding the sourcing procedures at USAA.

Key Achievements

Scheduled over 25 partners a month for the development of strategic partnerships with specific colleges (interns), professionals and veteran organizations including special job fairs for hard to fill positions within USAA

Analyzed sourcing techniques and developed sourcing strategies in support of hard to fill positions

Represented USAA at career fairs, colleges and other recruiting/branding events to identify potential candidates. This resulted in 300 applicants being interviewed in 1 day with 50% of those interviewed being potential candidates for hard to fill positions

Negotiated with companies to attend job fairs, which resulted in 25% of our on boarding from colleges (interns)

Maintained a valuable relationship with recruitment vendors to ensure compliance

Human Resources Specialist, (2009-2010) - Sektor Solutions (HQ, Installation Mgmt Command), Arlington, VA

Exercised knowledge and skills in applying HR methods, principles and evaluative methods/sufficient to advise on and/or resolve moderately complex problems which are typically precedent in nature.

Key Achievements

Provided staffing advisory services based on the serviced Command's local, regional, or national staffing priorities and took proactive measures to anticipate the Director’s/Commanders' needs by pre-positioning worked products (vacancy announcements, skills assessments, etc) in expectation of new projects and programs

Advised management on recruitment strategies, sources, and special programs, recruitment, relocation, and retention incentive programs

Provided guidance on merit system principles, prohibited personnel practices, and the development and use of valid selection criteria

Assisted in developing short and long range staffing plans to meet forecasted mission requirements, human capital losses, and changes in critical competencies

Reviewed past recruitment practices and local labor market conditions to advise on future staffing strategies. Advised management on a wide range of staffing issues such as workforce shaping/reduction-in-force, special placement programs, recruitment methods, and special pay incentives

Processed and/or instructs managers on preparation and submission of personnel actions

Wrote vacancy announcements, and produced referral lists. Screened requests for personnel action and related documents for completeness and accuracy, obtained additional information as necessary

Verified employment eligibility, qualifications, salary determinations and set pay

Answered employment inquiries. Managed and maintained full visibility over all job announcements and provided advise/assistance in all stages of the recruitment process

Human Resource Representative, (2008-2009) - Lexington Medical Center, Lexington, SC

Developed and managed all aspects of HR functions. Designed and implemented employee training and developmental programs. Counseled employees, built moral and negotiated contracts and other disputes.

Key Achievements

Assisted three Recruiters with reviewing applications, interviewing candidates and sustaining applicant pools for 20 to 30 applicants which resulted in hiring over 50%

Advised managers on employment processes, procedures and policies to fill open positions for their various departments

Interviewed applicants to evaluate work experience, education, job skills, and compensation for the best qualified candidate

Maintained and coordinated the new hire process for employees to include in-processing new hires into

PeopleSoft System and Initiated the VISA process by working with immigration attorneys, timecards, and background checks and benefits enrollments

Onboarded 20 to 30 new hires every Monday to include ensuring new hires had the appropriate paperwork, which prevented the need to delay in processing

Director of Records and Registration, (2007-2008) - Allen University, Columbia, SC

Provided leadership in the planning, organizing and management of all activities related to the Records and Registration Department. Directly supervised and managed two employees and three work-study students.

Key Achievements

Supervised the coordination, evaluation and certification of all graduation applications, while overseeing the complete graduation process

Collected, recorded, maintained and reported of student records within FERPA guidelines, e.g., grades, registration data, transcripts, mid-term verification, athletic eligibility and ICCB audits and other associated audits

Provided leadership and developed appropriate recommendations for the implementation of related technology application in support of enhanced services offered through Registration and Records

Management (Workforce) Analyst, (2002-2006) - 266th Finance Command (FINCOM), Schwetzingen, GER

Provided management services in support of the 266th FINCOM in the areas of manpower management and general management policy, procedures, practices, and techniques.

Key Achievements

Designed and staffed a concept proposal to institute the re-structure of four organizations consisting of 1700+ personnel throughout Europe

Created the process used for our yearly inspection of 1700+ Soldiers and Civilians. Developed official responses to audit and inspection findings

Maintained and monitored labor costs reports, leave reports, and overtime compensatory time schedules to ensure accuracy and compliance with command policy

Developed, trained, planned, and defined goals and objectives to 4 HR coordinators on the evaluations of subordinate’s performance for over 500 civilian personnel. Provided employment relations to 5 countries on HR policies and procedures. Ensured all locations remained in compliance with applicable laws..

Education

Masters of Management, Argosy University, Phoenix, AZ, 2010

Masters of Business Administration, Bristol University, Bristol, TN, 1991

Bachelor of Science, Office Administration, Knoxville College, Knoxville, TN, 1988

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