Manager Service

Joseph Lyndon Dawkins

** *** ****** ****, ***********, NC 27360 • 336-***-**** • Email : **************@*****.***

PROFESSIONAL SUMMARY :

MANAGEMENT / TRANSPORTATION MANAGEMENT - - Dynamic peer leader who conceptualizes, absorbs and acts on management information with ease. Excellent track record in strategic development and with strong problem solving, troubleshooting, communication, interpersonal and negotiating skills. Seeking a challenging, rewarding position in a solid, progressive company that best uses my experience and training with opportunity for professional development. Proven track record in business management, personnel development, training, turnaround scenarios, mergers, contract negotiations, inventory management and development of internal controls. Leadership acumen promotes development and growing personnel – a leader is only as good as the people they lead.

HIGHLIGHTS OF QUALIFICATIONS :

Excellent skills with both internal and external customers - consistently positive professional demeanor.

Lead by example to help generate positive morale in the workplace.

Competent, reliable and committed with a proven record of success in increasing levels of responsibility.

Skilled in working independently and solving problems while paying careful attention to detail.

Efficiently meet objectives and assignments; demonstrates solid work habits in all areas of operations.

Demonstrated work ethic with proven initiative and dedication to excellence.

Skilled in public contact; establishes rapport via resourcefulness and self-confidence.

Strong time management skills; highly creative and intuitive problem solver.

Committed, competent, capable customer service professional with exceptional organizational skills.

Progressive record of advancement; possess effective communication skills and work well with people.

Demonstrates solid work habits; project a professional and confident image.

Proven track record and outstanding reputation for initiative, ability to learn and adapt quickly with superior talents in establishing and building relationships.

PROFESSIONAL EXPERIENCE :

Hansen & Adkins Auto Transport, Walkertown, NC April, 2014 – Present

TERMINAL MANAGER

Manage total service center operations to ensure operation is meeting desired results and making

continuous measurable improvements.

Make sure we were operating following all DOT, OSHA, TSA and company policies and regulations.

Handled hiring of new associates, follow-up, giving redirection and taking corrective action as needed.

Dispatching of drivers, route planning while eliminating empty miles and empty backhauls.

Conduct monthly meetings and safety training with all associate while driving continuous improvements in our safety culture and controlling loss prevention.

Engage, develop and grow associates for leadership positions. Grow and train leadership for promotion.

R&L Carriers, China Grove, NC August, 2011-January, 2014

SERVICE CENTER MANAGER

Managed total service center operations to ensure operation was meeting desired results and making continuous measurable improvements. Over 150 employees at the China Grove center.

Administrated upkeep of facility, equipment, and making sure we were operating following all DOT, OSHA, TSA and company policies and regulations.

Handled all budgeting for service center - reported to corporate office when major repairs or replacements were needed. Held weekly meetings with leadership at center and monthly meetings with all associates.

Handled hiring of new associates, follow-up, giving redirection and taking corrective action as needed.

Engage, develop and grow associates for leadership positions. Grow and train leadership for promotion.

REGIONAL OPERATIONS MANAGER

Regional manager over seven service centers, filled in for center managers when out or on vacation or ran service center until new manager was put in place. Performed service center audits and gave recommendations to manager and made changes as needed to help improve center operations.

Continually evaluate results and ensure all associates follow all DOT, OSHA, TSA, and company policies and procedures. Proactively take corrective action when procedures are not followed.

Train associates in loss prevention procedures with avoidance as primary goal.

Since joining R&L Carriers in August 2011 as Regional Operations Manager in December 2011 I was promoted to Service Center Manager over our China Grove center.

Southeastern Freight Lines, Charlotte, NC / Greensboro, NC 1995-August, 2011

QUALITY ASSURANCE LEADER

Train and develop new associates in detailed fundamentals and responsibilities of their role. Provide re-training to experienced associates as needed in areas of claims prevention, productivity, and safety.

Continually evaluate results and ensure all associates follow all DOT, OSHA, TSA, and company policies and procedures. Proactively take corrective action when procedures are not followed.

Train associates in loss prevention procedures with avoidance as primary goal.

Ensure we have a clean and safe working environment for all associates.

Since taking over this role in February 2010, brought a greater awareness to safety, improved efficiencies, and year to date on track to have best claims prevention years that Greensboro branch has ever produced.

INBOUND SUPERVISOR

Led and grew inbound operation and ensured we were being productive, efficient and met desired results.

Performed daily routing and planning while communicating with dispatch and drivers to help ensure serving drivers with quality work loads and setting them up to be successful while serving our customers.

Held pre-shift and monthly meetings with all inbound associates and handled any follow-up, performance issues and corrective measures. Recognized for achieving positive shifts with our efficiencies and P&D cost.

In this role served as process owner of IB transit time and in 2002, began to produce record results with transit time and service center was awarded “Best in Class” for most improved transit time in 2003.

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Southeastern Experience Continued …

SERVICE CENTER MANAGER ( CHARLOTTE BREAK BULK CENTER )

Managed total service center operations to ensure operation was meeting desired results and making continuous measurable improvements.

Administrated upkeep of facility, equipment, and making sure we were operating following all DOT, OSHA, TSA and companies policies and regulations.

Handled all budgeting for service center - reported to corporate office when major repairs or replacements were needed. Held weekly meetings with leadership at center and monthly meetings with all associates.

Handled hiring of new associates, follow-up, giving redirection and taking corrective action as needed.

Engage, develop and grow associates for leadership positions. Grow and train leadership for promotion.

While leading Charlotte Break Bulk, improved efficiencies, broke claims results, accident and injury records two consecutive years. Made “Winners Circle” every quarter except one - given to all service centers that met or exceeded 80% of goal for all key processes. In 2008, received “Best in Class” for biggest improve-ments in claims reduction.

P & D SUPERVISOR

Led and dispatched city drivers for deliveries and pickups and ensured we were providing quality service to our customers. Ensured drivers were following DOT, OSHA, TSA, and company policies and regulations.

Communicated with customers to ensure we were meeting needs and to help generate new business.

Reviewed daily Telxon reports for drivers to ensure drivers were performing at a desired results.

Performed follow-up, redirection, and corrective actions when warranted. Worked directly with sales team and gave them feedback on possible leads and feedback on any follow-up needed with customers.

Performed daily planning to ensure efficiency while still meeting customer needs.

While serving in this role we improved our efficiencies, transit time, and in 2009 we were “Best in Class” with most improved P&D Cost which was second largest cost bucket in company.

P & D DRIVER

Served external customers with quality service while performing pick-ups and deliveries providing on time and error free service. Maintained compliance with DOT, OSHA, and company policies and regulations.

Worked with sales team giving feedback on leads for new business and with any customer concerns.

While serving in this role, awarded “Employee of the Month” on two different occasions.

After about four years of service in this role, approached by upper management with an opportunity to serve in leadership with the company.

OTHER JOBS HELD:

PEPSI COLA CO. Greensboro, NC

Route Sales and Service.

SAFETY KLEEN CORP High Point, NC

Route Sales and Service.

BORDEN DAIRY High Point, NC

Worked in milk production/Ice Cream production

LICENSES / CERTIFICATIONS :

Class A CDL License /Human Relations Certificate HIPPA Training Certificate

Customer Service Training Certificate TSA Training Certificate

Quality Assurance/Loss Prevention Seminar Certificate Forklift Training Certificate

PERSONAL :

Graduate of Ledford Senior High School, Thomasville, NC. Local community and gospel singing ministry volunteer. Open to travel/relocation. Compensation: negotiable. PC skills: MS Office-Word, Excel, PowerPoint.

REFERENCES :

Tim Thomerson 336-***-**** John Stevens 336-***-****

ADDITIONAL INFORMATION AVAILABLE UPON REQUEST

Contact this candidate