Customer Service Microsoft Office
Resume:
Darryl Holmes
********@***.***
CERTIFICATION
HEWLETT PACKARD AS/400
IBM AS/400
EDUCATION
University of Akron, Akron, OH
Major: Business Management (Pending)
TECHNICAL SKILLS
Z/OS i5/OS, AS/400, Micro Focus, MVS/XA, MVS/ESA, OS/MVS, OS, VSI,
VM, DOS/VSE, S390, 3090, 3083, 3081
HPSC, REMOTE DESKTOP,phraseware tracker, Hawkeye, Visio, PUTTY, TIDAL, OVSD, OVPA, SAP, JES2, TSO, CICS,ISPF,LINUX, UNIX, Citrix, HSM, DB2,Red Wood, Control-M, OPC,CA-7,CA-11 JOBTRAC, OUTLOOK REMEDY, NT EXCEL, LOTUS NOTES, OMEGAMON, PEREGRINE, TMONCIS, WINDOWS, MICROSOFT OFFICE, ASHWIN POWERPOINT, ADSM, NOVELL, SPTS MAESTRO, SDSF, RACF, SNA, JCL, TCP/IP,VTAM, NETVIEW,PCX, NCCF, NPDA, 4341Xerox Laser printers, IBM Impact printers, Silo Sun/Oracle SL3000,Ricoh Pro 1107l
EXPERIENCE
OneSource Building Technologies, Houston, TX
9/2014-5/2015
Project Coordinator
Oversaw 4 national accounts with estimated value of $500,000
Managed 2 and 3 tech’s who installed T1 Routers, Adtrans, VoIP phones, site survey’s cabling IAD, Jack and Wire Demarc test connectivity voice install 66 block DSL trouble shooting, POTS line trouble shooting VoIP across the United States
Scheduled tech’s to various locations across the United States processing work orders with a success rate of 200 completed monthly
SYSCO/ APEX SYSTEMS (Agency), Houston, TX
SYSCO/ Randstad Technologies (Agency), Houston, TX
6/2011-11/2013
Production Control Coordinator
Monthly Multiple Unit Account files processed
Monthly BANK RECONS processed
Monthly Credit Bureau processed
Positive Pay transmissions daily
Price Files processed weekly 78 OPCO’S-AS/400
Host Fax support processed faxes for orders daily
VRSF support production processed United States and Canada
Infrastructure support cabling power and cooling MGT
Hewlett Packard/Compaq, Houston, TX
8/2000-08/2009
Production Application Support (3 years)
Responsibilities include monitoring and processing of jobs, utilize problem-solving skills to report errors of open tickets using HPSC, run daily, weekly, and monthly schedules, submit jobs from a group or job level, and monitor all robot jobs.
Monitor tidal master boxes and agents ensuring an active status. Restart tidal agents using UNIX and Window commands via remote desktops and putty.
Monitoring master boxes to ensure polling, job launching, going active and completing.
Monitor OVPA tickets using UNIX and Windows trouble shooting guide to resolve the node issues or elevate to L3.
Tidal Support Analyst (2 years)
Monitor jobs using SAP re-launching jobs after errors
Monitor Planning support systems and /Reporting support systems via global schedules daily
Technical Analyst (2 years)
Monitor global schedule processing 90,000 jobs, page upper management when necessary using SPTS paging system, updated enterprise morning reports, and process problem tickets using various remedies.
Customer Service Agent /Incident Lifecycle Coordinator (2 years)
Monitor all towers within the call center, taking inbound and outbound calls, opening problem tickets to schedule service calls during a 12 hour shift.
UNIX, Windows, SAP, Web apps backups and network using OVSD/HPSC.
Assist with conference calls, internal contact person for assessing and assigning priority levels, posting updates to the info board regarding current and ongoing issues.
Contact this candidate