Administrative Assistant Home Health

Kay Peacock

**** * ****** ***** *******, #**** 850-***-****

Plano, Texas 75024 ************@*****.***

Summary of Qualifications

Success driven, professional and dependable. Tactful, courteous, outgoing personality and willing to be a team player. Takes initiative and very confident.

Professional Experience

One Point Home Health, Plano, TX Sep 2014 – Apr 2015

Intake Coordinator / Receptionist /Clinical Assistant

Knowledge of Kinnser – Agency Manger (editing patients files, uploading new orders, approving HHA notes, scheduling episodes for SN, PT, ST, and HHA).

Fielding numerous daily phone calls from doctor’s offices, patients and their family, insurance authorization, and marketers.

Daily communication with the RN’s, LVN’s and HHA’s regarding every patient to ensure proper protocols/procedures are being maintained.

Mailing of questionnaires/surveys to patients for their feedback pertaining to visits.

Handling of daily concerns/issues from patients with management to resolve in a timely manner.

Properly filing the documentation for each patient in the respective folder.

Communications with the Labcorp, ensuring prescriptions are processed on time and in accordance with HIPPA regulations.

Daily faxing for authorization from the insurance companies.

Daily re-scheduling of pending re-certifications

Receive, print, and process 300+ home health referrals within 1 month.

In constant communication with 15+ Health providers (i.e.: Medicare, Humana, BCBS, UHC) to obtain verification/authorization of Home Health benefits.

Coordinate and communicate with 10-15 marketers on a daily basis to ensure a fast transition from discharge from hospital to a start of care (SOC) at home.

Maintain daily communication with management regarding the number of admissions, the non-admits, and the pending referrals.

Calculate the end of month tallies for each of the 15 marketers, by agency and by MCR or Commercial admissions to establish each marketer’s goal for admissions.

Maintain and update the referral log on an on-going basis.

Distribution of completed referral packet to 1 of 7 companies under One Point HH – AAA, A&S, Centrum, ExcelPlus, Goodwin, NTB, and Victory5.

Directorate of Family Morale Recreation and Welfare, Fort Rucker, Al Feb 2012 – Jul 2013

Administrative Assistant to Deputy Director of DFMWR

Proficient in Microsoft, Microsoft Excel, and Microsoft Outlook.

Coordination of the Deputy's calendar/schedule.

Collection, assortment, and distribution of daily mail for DFMWR department.

Receive and relay phone messages for Directorate's office through multi-line phone system.

Aided in the coordination, communication, and set-up through completion of the annual events for Soldiers and their families.

Maintained spreadsheet of payroll, overtime, annual/sick leave for department.

Maintained all general files for Deputy Director.

Compiled and maintained monthly financials for the various departments under the Deputy Director.

Coordination of the quarterly safety briefings for MWR.

Maintained the Training database for over 400 MWR employees and recorded all certificates of completion in compliance with Army regulations.

Maintained personnel files for MWR employees.

Maintained and processed the government credit cards (GPC) for the 6 employees under the Deputy Director.

Rucker Lanes Bowling Center (DFMWR), Fort Rucker, Al May 2011 – Feb 2012

Administrative Assistant

Proficient in Microsoft, Microsoft Excel, and Microsoft Outlook.

In charge of the daily counting of monies in excess of $35,000.

Distribution of three (3) cash draws required for opening (each totally $250.00).

Processing and balancing the Daily Service Reports (DSR's) from the closing of shift.

Prepared and processed daily bank deposits.

Preparation of each Bingo winner's check over the amount of $1,000 via Army regulations.

Maintained all employee files.

Received all phones calls and relayed messages to Managers.

Aided patrons with questions and concerns.

Responsible for daily opening of center.

In charge of invoices for food and equipment.

Responsible for the monthly inventory accounting database.

Peoples First Properties Inc., Panama City, Fl May 2005 – Apr 2009

Administrative Assistant to VP of Human Resources

Coordination of the monthly calendar/schedule of the Human Resource department.

Collection, assortment, and distribution of daily mail for entire department.

Receive and relay phone messages for VP through multi-line phone system.

Coordination, Communication, and Set-up through completion of the annual Health Fairs for the company.

Organize quarterly seminars to promote Health awareness for entire company.

Maintain annual renewals of various site locations on Flood policies and claims.

Maintain annual renewals of various site locations on Surety bonds.

Maintain all general and contract files associated with Risk Management / Human Resources.

Compile and maintain monthly ledgers regarding the RA Captive Company.

Proficient in Microsoft, Microsoft Excel, and Microsoft Outlook

Trained on Worker’s Compensation and OSHA regulations.

Trained on ABRA (An HR tool for record keeping).

Trained on Timberline system for payroll information.

Maintained and updated personnel files/records for entire company.

Peoples First Properties Inc., Panama City, Fl Oct 2002 – May 2005

Human Resources Assistant

Maintained monthly hours audit of all employees.

Handling of new hire processing: pre-employment drug screening, background screening, credit reporting, and computer testing.

Coordination of all initial monthly benefit enrollment packets.

Daily functions of sorting mail. Address changes, name changes, and special enrollments of benefits.

Responsible for weekly reporting and distribution of all COBRA administration.

Maintained employee’s files with claim and reference material on all group benefits.

Coordination of the Open Enrollment meetings for the company.

Prepared and distributed employee 90-day and annual performance reviews.

Calculated employee premiums for all voluntary coverage’s.

Proficient in Microsoft, Microsoft Excel, and Microsoft Outlook.

Responsible for placement of job openings and handling of resumes.

Maintained and oversaw the issuing of access badges for building employees.

Organized the “Employee of the Quarter” quarterly meetings for First Service.

Certification and Education

Texas Food Handler Certificate – 2015

Texas Alcohol Beverage Commission (TABC) - 2015

CPR / First Aid Training – 2015

40 Hours of Childcare Training and Safety - 2015

Sexual Harassment Annual Training - 2010-2013

Operations Security (OPSEC) Annual Training – 2010-2013

Anti-Terrorism Annual Training – 2010-2013

First Aid and CPR Training – 2013

CDL (Florida) – 1994 - 2014

Palm Beach State College – AA Business Administration 1981

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