Manager Microsoft Office

SHABIRA HAMDULE

***** ******* **** **** ***********@*****.***

Houston, Texas 77084 Cell phone: 713-***-****

SUMMARY

Dedicated and motivated Office Manager with over 13 years experience. Proven ability to establish priorities, maintain a high volume workload, and maintain my performance to meet deadlines. Excellent organizational and leadership skills. Comfortable advising and training junior employees. Known for my energetic nature and pleasant attitude, I enjoy working with people. Naturally service-oriented, and recognized for providing exceptional custumer service.

CORE COMPETENCIES

Microsoft Office

Outlook

Officemate

Problem resolution

Executive management

Health insurance processing

Employee training and development

EXPERIENCE

TODAY’S VISION BUNKER HILL - HOUSTON, TX. 03/2010 to Current

Office Manager

Maintain and improve the accuracy and efficiency of administrative processes and procedures. Work with suppliers for glasses and lenses stock replenishment and for selection of products. Provide product advice to customers and support the optometrist with prescreening. Contact insurance providers to verify correct insurance information and to receive authorization for proper billing codes. Update patient accounts and patient information on a daily basis. Manage inventory and provide inventory controls. Oversee three employees, including providing their initial training, optimizing the work schedule, and assigning staff duties. Responsible for opening and closing the store, including counting cash and opening and closing cash registers daily. Manage the store single-handedly at least one day a week.

TODAY’S VISION WEST OAK - HOUSTON, TX. 07/2006 to 03/2010

Receptionist

Updated patient accounts and information on a daily basis. Managed incoming and outgoing calls. Scheduled and confirmed appointments. Handled and processed confidential patient information. Performed as the host for the office and managed the reception area, including greeting visitors and responding to telephone and in-person requests for information. Grew into the office manager position, overseeing four employees and having responsibilities for the office.

CVS PHARMACY - HOUSTON, TX. 09/2005 to 09/2006

Supervisor

Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.

Worked as a team member to provide the highest level of service to customers. Maintained friendly and professional customer interactions.

XLENIES HAIR, ETC. - HOUSTON, TX. 06/2002 to 08/2005

Receptionist

Maintained the front desk and reception area in a neat and organized fashion. Scheduled appointments, and represented the salon as the first point of contact with customers.

SIT SCHOOL FOR INTERNATIONAL TRAINING - IRINGA, TANZANIA. 9/1997 to 05/2001

Program Coordinator

Served as in-country expert for respected study-abroad program. Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences. Arranged appropriate travel, visas, necessary contacts, and country information for training candidates. Collaborated with other administrative team members, human resources, and the finance department in the United States on special projects and events. Approved travel expenses and reimbursement requests.

EDUCATION

Houston Community College - Houston, TX, USA 2002

Basic English Grammar 5

LANGUAGES

English – Fluent spoken and written

Kiswahili – Fluent spoken and written

REFERENCES

Reese Matthews Arlene Chapman Pearl Oguchi

School for International Training Xlenies Hair, Etc. Today’s Vision West Oak

Academic Director Owner Manager

Phone: 011-255-78-955-5668 Phone: 281-***-**** Phone: 281-***-****

Email: *****.********@***.***

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