Customer Service Administrative Assistant
Resume:
Markus Jordan
Lithonia, Georgia 30058
*************@*******.******.***
SUMMARY
Results-oriented customer service specialist with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements.
HIGHLIGHTS
Superior communication skills’
Management
Staff training and development
Compelling leadership skills
Strong organizational skills
MS Office proficient
MS Excel proficient
Invoice processing
Inventory management
Excellent analytical skills
WORK EXPERIENCE
Triple C Enterprise Lithia Springs, GA
Office Manager
May 2015-Current
Managed a staff of 5 daily
Prepared memos, invoices, reports, and financial statements by means of word processing, spreadsheet, database, and presentation software such as PowerPoint
Organized and provided documents, reports and information to department and external clients in an useful and well-organized manner
Daily inventory management
Handled and screened telephone calls, routine mail and reallocate as required
Scheduled travel, coordinated with travel agency to obtain the best possible trip and prepared travel expense reports accordingly
Liaised with local authorities and vendors
Payroll Processing
Shipping and Receiving inventory management.
Processed client orders, invoices and payments
Oversaw office's filing and record management needs
Scheduled and assigned administrative projects and ensure that results are expedited
Inmar Remarketing Lithia Springs, GA
Administrative Assistant Dec 2014-May 2015
Weekly made travel arrangements for VP, CEOs, Managers, and Guest.
Prepared monthly financial summary reports
Collected and made arrangements for past due account to be collected.
Determine charges for services requested, collect deposits or payments, or arrange for billing
Ensured that packages for board meetings are prepared and distributed in time
Initiated purchase requisitions
Took and compiled minutes of meeting
Assisted data entry staff with performing data entry tasks by providing informational support to them
Prepared and process weekly scheduling and payroll
Elite Choice Personnel Tucker, GA
Administrative Assistant
Sep 2011 – Sep 2014
Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
Arrange conference, meeting, or travel reservations for office personnel.
Prepared monthly Summary of purchase order list, property manager list, billing services list by using queries of Data Assess Studio and pivot table of Excel
Schedule and confirm appointments for clients, customers, or supervisors.
Prepared and developed monthly sales management report from different investments companies and different format by using Access( lookup features of Excel, Macros, pivot tables,)
United Healthcare Atlanta GA
Office Assistant Aug 2008 – Aug 2011
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Review insurance policy terms to determine whether customer is covered by insurance.
Assist customers by providing information and resolving their complaints.
Answer customers' questions, and provide information on procedures or policies.
Obtain and evaluate dietary histories of individuals to plan nutritional programs.
Provide dietitians with assistance researching food, nutrition, or food service systems.
EDUCATION
CHATTAHOOCHEE TECHNICAL COLLEGE Marietta, GA
Associate Science in Nursing Candidate, Jun 2017
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