Project Manager

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Carolina Graida

Blk * Lot * Phase * Via Cosenza St. Fortezza Subdivision Brgy. San Isidro Cabuyao Laguna

Mobile No. +63-917-*******

Email address: *****.******@*****.***

SUMMARY

She has more than 15 years of relevant IT experience with intensive exposures in business analysis, coding, testing, system analysis and design in financial industry (insurance, retail banking, investment banking, capital markets).

She has been part of several major IT projects with significant involvement from requirements gathering to system implementation.

She has also performed various roles such as developer, systems analyst, business analyst, tester and team lead.

2-time ‘Cause for Applause’ awardee while working at Headstrong Genpact (2010, 2011)

RELEVANT EXPERIENCE

Company: 77 Global Services Inc. Duration: February 2015 to Present

Client: One of the country’s major provider of telecommunication services

Role: Migration Test Manager, Defect Manager

Duration: February 2015 to Present

Project Summary: Transformation and upgrade of client’s business support systems and enterprise data warehouse

Responsibilities:

As a Defect Manager

Acted as first level point of escalation on issues being disputed

Organized the team such that defect managers are assigned based on their domain strengths

Managed the shift schedule of the defect managers ensuring DM team is properly represented in war rooms and defects are consistently addressed based on status, priority and SLA

Provided guidance to 4 senior defect managers on proper handling of defects and issues

Published daily defect status report and call outs for aging critical defects requiring immediate attention

Escalated issues and defects that breached SLA

Attended war rooms and triage if there’s a need to clarify or settle aging critical defects

Ensured defects being raised during cutover shallow testing are logged with complete details and that they are endorsed to appropriate resolution team

Provided HPQC training to new users

As a Migration Test Manager

Created test strategy document on the end to end testing of migrated data

Attended dicussions and meetings with migration teams to align testing activities with the overall migration timeline (with reference to Volume Testing, MR, DR and migration rollouts)

Managed QA resource on his deliverables during test design (test pack) and data preparation (mapping of each scenario to legacy system where data must be populated) phases

Called outs issues and possible risks that would cause any delay to the test schedule

Prepared escalation material on issues requiring steering committee decision

Sent updates to release management on the progress of migrated data end to end testing activities

Coordinated with the technical SMEs on the test data requirements prior to ETL and testing

Monitored test execution rate and ensured test blockers are addressed immediately

Created test plan and strategy document for migration rehearsal, dress rehearsal, pilot and migration roll outs

Coordinated with the vendor on the outsourcing engagement in terms of resources, activities and logistics requirements for the migration

Ensured test pre-requisites are completed prior to test execution

Company: Headstrong Genpact Philippines Duration: September 2004 to January 2015

Client: A subsidiary of one of the country’s capital markets that provides solution to seamlessly link market activities from trading, clearing and settlement to its post-settlement disposition

Role: Overall QA Lead

Duration: September 2014 to January 2015

Project Summary: <multiple projects>

Responsibilities:

Made major improvements to QA team’s process and standards in terms of test planning, execution and defect management

Managed QA resources ensuring their test deliverables are completed based on timeline of their respective projects

Created test plan and strategy for the Disaster and Recovery project

Customized bugzilla defect module to capture information that are specific to the testing of the clearing system

Collaborated with stakeholders to align test plan and timeline with business objectives

Client: A subsidiary of one of the country’s capital markets that provides solution to seamlessly link market activities from trading, clearing and settlement to its post-settlement disposition

Role: Senior Business Analyst, QA Lead

Duration: February 2014 to September 2014

Project Summary: Development of web-based solution that will process FX from Reuters for settlement and clearing

Responsibilities:

Revised core sections of the business requirements document to eliminate ambiguities

Provided systems analysis and design for the interface that will link up the source to the target system such that fields are correctly mapped according to business definition

Provided guidance to the QA during preparation of test plan document

Owned defect tracker ensuring defects are properly logged

Ensured timely resolution of bug fixes from the development team

Escalated risks and issues to project manager when necessary

Client: One of Europe’s leading investment banks

Role: UAT Test Lead

Duration: April 2013 to February 2014

Project Summary: Drives the testing and implementation of tickets with business users geographically located across APAC, Bangalore and NY

Responsibilities:

Prepared test plan and strategy

Prepared test scripts

Organized walkthrough sessions with business stakeholders on the test plan and scripts and ensured these are signed-off prior to actual testing

Owned defect tracker ensuring details are properly captured

Facilitated daily defect calls and ensured open defects are discussed on the call

Liaised requests, queries and issues of the business users with IT representatives and vice-versa

Ensured timely resolution of bug fixes from the development team

Escalated risks and issues to project owners when necessary

Prepared user training pack

Raised tickets on behalf business users in terms of production defects/issues, access requests, data change requests, etc.

Client: One of the biggest banks in Asia Pacific (Onsite in Singapore)

Role: Defect Manager/UAT Test Lead

Duration: September 2011 to December 2012

Project Summary: Testing of client's cash management and liquidity management systems for regional rollout. This project required onshore testing support.

Responsibilities:

As a Defect Manager

Recommended improvements to the old defect management process and standard

Revised the Defect Managment document to reflect the refined DM process and standard

Monitored, measured and ensured adherence to the defect management process and standard by all of the stakeholders involved

Prepared bi-weekly reports to be presented to executive management to help them measure and determine vendor's quality of work

Ensured data integrity in HP Quality Center

Facilitated daily triage meetings which involved representatives from business, operations, vendors, test management and project management

Acted as the ultimate point of escalation and arbitration whenever there are disputes about defects

Ensured Sevs 1 and 2 defects are immediately attended to and resolved the earliest possible time by setting up an emergency meeting with the appropriate teams

Provided valuable inputs during the re-design of HP Quality Center defect management workflow

As a UAT Test Lead

Prepared UAT Detailed Test Plan document for review and approval by the representatives from different teams e.g. business, operations, infrastructure, project management and test management

Prepared Daily Test Execution Plan based on testing timeline

Identified issues and possible risks that could affect the testing delivery date

Recommended back up plan to mitigate the identified risks

Conducted week-long training for in-country Taiwan testers on TAS testing process and methodology, about the liquidity management system and how to raise a defect in HP Quality Center

Prepared Daily Status Report with in-progress activities, accomplishments, blockers, issues, risks and test execution rate as of time of reporting

Attended daily triage meeting to ensure defects being raised by the UAT team are discussed and understood by the team responsible for resolution

Facilitated weekly status meeting with the Project Manager to discuss test status updates and problems that are blocking test execution, if there are any

Ensured issues and concerns raised by UAT testers are immediately discussed and addressed

Prepared weekly status report in terms of in-country involvement in UAT e.g. milestone achieved, test execution rate and issues, if there are any

Participated in the weekly in-country meeting to discuss UAT status and issues of in-country testers

Conducted review sessions of RTMs and test pack with representatives from business and operations

Prepared and analyzed test execution metrics of individual testers and as a team

Collaborated with the SIT Lead based in Bangalore in terms of management report preparation and defect analysis

Ensured Sevs 1 and 2 defects are properly escalated and resolved within the acceptable turnaround time

Client: One of Europe’s leading investment banks

Role: QA Lead/Interim Project Manager

Duration: May 2011 to August 2011

Project Summary: The project involves the data migration of customer profile info from the scanned documents to the client’s web-based system.

Responsibilities:

Responsible for ensuring that the team was following the standard process while ensuring timely completion of work

Monitored effectiveness of work processes

Coached and guided the team towards more effective target adherence

Trained team on processes and metrics

Suggested various fun activities like team get-together to keep high levels of morale and motivation

Contributed to improvement of processes

Ensured that the resources were utilized effectively

Ensured that the appropriate infrastructure was established for smooth operation

Interacted and coordinated with the client on a regular basis

Maintained the daily production log and shared with client and internal stakeholders

Facilitated the communication among the members of the team

Ensured production targets/quotas were met and exceeded

Resolved people's issues, concerns and conflicts

Ensured that the team members followed their schedules properly

Handled complaints and queries of the team members as necessary

Carried out team meetings and actively participated in the weekly and bi-weekly catch-up client meetings

Documented reports on each team member's performance and targets

Consolidated the project metrics

Assigned accounts to data encoders and ensured that the data encoders productivity was maximized

Collated and tracked all issues and requests raised by the offshore team

Established applicable metrics and processes and enhanced them when necessary

Collaborated with the onsite coordinators regarding the migration rules and/or issues

Ensured that any challenges or difficulties that could hinder in meeting targets were resolved within 24 hours

Client: One of the top 5 insurance firms in the world

Role: Business Analyst

Duration: December 2009 to February 2011

Project Summary: Maintenance of claims system

Responsibilities:

Prepared defect analysis document of every ticket being raised by system users across Europe and South East Asia

Performed in-depth investigation on why, where and how the error occurred

Provided the design of the solution

Determined if the solution to the ticket incident was a data patch or a new release

Prepared impact analysis and detailed billing estimates of a program change request

Directly coordinated with the BA counterparts in Europe and South East Asia regarding any reports of system problems or request for enhancements

Prepared Requirements Clarification Document for every program change request discussing the expected requirements and solutions

Validated the reported issue first prior to turnover to development for fixing

Prepared weekly status report for each client site

Prepared a list of tickets for each client site and determined priority

Assigned resource who would work on a particular ticket

Scheduled build releases

Client: One of Europe’s top banks

Role: Project Manager/Business Analyst

Duration: October 2008 to March 2009

Project Summary: Development of web-based HR application that integrates the employee information from different DB systems for a single view (scrum methodology)

Responsibilities:

Made sure that everybody had an assigned tasks to work on

Closely coordinated with the representative of the business team for clarification of the requirements

Managed the expectations of the product owner and/or business team

Prepared daily status reports to be distributed to the management team and project team members

Ensured that the any impediments (like technical issues) were resolved immediately by the project team

Performed incident investigation. If verified as a system error, it had to be logged in the Incidents Register and a resource would then be identified to resolve the error

Escalated any issues to the product owner that could affect the timeline

Ensured that the deliverables were submitted on time

Provided an impact analysis for any enhancement request that could affect other major deliverables and the original timeline

Prepared a requirements document for submission, review and approval/sign-off of the representative of the business team

Prepared test plan and scripts

Executed test scripts

Client: One of the top 5 insurance firms in the world

Role: Systems Analyst/QA Analyst/Business Analyst

Duration: September 2004 to December 2009

Project Summary: Development and support maintenance of client’s claims system for Asia Pacific and European regions

Responsibilities:

Provided technical expertise in terms of analysis in the integration of a major interface into the baseline system

Designed and coded the major interface and other difficult items

Designed the database tables which resulted from the integration of the interface

Developed System Requirements documentation for the major functionalities and other difficult items

Provided analysis, findings and recommendations to the data conversion team which was dependent to the core development team

Performed system testing on build releases

Provided technical support and assistance to the development team, both on business and system issues

Provided UAT and warranty support to address UAT and warranty log items

Handled difficult tickets during the post production period, as this was specifically requested by HK users

Created program specification document based on the business requirements, detailing out the process flow and the module design

Designed the front-end interface and database schemas to accommodate the new requirements

Performed system and integration testing to validate if business requirements were met

Provided technical guidance to the developer on business and system issues

Proposed the migration strategies, workflows and client activities upon commencement of the development phase

Provided estimates on the code and unit testing based on the initial requirements as discussed with the users

Provided technical recommendations on the front-end and database designs based on the business requirements

Company: Pan Pacific Computer Center Inc. Duration: January 2002 to September 2004

Client: <In-house>

Role: Business Analyst

Responsibilities:

Coordinated with the accredited software vendors and clients for issues and concerns

Prepared quotation based on the client’s requirements and software pricing

Performed follow-ups with the vendors

Provided recommendations which particular software that would suit their hardware set-up and requirements

Prepared Purchase Order summary reports based on the purchase orders incurred during a given period

Prepared Rebates summary reports based on the actual software purchases during a given period.

Client: Was one of the biggest local insurance firms

Role: Business Analyst

Duration: April 2004 to September 2004

Project Summary: Proof-of-concept activity aimed to cleanse the master client database of the client

Responsibilities:

Conducted data gathering of the client’s data scrubbing requirements

Prepared a Project Plan to discuss details of the scope of work as well as the implementation strategies that would be employed on the the 2-phase project.

Client: Was one of the biggest local insurance firms

Role: Business Analyst

Duration: May 2004 to May 2004

Project Summary: Proof-of-concept activity aimed to migrate the encrypted scanned images out of the Filenet library

Responsibilities:

Developed and tested the prototype that would migrate the scanned document images from the Filenet library and save them in the user-defined destination folder

Client: One of the country’s most prestigious mortuaries

Role: Business Analyst

Duration: March 2003 to September 2004

Project Summary: Development of a solution that would efficiently manage the incoming minuta documents and generate a periodic sales and commission reports

Responsibilities:

Coordinated with the client regarding their business requirements and project concerns

Formulated and reviewed proposal, project schedules and costing

Formulated source code templates

Created program specifications and test scripts based on the business requirements

Performed system design and development

Prepared documentation on the functional requirements prior to the development

Made sure that the project deliverables were submitted based on the project schedule

Developed and tested modules

Performed system and integration testing to validate if the requirements were met

Coordinated with the client during the system deployment on both the test run and production environments

Facilitated incident reports and change requests raised by the client during the UAT phase

Monitored the development activities and schedule of the programmer

Client: One of the country’s top credit card companies

Role: Business Analyst

Duration: August 2002 to February 2004

Project Summary: Development of a solution that would efficiently manage and monitor the delivery of cards and vouchers through couriers

Responsibilities:

Coordinated with the client regarding their business requirements and project concerns

Formulated and reviewed proposal, project schedules and costing

Formulated source code templates

Created program specifications based on the business requirements

Performed system design and development

Made sure that the project deliverables were submitted based on the project schedule

Developed and tested modules

Performed system and integration testing to validate if the requirements were met

Coordinated with the client during the system deployment on both the test run and production environments

Facilitated incident reports and change requests raised by the client during the UAT phase

Company: IEWorks Inc. Duration: June 1997 to December 2001

Client: One of the country’s leading non-life insurance companies

Role: Business Analyst

Duration: October 2001 to June 2002

Project Summary: This project aims to customize the insurance software product to suit client’s requirements.

Responsibilities:

Coordinated with the clients to ensure the pre-defined requirements were met

Assisted the client during the configuration phase of the project

Monitored the progress status of each member given his/her tasks and schedule

Facilitated the team whenever there were design changes or additional requirements to be implemented

Ensured that the team complied with the coding standards set

Created program specifications

Designed table structures

Developed modules and reports

Client: <In-house>

Role: Business Analyst

Duration: August 2000 to September 2001

Project Summary: This project aims to develop IEWorks’ general non-life insurance software package.

Responsibilities:

Performed system design of the Financials module to be later integrated in the insurance product

Provided documentation on the impact analysis on certain issues that would arise during the development and system testing

Designed screen layouts and table structures given the additional requirements and/or modifications

Developed referential/maintenance screens

Client: A Japanese-affiliated IT consulting firm

Role: Systems Analyst/Developer

Duration: November 1997 to November 1999

Project Summary: Development of client’s CASA solution

Responsibilities:

Developed an ActiveX control that looked like an ordinary textbox but embedded with special features like validation and special formatting based on customized data types

Developed the front-end of the banking application for a presentation to POSBank (a banking institution based in Singapore)

Designed the user interface

Created program and functional specifications

Coded and performed unit testing of the front-end modules

Generated documentation on the User’s Guide and Customization Guide manuals

Facilitated programmers with the team’s coding standards and assisted them when needed

Conducted a hands-on demo session on how to use the CASA system; provided an intensive training for the technical staff on the software customization (both done in Hanoi, Vietnam)

TECHNICAL SKILLS

Operating Systems: Windows XP/2000/2007 (and earlier version)

Programming Languages : Visual Basic 6.0 (and earlier versions)

Databases :

- MS SQL 2000 (and earlier versions) ; MSDE

- Sybase

Tools :

- Seagate Crystal Report 10.0 (and earlier versions)

- Visual SourceSafe

- Visual Studio Installer

- Snag-It

- PVCS

- Embarcadero Rapid SQL

- MS Project

- HP Quality Center

TRAINING/CERTIFICATION

S.E.A.L. (School for Effective Aspiring Leaders), June-December 2014/ Headstrong Philippines

7 Habits of Highly Effective People, April 2013 / Headstrong Philippines

Risk Based Testing, February 2013 / Headstrong Philippines

Fixed Income and Derivatives Overview Training, May, 2008 / Headstrong Philippines

Capital Markets and Equities Overview Training, May, 2008 / Headstrong Philippines

Test Analyst Forum: An Introduction to Testing, April, 2007 / Headstrong Philippines

Introduction to Java Programming, September, 2002 / Mapua IT Center

Management by Consequence Training, September, 2001 / Sponsored by IEWorks Inc.

Organizational Motivation and Situational Leadership Training, August, 2000 / Sponsored by IEWorks, Inc.

C Programming, August, 1997 / Bootcamp

Visual Basic 3.0, October, 1997 / Bootcamp

EDUCATION

Bachelor of Science in Computer Engineering, April, 1997

Polytechnic University of the Philippines

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