Sales Customer Service

Troy H. Williams

706-***-**** (Cell)

************@*****.***

Summary

Self-motivated, dynamic management professional with diverse credentials which combine solid, tactical leadership with Sales & Marketing, Logistics and Coordinating expertise with a strong business background, an ability to work collaboratively, and a commitment to achieving corporate goals. Results-driven manager with the proven ability to motivate personnel to reach desired individual and regional specific company objectives, and dedicated to maximizing profits, providing impeccable customer service, and creating an atmosphere of exceptional employee morale.

Professional Experience

Dicks Sporting Goods Marketing Rep, Cummings, Ga 3/2013-Present

Partners with the marketing Planning Directors and Managers to understand their business needs and make recommendations for the best way to communicate to their customers in this channel

Works with Marketing Analytics to determine circulation for direct mail.

Responsible for the direct mail budget including estimate approval, monthly fore casting, and invoice processing.

Manages the coupon mailer program, determining the segmentation strategy for the piece, coordinating coupon offers and managing content.

Oversees the management of non-product content messaging for all direct mail pieces, including but limited to e-commerce integration, Score Card program and brand initiatives.

Working with the category marketing planning teams, e-commerce and integrated marketing teams, determines what emails to send and when.

Partners with the Email Capabilities & Targeting team to set circulation for each email.

Evaluates program results and makes recommendations to improve the email program or to change strategy.

Manages the development of Marketing Calendars in collaboration with all channel owners. This position will need to determine the calendaring needs of the department and the most efficient way to manage them.

Mckennson Pharmaceuticals Junior Sales Rep., Marietta, Ga 3/2014- 1/2015

Developing solution-based sales relationship by identifying potential problem areas for the customer and offering products or services as the solution.

Engaging in direct one-to-one communication with customer or client, making sales presentations and deploying promotional materials to persuade existing or new customers to buy products or services.

Performing field promotion work and develops new accounts.

Demonstrating products and/ or services and provides assistance in the best application of product or services

Answering all questions concerning products or services and referring questions as necessary.

Contacting prospects and explains features and merits of products or services offered, utilizing persuasive sales techniques.

Closing business-to-business deals with various companies in various industries.

Distributing, maintaining and growing product inventory levels at customer site.

Stocking Medical Van with promotional materials to distribute to customer, conducting routine cycle counts and annual inventory of product, and maintains company vehicle according to company

Coordinate company product support and services to ascertain customer's needs.

Estimate time and sales expenses expected and submit to management.

Analyze records of present/past sales, trends/costs, estimated/realized revenue, administrative commitments, and obligations incurred.

Interprets accounts, trends, and records to management.

Mandatory face-to-face cold calling

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Home Depot Logistics Coordinator Cummings, Ga. 9/2008-2/2013

Proactively handle customer shipment routing request

Prepare load-build reports per customer request

Maintain customer/carrier profiles

Resolve customer problems & complaints to ensure satisfaction

Create & develop innovative ways of streamlining the operations process

Assist & Support Lead Logistics Coordinators and Managers

Complete miscellaneous projects

Provide support and interact to all the department needs.

Knowledge of all modes of transportation

Confirm and verify incoming and outgoing shipments

AT&T Marketing Coordinator, Alpharetta, Ga. 5/2006/-9/2008

Implement marketing and advertising campaigns by assembling and analyzing sales forecasts; preparing marketing and advertising strategies, plans, and objectives; planning and organizing promotional presentations; updating calendars.

Track product line sales and costs by analyzing and entering sales, expense, and new business data.

Prepare marketing reports by collecting, analyzing, and summarizing sales data.

Keep promotional materials ready by inventorying stock, placing orders, and verifying receipt.

Support sales staff by providing sales data, market trends, forecasts, account analyses, new product information; relaying customer services requests.

Research competitive products by identifying and evaluating product characteristics, market share, pricing, and advertising; maintaining research databases.

Plan meetings and trade shows by identifying, assembling, and coordinating requirements; establishing contacts; developing schedules and assignments; coordinating mailing lists.

Monitor budgets by comparing and analyzing actual results with plans and forecasts.

Update job knowledge by participating in educational opportunities; reading trade publications.

Accomplish organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Education

Georgia State University, Atlanta, Ga 2002-2006

Bachelors in Business Administration

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