Receptionist
Resume:
Deanna Rogers
Houston, Texas 77065
********@*****.***
Summary
Over eight years of experience as a unit secretary and over three years of experience as a staffing coordinator working in hospital settings. Duties as a unit secretary entailed transcribing doctors orders into computer system; scheduling surgeries for doctors; assisting patients with medical needs; assigning patient rooms to nurses for specific shifts; and ordering and maintaining medical supplies for the unit. Duties as a staffing coordinator entailed scheduling between 65 and 120 nurses for their hospital shifts; contacting staffing agencies to recruit qualified candidates for nursing positions; and maintaining credentialing records on nursing staff. Knowledgeable of medical terminology and HIPPA regulations.
STRENGTHS
Highly skilled in greeting customers in courteous manner
In-depth knowledge of general office functions including typing, filing and reception
Proven record of managing cash drawer
Exceptional interpersonal skills
Able to give accurate and detailed information to patients and their families
Demonstrated ability to work with multicultural people
Familiar with medical terminology, imaging exams and diagnoses
Work Experience
Caregiver to Parents Beaumont, TX 10/2013 07/2014
Cypress-Fairbanks Medical Center Houston, TX 6/2005 10/2013
Unit Secretary Medical and Surgical Uniy
Provide front desk support to guests and clients
Greet visitors and provide information as asked
Answer telephone and handle flow of visitors
Type and distribute letters and correspondence
Manage files, record systems, office supplies and inventory
Provide personal and professional support to directors
Assist in interviewing and hiring personnel
Keep office area clean and organized
Coordinate the multi-faceted operations of a medical office
Schedule surgeries and complete associated paperwork
Handle coordination activities associated with diagnostic information
Ensure that patient information is obtained correctly and filed properly
Assist patients and their families by providing them with procedural and diagnostic information
Schedule patients for appointments and tests and ensure that follow up calls are made in a timely manner
Oversee patient preparation procedures for surgery or examination
Take telephone calls and provide callers with information on specific services of the medical office
Schedule appointments between patients and physicians
Develop appropriate guidelines for staff so that they can prioritize work activities
Evaluate effectiveness of work activities
Oversee custodial staff in order to ensure proper cleanliness and sanitization of the premises
Mariner Healthcare Woodwind Lakes Houston, TX 4/2005 6/2005
Receptionist (Part-Time)
Greet guests as they arrive and provide them with information needed
Assist in the registration procedures
Provide information regarding the services and policies
Assist in overseeing front desk operators
Train personnel in customer services as and when required
Provide resolutions to conflicts and guests problems
Kindred Hospital Pasadena, TX 5/2004 4/2005
Staffing Coordinator (Rehab Center)
Maintain staffing operations across the board
Obtain daily staff requests and fill them efficiently
Uphold accurate system for tracking staff over a variety of shifts
Coordinate staff to meet the organization s requirements
Monitor overtime accumulation and attendance of employees
Assist the human resource department with interviews and orientations
Provide facility tours to newly hired employees
Track a document all in service training sessions
Conduct competency checks on new and existing employees
Maintain schedules for rotating staff
Secure coverage for vacancy shifts
Work with the payroll manager to verify payroll accuracy
Process employee vacation requests
Select Specialty Hospital Houston, TX 9/2001 5/2004
Staffing Coordinator
Maintain staffing operations across the board
Obtain daily staff requests and fill them efficiently
Uphold accurate system for tracking staff over a variety of shifts
Coordinate staff to meet the organization s requirements
Monitor overtime accumulation and attendance of employees
Assist the human resource department with interviews and orientations
Provide facility tours to newly hired employees
Track a document all in service training sessions
Conduct competency checks on new and existing employees
Maintain schedules for rotating staff
Secure coverage for vacancy shifts
Work with the payroll manager to verify payroll accuracy
Process employee vacation requests
Education
Beaumont Charlton-Collard High School, Beaumont, TX
Additional Education
Job Corps, Roswell, NM courses completed in Medical Records, Dictation, and ICD-9 Coding
Houston Community College, Houston, TX completed one semester in business writing
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