Customer Service Representative
Resume:
Shawn Michael Dennis
Richfield, MN 55423
************@*****.***
Objective
To find a challenging work environment where my experience will contribute to the ongoing success of an
organization and enhance personal growth opportunities.
Profile
Motivated, personable business professional with a solid track record of success and reputation for thorough, thoughtful and professional workmanship
Talent for quickly mastering new processes and procedures
Diplomatic and tactful with professionals and non-professionals at all levels
Accustomed to handling sensitive, confidential records
Demonstrated history of producing accurate and timely documents and reports meeting stringent timelines
Flexible and versatile – able to maintain a sense of urgency under pressure
Poised and competent with demonstrated ability to develop strong relationships
Thrives in deadline-driven environment
Excellent team-building skills
Professional Experience
Administrative Land Specialist
Contract Land Staff, LLC
Authorized Agent Representing Enbridge Pipeline, LP
3001 S. Columbia Rd.
Suite E, Grand Forks, ND 3/14- present
Provides a high level of administrative support to the Senior Management team while working collaboratively with the rest of the Land Department. Responsibilities include, but are not limited to:
Researching various specific topics and preparing related documents.
Preparing PowerPoint presentations, spreadsheets, and analysis such as maintaining project logs, budget entry and quarterly updates, lot report inputting and revisions.
Scheduling meetings, booking meeting rooms and making any arrangements for equipment or refreshments.
Acting as a liaison between the land department and other departments throughout the organization.
Undertaking other tasks on behalf of the management team such as expenses, travel arrangements, etc. and providing general administrative support to the department as needed.
Administrative tasks such as filing, photocopying, faxing, distributing documents, word processing, organizing binders, etc.
Receiving general e-mails, replying with information and/or routing e-mails to appropriate employees and Assisting with the coordination of both on site and off site special events or projects.
Professional Experience
Senior Disability Representative
Sedgwick Claims Management Services
Eden Prairie, MN 3/13 - 10/13
Analyzed, approved and authorized assigned claims and determined benefits due pursuant to a disability plan.
Determined benefits due, made timely claims payments and adjustments for workers compensation, Social Security Disability Income, and other disability offsets.
Informed claimants of documentation required to process claims, required time frames, payment information and claims status either by phone, written correspondence and/or claims system.
Referred cases as appropriate to supervisor and management; maintained professional client relationships.
Performed other duties as assigned.
Supported the organization's quality programs.
Service Center Representative
Foresters Corporation
Bloomington, MN 4/11 – 6/12
Provided quality customer service to Canadian and U.S. customers while achieving service level goals by maximizing all opportunities to increase sales of Foresters products and services through cross-selling, retention programs and company procedures.
Responsible for using provided tools, equations and other resources to calculate premiums, payouts and policy values.
Maintained a professional working relationship with brokers, sales representatives and provided timely resolution to service issues.
Performed other duties as assigned.
Long Term Care Customer Service Representative
Temporary Agency Assignment
Univita Corporation
Maplewood, MN 4/09 - 6/09
Responded timely to all incoming calls from clients and brokers; provided information regarding account details, payments/transactions, products and application status.
Consistently maintained a professional attitude towards clients, policy holder, brokers and sales representatives.
Effectively communicated with clients to determine nature of inquiry and proactively resolved those issues.
Utilized multiple computer based administration systems to investigate and answer inquiries from clients, brokers and sales representatives regarding policy or product histories that are were not immediately available.
Was assigned Project Leader on several advanced skill projects.
Customer Service Representative II
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