Customer Service Sales
Resume:
TASHIA N. BALLARD
Miramar, FL *3025
*******@*****.***
OBJECTIVE
Seeking to provide a broad spectrum of senior-level technical, managerial and security expertise to organizations in order to establish synergetic enterprise visions, homegrown innovations and customer loyalty. Looking to provide network, systems, and security experience, knowledge, and solutions in a system and network-diverse environment, while protecting confidentiality, integrity, and availability of information and information systems. Eager to learn and experience, mentor and share.
SUMMARY
Results-oriented Software Developer with over 10 years’ experience. Proficient in PeopleSoft Enterprise (CRM, HRMS/HCM, Financials) as well as EnterpriseOne (JDEdwards OneWorld XE) implementations and upgrades. Proven track record of meeting project deadlines and operating effectively in pressure situations. Self-motivated, seeking the opportunity for exceptional levels of responsibility and a challenging and rewarding work environment that promotes personal and professional growth.
VOLUNTEER WORK
STARTUP QUEST, Fort Lauderdale, FL
09/2014 – Present
Engineer, NanoShield Corporation™ 2nd place in pitch to commercialize technology in front a panel of six venture capitalist: http://www.sun-sentinel.com/business/careers/fl-startup-quest-pitch-day-20141031-story.html NanoShield Corporation™ is a biotech startup founded under the auspices of StartUp Quest Broward County a program of Career Source Broward in partnership with patent pending technology from FIU.
SILVER SHORES ELEMENTARY SCHOOL, Miramar, FL
08/2013 - Present
Room Parent
Responsibilities include but are not limited to: organizing celebration events for teacher throughout the school year; attending field trips; keeping parents in the loop via phone and email; assist in facilitating Hour of Code schoolwide; assisting with tasks such as reading, writing, or grading papers, putting up and taking down bulletin boards that are part of the class curriculum.
GIRLS WHO CODE, Miami, FL
Summers 2013, 2014
Operations Volunteer
Volunteered to support Girls Who Code’s growth. Reported directly to Senior Management and was responsible for administrative tasks, including human resources, finance and IT support.
PROFESSIONAL EXPERIENCE
SHERIDAN HEALTHCORP, Sunrise, FL
02/2013 – 06/2013
Systems Specialist
Responsible for logging and testing bugs in proprietary SMART system, logged change requests to drive quality, usability and accessibility of the Revenue Cycle Management system to exceed the expectation of the business users.
Was responsible for troubleshooting web-based Revenue Cycle Management healthcare billing system
Developed and execute test cases throughout testing process to cover functionality, accessibility, capability and regression testing.
Ensured system meets user needs as defined in business requirement documents and change requests.
Enhanced RCM system product based on testing/usability throughout testing process.
Assisted various departments within the healthcare billing systems.
ALEXIS HARRIS STATE FARM INSURANCE, Tamarac, FL
05/2012 – 12/2012
4-40 Insurance Representative
Specialized in client retention, agency growth, and account maintenance for Auto/Fire/Life/Bank insurance lines.
Managed Beginning of Day reports.
Developed leads, scheduled appointments, identified customer needs, and marketed appropriate products and services.
Provided prompt, accurate, and friendly customer service regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
Collected insurance premiums for new and existing policies.
Conducted insurance and financial reviews for policyholders.
Quoted and bind policies to new and existing policyholders.
Facilitated cold-calling sessions to recruit new auto and life business for Agency.
Called prospects/clients to offer products and schedule appointments.
AETNA LIFE INSURANCE, Plantation, FL
03/2007 – 02/2008
Applications Technical Specialist
Provided technical support of PeopleSoft HRMS and Financials for AETNA’s Client Accounting operations.
Coordinated Implementation plan for monthly Disability PeopleSoft release.
Prepared, scheduled, and executed manual data changes.
Supported daily Disability Payment Processing of disability payments, overpayments, and special handling requests.
Developed Year-End Tax statements for Client Accounting.
Prepared daily/monthly/quarterly/annual Employer Passback reports for Disability clients.
SPHERION CORPORATION, Ft. Lauderdale, FL
07/2006 – 11/2006
Programmer/Analyst
Responsible for providing technical support of PeopleSoft HRMS and Financials.
Automated pre- and post-billing tasks by developing SQRs to give immediate exception results weekly.
Applied quarterly Payroll Tax Updates into Production system in support of ongoing tax and compliance issues.
Supported on-cycle payroll as Level III support to ensure process ran smoothly on a 24/7 basis.
Redesigned quarterly and periodic tax interfaces to accommodate SUI reorganized company reporting to ADP. Worked closely with help desk to keep Employee Self-Service issues of field users to a minimum.
TEVA PHARMACEUTICALS (formerly IVAX), Miami, FL
10/2002 – 07/2006
Developer/Analyst
Charged with implementation of PeopleSoft CRM 8.8 for Inside Sales. Provided technical support in resolution of issues during structure, construct, and transition phases of large-scale, complex project. Provided ongoing functional and technical support for Sales and Marketing users.
Developed Product and Customer interfaces, which nightly feed CRM from JDEdwards system. Developed time zone enhancement to CRM system which allowed single campaigns to be created across multiple geographies.
Created multiple custom Audience Profiles campaign and wave access which resulted in better campaign management and execution.
Implemented Predictive Dialer on CRM with Genesys and Avaya which dramatically increased revenues per sales agent.
Developed custom queries for extracting of predictive campaign data. Implemented update bundles and fixes in order to remain current on PeopleSoft’s rolling code line.
Upgraded JDEdwards system from World to OneWorld XE 7. Performed retrofits for existing Financials processes and reports. Developed ad-hoc reports for Financials, Sales, Manufacturing and Distribution.
TROPICAL SHIPPING COMPANY, West Palm Beach, FL
08/2001 – 11/2001
Contractor, Sr. Financial Systems Analyst
Developed MasterCard interface into employees’ travel expenses from bank into PeopleSoft GL; developed budget upload interface to populate PeopleSoft Budgets during semi-annual budget reviews; developed bank conversion for switch from First Union to Bank of America.
Modified Crystal check formats, Positive Pay forms, EFT reports, and bank reconciliation interface; implemented Positive Pay in PeopleSoft Payables.
Selected to play key role with preliminary Financials testing in preparation for upgrade to version 8.
Migrated RDBMS from Oracle 8.0.5 to MS SQL Server 2000; modified custom programs to accommodate SQL Server’s syntax requirements; troubleshoot custom and delivered processes in Payables, Purchasing, GL, Payroll and Asset Management, as needed.
TECHNOLOGY SOLUTIONS COMPANY, Nationwide, US
06/1998 – 08/2001
Consultant, Technical Developer
Key consulting engagements included:
Executed sizing analyses for the client’s database instances during system testing.
Provided production support for the US and European processes.
Applied updates and fixes to PeopleSoft Financials and Distribution as well as performance tuning of business processes.
Developed a consignment inventory enhancement to the Purchasing module, that incorporated an algorithm used by the company purchasers to keep track of inventory.
Developed asset conversion SQR to convert assets from legacy into PeopleSoft Asset Management. Executed installation verification test scripts for PeopleSoft Financials (AP, Billing, AR, GL, Asset Management and Projects) implementation. Applied quarterly Payroll tax updates to PS HRMS.
Developed GL multibook conversion for tax restructuring initiative in PL/SQL script. Built custom sign re-imaging application to track signage upgrade process of properties under 3 brand lines in PeopleSoft.
EDUCATION/CERTIFICATIONS/LICENSES
CompTIA Security+ Course, The Academy of South Florida, Miami, FL, 06/2014
Certified Ethical Hacker, The Academy of South Florida, Fort Lauderdale, FL, 07/2014
CISSP Candidate, The Academy of South Florida, Fort Lauderdale, FL, 08/2014
4/40 Insurance Designation, 06/2012
Bachelor of Science, Management Information Systems, Florida State University, 8/02
KEY TECHNICAL SKILLS
Application Packages: PeopleSoft ERP 8.9 (HCM, FIN) and CRM 8.9, JDEdwards OneWorld (EnterpriseOne)
PeopleTools 8.4x, Crystal Reports, nVision, Application Designer, Security, Application Engine, PSQuery, Process Scheduler, Component Interface, Multichannel Framework, Genesys
Languages: COBOL, C, C++, Visual Basic, SQL, PL/SQL, SQR
Operating Systems: Microsoft Windows, Mac, UNIX
DBMS Platforms: Oracle 10g, MS SQL Server, DB2
CASE Tool: IEF/Composer
Microsoft Office Suite, Lotus Notes, MS Visual Studio
HL7 Interface, Biztalk, Emdeon Clearinghouse, Claim Master/ERA, PremiEHR, SMART Healthcare Billing system, Credentialing system (MSOW), proficient with payor websites.
PROFESSIONAL ASSOCIATIONS
MIS Association Member
Jack and Jill of America, South Miami Chapter
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