Customer Service Sales

Dianna M. Gray 205-***-**** (cell)

**** ******** *****, **********, ******* 35217 **********@*****.***

Objective: To secure a position that will utilize my professional and educational experience with room for growth and advancement.

EXPERIENCE

Portfolio Recovery Associates, LLC Homewood, Al

Account Representative 2014- Present

Notifies or locates customers with delinquent accounts and attempts to secure payment by performing the following duties.

Complies with all aspects of the Fair Debt Collection Practices Act (FDCPA), company policies and procedures.

Records information about financial status of customer and status of collection efforts using automated collections software.

Establish payment schedule and grant extensions of payment deadline

Meets weekly and monthly goal

Received 3rd and 6th month early achievement increase.

Roses Express Birmingham, Al

Third Keyholder 2013-2014

Managed and completed monthly sales planner projects and plan-o-grams for hardlines in a timely basis.

Managed the inventory stock team in assuring delegation, follow-up and completion of task in a timely and safe manner.

Completed store openings/closings, weekly cycle counts and payroll with high efficiency.

Provided Excellent Customer Service to customers and vendors.

RGIS Hoover, Alabama

Teamleader 2012- 2013

Supervised inventory auditors and provided a plan of action to team ensuring a successful audit.

Completed inventory within in a timely manner to insure that stores will be open during their operational store hours.

Provided client store managers with status of audit and paperwork ensuring auditing accuracy.

Submitted team payroll and mileage in a timely manner for processing.

Directory Distribution Associates Inverness, Alabama

Office Assistant/Distributor 2010-2012

Completed paperwork for perspective employees accurately and in a timely manner.

Contacted clients to verify they received their phone directories to ensure timely payment of routes.

Provided quality customer service to employees and business/residential clients.

Completed assigned routes in a timely and professional manner.

Sungard EXP Inverness, Alabama

Business Enrollment Specialist 2006-2009

Processed back-office, financial transactions for one of SunGard’s largest Service Bureau clients, TIAA CREF.

Utilized SunGard Power Image, SunGard Omni Plus, and SunGard financial record keeping software.

Exceeded target goals for productivity and quality.

Adhered to Standard Operating Procedures (SOP) with high efficiency and accuracy.

Teletech Holdings Fairfield, Alabama

Technical Support Supervisor 2003-2006

Trained new hires and educated them on providing quality customer service.

Directed weekly meeting with team, providing updates in services from our client, on policies, as well as team performance.

Completed team payroll and Success Action Plan (SAP) in a timely basis.

Received individual and team Excellence Customer Service Awards.

EDUCATION

Morris Brown College Atlanta, Georgia

BS Business Administration May 2002

REFERENCES AVAILABLE UPON REQUEST

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