Medical Customer Service
Resume:
Candolesas, Michael Angelo Badoria
****-* ******* **. ********* Nuevo Makati City
Mobile#: Philippines: +639**-*******
Guam: +1-671-***-****
E-mail Add: *********@*******.*** /
*****.**********@*****.***
*.*****.**********@****.**
Position: ICU/CCU/Telemetry/CardioVascular-Surgical ICU Nurse/Quality Officer/ Infection Prevention and Control Officer
Objective: To be able to find a job abroad in line with my profession and gain experience that will enhance more my skills, and broaden my knowledge considering the trainings and seminars I have undergone.
PERSONAL DETAILS:
GENDER : Male
RELIGION : Catholic
AGE : 33
DATE OF BIRTH : October 22, 1980
BIRTH PLACE : Makati Philippines
NATIONALITY : Filipino
PASSPORT NUMBER : EB61974927
PASSPORT EXPIRATION DATE : August 23, 2017
License Details:
1.Professional Regulatory Commission; P. Paredes St. corner N. Reyes St. Sampaloc Manila; www.prc.gov.ph
Professional Status: Registered Nurse
License/Registration Number: 0341465
Registration Date: July 24, 2001
Validity/Expiry Date: October 22, 2016
2.New Mexico Board of Nursing; 6301 Indian School Road NE Suite 710 Albuquerque, NM 87110
Professional Status: Registered Nurse
License/Registration Number: R64407
Registration Date: March 17, 2008
Validity/Expiry Date: October 31, 2016
International English Language Testing System :
Listening : 6.5
Reading : 7.5
Writing : 6.5
Speaking : 7.0
Overall : 7.0
Education/Qualifications:
Bachelor of Science in Nursing
From June 1997- March 2001
Remedios Trinidad Romualdez Memorial School- Makati Medical Center
#2 Amorsolo St. Legazpi Village Makati
Tel #: 8888-999 then connect to RTRMS College of Nursing
Secondary Level
From June 1993- March 1997
Makati High School
Poblacion Makati City
Primary Level
From June 1987- March 1993
Guadalupe Elementary School Main
Escuela St. Guadalupe Nuevo Makati City.
Graduate Course
October 2007-January 2008
Masters in Nursing- 9 Units
Concordia College
Manila
Honors and Awards Received:
-Top 3, High School Class batch 1997.
-Recipient of Certificate of Appreciation for the participation in the “Lingap-Kapwa/ Medical Mission, held on September 11, 1999.
-Most Outstanding SPES Employee given by the Sangguniang Kabataan Barangay Guadalupe Nuevo- May 31, 1997; May 22, 1998
-Recipient of Scholarship from Bigay Pagmamahal Scholars Foundation sponsored by Makati City Government from School Year June 1997- March 2001.
-Best Thesis award, entitled “ Psychiatric/Mental Health Nursing Activities as Perceived by Nurses in Three Selected Tertiary Hospitals.”
-Consistently mentioned in the Patient Satisfaction Index for the whole year of 2003.
Work History:
Guam Regional Medical City
July 7, 2015- Present
Summary Statement: I am currently employed as ICU Nurse at Guam Regional Medical City. As an ICU Nurse, I am expected to provide care and do close monitoring to critically ill patients using individualized, goal-directed nursing care through use of the nursing process and the principles of primary nursing in accordance with departmental and hospital policies and procedures.
Makati Medical Center
October 12, 2001- May 30, 2015
Summary Statement: I started my nursing career at Makati Medical Center where in I worked on full time job, 40 hours a week. It is a tertiary hospital with 500 bed capacity. I stayed in a 35 bed capacity Medical-Surgical floor as a Staff Nurse from October 2001 up to December 2003. January 2004, I was transferred in Cardio Vascular-Surgical ICU (CV-SICU/Telemetry Unit). CV-SICU is a 12 bed capacity (6 Telemetry Rooms, 6 CV-SICU beds) unit with a nurse-patient ratio of 1:1, to a maximum of 1:2. This unit caters service to cardiac cases like Myocardial Infarction, Heart failure, patient with cardiac dysrhythmias, patient for invasive haemodynamic monitoring, patient for Cardioversion, pre and post Permanent Pace Maker and Automated Implanted Cardiac Defibrillator insertion, patient with Intra Iortic Balloon Pump (IABP) catheter connected to IABP machine, immediate post open heart patient such as Coronary Artery By Pass Graft and post Heart Valve repair, immediate post Coronary Angiogram and Coronary Angioplasty patient, and patient who had Streptokinase. I was promoted as a charge Nurse (Nurse Manager II) in November 2005. I was also a resource speaker of the mandatory training for nurses entitled “Medication Administration: Drug Dosages and Solution”. This includes tablet, intravenous, intramuscular and subcutaneous drug computation and regulation. I was promoted as Acting-Unit Manager (Acting Head Nurse) of CV-SICU/Telemetry Unit by December 15, 2007. By April 2009, I was promoted as Head Nurse. I also participated in the Departmental Training of the Critical Care Progressive Care Department as a resource person for Departmental Training for the following subjects: Basic ECG Interpretation; Haemodynamic Monitoring; Care of patient for Defibrillation, Cardioversion, and Pre and Post Pacemaker insertion. April 2010, I was transferred to Total Quality Services Division as Quality Service Officer, under Clinical Performance Improvement Unit. As quality service officer, we collect data for the clinical and managerial indicators of our hospital. This was also in preparation for the first international accreditation of our institution. June 2011, Makati Medical Center was accredited by the Joint Commission International. September 2011, I was transferred to Compliance and Accreditation Unit, also under Total Quality Services Division, as Compliance Officer. We monitor hospital’s compliance to local and international accrediting bodies. June 2012, I was transferred to Infection Prevention and Control Unit, also under the same division, as Senior Infection Control Officer. As an Infection Prevention and Control Unit (IPCU) Officer we are the resource speaker for “Basic Infection Control Seminar,” we monitor our hospitals compliance to standard infection control practices and perform clinical audit to find out the root cause analysis of non-compliance to standard and monitor their improvement plan in relation to root cause analysis. We do surveillance monitoring of infection rate hospital wide, especially in critical care areas (Intensive Care Unit). Reporting of reportable communicable diseases to local department is also part of our daily monitoring as an IPCU Officer. In August 2014 our institution, Makati Medical Center, applied for Joint Commission International reaccreditation which gave us a positive outcome (waiting for official result).
Trainings and Seminars Attended:
- NIH Stroke Scale- American Academy of Continuing Medical Education; August 14, 2015
- Basic Life Support- American Heart Association: PNG Training, Guam; July 30, 2015
- Advance Cardiac Life Support- American Heart Association: Guam Regional Medical City, Guam; August 8-9, 2015
- “Philippine Hospital Infection Control Society Annual Convention”; May 29-30, 2014
- Institute of Healthcare Improvement: February 8, 2013- January 1, 2014
a. Fundamentals of Improvement
b. Models of Improvement
c. Measuring for Improvement
d. Put it all together: How quality improvement works in real care setting
e. Human side of quality improvement
f. Level 100 tools
g. Introduction to patient safety
h. Fundamentals of patient safety
i. Human factors and safety
j. Teamwork and communication
k. Root cause and systems analysis
l. Communication with patients after adverse events
m. Introduction to culture of safety
n. So you want to be a leader in healthcare
o. Achieving breakthrough quality, access and affordability
p. Dignity and respect
q. Introduction to population health
r. Partnering to heal: Teaming up against HAI
- “Stop Sepsis Save Lives”; September 13, 2014
- “MMC Malasakit Program”; September 12, 2013
- “Patient Safety Essential Skills”; September 11, 2013
- “Basic Competency Training Course for Infection Control Nurse” by PhICNA; February 18-22, 2013
- “Research: Mix Method”; February 11-13, 2013
- “Infection Control: Let’s Bundle Up” by Philippine Infection Control Nurses Association (PhICNA); December 17, 2012
- “HIV: Antiretroviral Therapy” by Dr. Bellosillo; October 2, 2012
- “A Healthy Dose of English” July 8-9, 2012
- Continuing Medical Education “ICU Alert: Worsening Respiratory Function Can Signal ARDS”; May 30, 2012
- “Service Recovery”; Year 2012
- “Service Expression”; April 26, 2011
- “Training the Trainers” by Mr. Rafael Pacheco; February 19, 2011
- Continuing Medical Education “My Care Advanced Training Program” by Tan Toksen Hospital Representatives; January 10-14, 2011
- Continuing Nursing Education “Introduction to Process and Quality Improvement Tools”; July 30, 2010
- Continuing Nursing Education: “Metastatic Breast Cancer: Pharmacoeconomic and Clinical Considerations of Oral Therapy”; February 13, 2010
- Continuing Nursing Education: “Renal Cell Carcinoma Tumor Board”; February 13, 2010
- Continuing Nursing Education: “Managing Breakthrough Pain in Patients with Cancer: Essential Concept”; February 13, 2010
- Continuing Nursing Education: “Optimizing Patient Communication and Education to Improve Asthma Control in Children and Adults”; February 13, 2010
- Continuing Nursing Education: “Communication Strategies in Assessing Sexual Health: Uncovering an Underlying Condition”; February 13, 2010
- Continuing Nursing Education: “Coffee Intake Associated With Decreased Stroke Risk in Women”; February 13, 2010
- Continuing Medical Education: “Cardiometabolic Disease and CV Risk Reduction: Emerging Science and Therapeutic Options in Obesity and Type 2 Diabetes”; February 13, 2010
- Continuing Pharmacy Education: “Revisiting Pain Management in Cancer Patients: Break Through Pain and Its Treatment”; February 13, 2010
- Continuing Medical Education: “Overcoming Obstacles to Insulin Therapy: Office-based Systems to Optimize Outcomes”; February 13, 2010
- Continuing Medical Education: “Clostridium difficile Infection in Primary Care: Tackling a Virulent Pathogen”; February 13, 2010
- Continuing Nursing Education: “Role Strain”; February 6, 2010
- Continuing Nursing Education: “Building Research Competence in Nursing Through Mentoring”; February 6, 2010
- Continuing Nursing Education: “Focus on Mental Health of Adults and Older Adults”; February 6, 2010
- Continuing Nursing Education: “Clinical Practice Guidelines for the Assessment and Prevention of Falls in Older People”; February 6, 2010
- Continuing Nursing Education: “That’s Amore! Reducing Agitation in an Italian-American Elder with Dementia Through Individualized Music”; February 1, 2010
- Continuing Nursing Education: “HIV-AIDS Issues in the Aging Population”; February 1, 2010
- Continuing Nursing Education: “Providing Excellent Palliative Care”; February 1, 2010
- Continuing Nursing Education: “A Comparison of Three Measures of Elder Abuse”; February 1, 2010
- Continuing Nursing Education: “Traumatic Brain Injury: Hope Through Research”; January 23, 2010
- Continuing Nursing Education: “Introduction to Reflex Sympathetic Dystrophy”; January 21, 2010
- Continuing Nursing Education: “Break Through Pain Challenge: An Expert Led Debate”; January 18, 2010
- Continuing Nursing Education: “Bladder Management After Spinal Cord Injury”; December 17, 2009
- 6th Annual Nursing Service Seminar Workshop: “Building the MMC Nursing Management Paradigm”; May 14 and 15, 2009
- Effective Management Behavior; May 11, 2009
- IV Update: Taking Control of Complications in IV Therapy; Jan 20, 2009
- Annual Pain Symposium with the theme “A Pain Free Decade”; October 14, 2008
- 2nd Infection Control Prevention Week Symposium: “Control and Prevention: Key to a Better Health”; October 13, 2008
- 39th Annual Convention and Scientific Meeting “The Classic and the Contemporary in Cardiovascular Care”; May 28-30, 2008.
- Peritoneal Dialysis Training; May 15, 2008
- 5th Annual Nursing Service Seminar Workshop “Stress Management, Nurses go On…Time Out!” May 9-10, 2008.
- 16th Annual Convention of the Pain Society of the Philippines “Pain Across All Ages”; April 26-27, 2008.
- 5th Asia Pacific Conference Against Stroke “Stroke… At the Crossroads of the Asia Pacific Region”; March 13-16, 2008.
- “Symposium on Leg Ulcers”; February 29, 2008.
- Critical Care Nurses Association of the Philippines, Inc. Annual Convention with the theme “Critical Care in Critical Times”; February 23-24, 2008.
- Employee Discipline; November 2007.
- Advance Cardiac Life Support Workshop; August 17, 2007.
- Basic ECG reading; July 2007.
- 4th Annual Nursing Service Seminar Workshop: Enhancing Patient Safety through Education; June 9-10, 2007.
- 2nd Symposium on Pain Management: Makati Med…Pain Free at 38! May 30, 2007.
- Basic Life Support; May 29, 2007.
- 3rd Annual Nursing Service Seminar-Workshop: “The Quest for Effective Management”; May 27-28, 2006.
- IV Update: Safe Administration of Intravenous Medications; December 9, 2005.
- IV Update: Preventing IV Catheter Related Infection; November 9, 2005.
- IV Update: Drug to Drug Interaction and Therapeutic Drug Administration in Pediatrics; August 30, 2005.
- IV Update: Safe Intravenous Therapy with Venous Access Device; August 4, 2005.
- Intermittent Hemodialysis (IHD) Training Course for Critical Care Nurses; July 22, 2005.
- Sustained Low Efficiency Dialysis (SLED) Training; October 21, 2004.
- Basic Arterial Blood Gas interpretation and Oxygen Therapy Seminar; October 2004.
- Fire Safety Seminar; January 14, 2003.
- ISO 9000:2000; December 4, 2002.
- Customer Satisfaction; September 13, 2002.
- Total Quality Management; July 25, 2002.
- Customer Care, Customer Service; June 27, 2002.
- IV Therapy Seminar; June 17-19, 2002.
- Cardio-Pulmonary Resuscitation Work Shop; April 12, 2002.
- Problem Solving Tools; February 8, 2002.
- Basic Concept of Infection Control; January 16, 2002.
Machines/Gadgets Handled:
-Quinton ECG machine
-Burdick-Atria ECG machine
-Omnitest CBG machine
-Philips Telemetry transmitter
-Philips Monitor (MP20 and MP60) for Hemodynamic monitoring
-Infusion Pump (JMS)
-Plum A Infusion Multi-Infusion Pump
-Syringe Pump
-Zoll Bi-phasic,M-Series Mono phasic, and Burdick Cardiac defibrillator
-Bennets, Quintons, and Birds respirator
-Pulse oxymeter-Siemens
-Pacer Box
-Pulmo Aide for Nebulization
-Portable Tele-Monitor
-Prisma CRRT machine
-Frecineus Hemodialysis Machine
-Data Scope 98 IABP Machine
-SCD Express Machine
-Warmer (Bear Hugger)
-Gomco Suction Machine
Referees:
1.Dr. Janice Caoili;
Infectious Disease Consultant
Head, Infection Prevention and Control Unit- Total Quality Services Division, Makati Medical Center
Tel#: 8888-999 ext. 2138
2.Renee Rose Maglente, R.N.;
Senior Infection Prevention and Control Unit Officer
Infection Prevention and Control Unit, Total Quality Services Divistion
Makati Medical Center
Tel#: 8888-999 ext. 3942
3.Daryl Gaba, R.N.;
Department Manager, Critical Care 3 (Cardiac Catheterization Laboratory; Cardiovascular Diagnostic Laboratory; CV-Telemetry; ICU; Medical Step Down; Neurosciences ICU; SICU)
Makati Medical Center
Tel#: 8888-999 ext. 7203
4.Carolyn Santos, R.N.;
Department Manager, Critical Care 1 (Newborn Services; Neonatal ICU; Pediatric ICU)
Makati Medical Center
Tel#: 8888-999 ext. 7203
MICHAEL ANGELO B. CANDOLESAS, R.N.
DETAILD JOB DESCRIPTION
1.Staff Nurse: Medical/Surgical Floor-
Maintains attentiveness to customer’s needs; initiates steps that will comply with their requirements to meet and exceed their expectation.
Obtains comprehensive data from the patient’s health history and physical examination utilizing standards of assessment, use monitoring equipment and diagnostic results.
Utilizes focused assessment skills during health history taking and physical examination of the elderly patient. Executes plan of care utilizing nursing standards and geriatric care protocols.
Performs safe nursing practice in the care of the elderly :
a. Anticipates for any need/equipment needed to care for the elderly patient
b.Identifies sudden changes in the elderly patient’s health condition, implements appropriate interventions and if needed, report to proper authority promptly. Modifies plan of care as indicated by elderly patient’s response and condition.
c.Safely transfers the elderly patient.
Demonstrates effective infection control practices conscientiously (ex.: hand hygiene, waste disposal, use of personal protective equipment).
Administers ordered regular and high alert medications safely and correctly via the following route (PO, IM, Subcutaneous, Topical, Ophthalmic, Rectal, Sublingual, Aerosol).
Responds to and provide appropriate nursing action for emergent situations.
Demonstrates understanding of role in hospital emergencies, fire and disaster.
Demonstrates Intravenous therapy standards safely, appropriately, and in a timely manner. (i.e. blood transfusion, parenteral medications, IV insertion, IV bottle changes).
Develops, executes and evaluates established plan of care for patients with pain and specific diseases/ patient such as but not limited to end of life care, care of the vulnerable and immunocompromised patient, care of patients with communicable diseases, care of patients on moderate sedation, care of the comatose patient, care of a patient on dialysis, care of patients with ostomies, pressure sore and wound. Executes nursing interventions in a safe, appropriate, and timely manner.
Performs specific measures utilizing appropriate safety devices such as but not limited to, restraints, side rails, pillows, call light.
Demonstrates competency in assessing, monitoring and applying restraints.
Adheres strictly to standards in handling hazardous materials.
Demonstrates financial responsibility and accountability through the effective and efficient use of resources in daily procedures, practices and processes
Delegates to unlicensed assistive personnel in a manner appropriate to the assistive personnel’s level of competency and training.
Provides health care instructions (e.g. health education, diet, diagnostic preparations, home care/ management, disease process and treatment plan, medication, prevention of complication etc) to clients and their families based on identified learning needs.
Endorses all completed and contemplated procedures and all pertinent data of the patient to the incoming shift and whenever he/she goes out of the unit. Ensure continuity of care through the use of proper endorsement methods.
Effectively utilizes communication techniques with patients, families, and members of the health team. Collaborate plan of care with other members of the health team.
Maintains complete, accurate, concise, and updated documentation of patient care.
Documents at the time of assessment or nursing interventions provided or as soon as possible afterwards. Observes nursing procedures and policies pertaining to any aspect of clinical charting and reporting.
Conducts self professionally at all times. Complies with policy on attendance, grooming and decorum.
Identifies own learning needs, acknowledges limitations, and responds positively to recommendations for personal improvement. Takes initiative in acquiring and mastering skills required of the position by participating in and completing continuing education and training activities.
Observes a high level of confidentiality in all matter related to patient care and delivers nursing care consistent with the patient’s rights.
Actively participates and assist in quality improvement activities.
Participates in the clinical experience/ performance is nursing students, trainees and new nurses in the unit, as directed by the Head Nurse.
Performs other tasks as maybe delegated or required of the job.
2.Staff Nurse: Cardiovascular-Surgical Intensive Care Unit (CV-SICU)/Telemetry-
Maintains attentiveness to customer’s needs; initiates steps that will comply with their requirements to meet and exceed their expectation.
Obtains comprehensive, relevant data needed for identifying nursing problems and patient care through:
a. Interview (health history)
b. Correct obtainment of vital signs, including pain
c. Appropriate use of advanced and focused assessment technique.
d. Correct interpretation of data obtained from monitoring equipment, and
e. Correct interpretation of diagnostic results
Determines priority of nursing activities based on immediate patient’s needs obtained through intensive monitoring, focused assessment and use of advanced monitoring equipment such as but not limited to hemodynamic monitors ( Arterial line and Swan Ganz), thermodilution catheter
Implement standards of care for critically ill patient who are at risk for or with altered nutrition status, fall, pressure sore, aspiration and deep vein thrombosis.
Develops, executes and evaluates established plan of care with pain and those with specific diseases/ patient such as but not limited to end of life care, care of the vulnerable and immunocompromised patient, care of patients with communicable diseases, care of the comatose patient, care of a patient on dialysis, care of patients with ostomies, pressure sore and wound.
Performs specific measures utilizing appropriate safety devices such as but not limited to, restraints, side rails, pillows, call light.
Performs safe nursing practice in the care of the elderly :
a. Anticipates for any need/equipment needed to care for the elderly patient.
b. Identifies sudden changes in the elderly patient’s health condition, implements
appropriate interventions and if needed, report to proper authority promptly. Modifies plan of care as indicated by pediatric patient’s response and condition.
c. Safely transfers the elderly patient.
Demonstrates skills in manipulating and troubleshooting bedside equipment such as but not limited to: Mechanical ventilators, Hemodynamic monitoring devices (Arterial line and Swan Ganz), Sustained Low Efficiency Daily Dialysis(SLEDD)machine, Continuous Renal Replacement therapy (CRRT) machine, Hemodialysis machine, cardioversion/ Defibrillator, Intra Aortic balloon Pump, Pacer box, feeding pump.
Recognize cardiac arrhythmias. Performs advance and appropriate life saving measures.
Demonstrates effective infection control practices conscientiously (ex.: hand hygiene, waste disposal, use of personal protective equipment).
Administers ordered regular and high alert medications safely and correctly via the following route (PO, IM, Subcutaneous, Topical, Ophthalmic, Rectal, Sublingual, Aerosol).
Demonstrates understanding of role in hospital emergencies, fire and disaster.
Demonstrates Intravenous therapy standards safely, appropriately, and in a timely manner. (i.e. blood transfusion, parenteral medications, IV insertion, IV bottle changes).
Adheres strictly to standards in handling hazardous materials.
Demonstrates financial responsibility and accountability through the effective and efficient use of resources in daily procedures, practices and processes.
Delegates to unlicensed assistive personnel in a manner appropriate to the assistive
personnel’s level of competency and training.
Delivers nursing care consistent with the Patient’s Bill of Rights (i.e. Right to privacy, right to confidentiality, right to refuse treatment)
Provides health care instructions (e.g. health education,diet, diagnostic preparations, home care/ management, disease process and treatment plan, medication, prevention of complication etc) to patients and their families based on identified learning needs.
Endorses all completed and contemplated procedures and all pertinent data of the patient to the incoming shift and whenever he/she goes out of the unit. Ensure continuity of care through the use of proper endorsement methods.
Effectively utilizes communication techniques with patients, families, and members of the health team. Collaborates plan of care with other members of the health team.
Maintains complete, accurate, concise, and updated documentation of patient care.
Documents at the time of assessment or nursing interventions provided or as soon as possible afterwards. Observes nursing procedures and policies pertaining to any aspect of clinical charting and reporting.
Conducts self professionally at all times. Complies with policy on attendance, grooming and decorum.
Conducts nursing rounds during the shift and change of shift .
Identifies own learning needs, acknowledges limitations, and responds positively to recommendations for personal improvement. Takes initiative in acquiring and mastering skills required of the position by participating in and completing continuing education and training activities.
Observes a high level of confidentiality in all matter related to patient care and delivers nursing care consistent with the patient’s rights.
Actively participates and assist in quality improvement activities.
Participates in the clinical experience/ performance is nursing students and new nurses in the unit, as directed.
Performs other or tasks as maybe delegated.
3.Charge Nurse: Cardiovascular-Surgical Intensive Care Unit (CV-SICU)/Telemetry-
I.Knowledge of the Healthcare Environment and Patient Safety
Creates strategies/ methodologies to ensures that all patient safety related policies and other relevant instruction / directives especially related to uniformity of care are consistently adhered to every shift
Ensure that:
a.A comprehensive history and physical examination is completed for each patient.
b.Assessment data are organized, accurate, complete, accessible and confidential.
c.Results of diagnostic test and procedures are made available. Critical test results are relayed to physician within specified timeframe.
d.Patient education is conducted by staff nurses as it may be required during patient care (such as but not limited to medication administration, procedure/surgery preparation, home instruction, use of equipment, etc.)
Implements timely and appropriate corrective actions in managing safety related incidents during the shift. Escalates issues/concerns that are beyond his/her capacity to the head nurse of shift manager.
Collaborates with workforce officer to ensure desired number of personnel is achieved during the shift.
Collaborates with Workforce Officer to ensure desired number of personnel is achieved during the shift.
Prepares staff assignment for the shift based on staff competency, patient acuity, geography and patient’s preference/ request. Adjusts staff assignment as the need arises.
Ensures prompt documentation and escalation of safety related incidents as per established protocol/policy.
Understands his/her role in hospital emergencies, fire and disaster.
Conducts lectures, orientation programs, demonstrations and workshops that falls within his / her expertise
Participates in the conduction of unit based training and continuing education programs for the staff.
Performs random chart audit during the shift to assure complete and accurate documentation of care plan .
Actively participates in the clinical experience of the Makati Medical Center College of Nursing students. Conducts rounds or audit to ensure compliance to the Policy of Affiliation.
II.Leadership Skills
Supports the Headnurse in motivating the staff to embrace new projects and initiatives championed by the nursing leadership or other divisions.
Participates in the implementation of strategies t to institutionalize operational plan for the department based on the strategic plan of the Nursing Services Division.
Monitors unit standing based on key performance indicators of the division. Recommends plan of action to exceed or meet performance targets.
Role model the highest level of professionalism, compliance to policies and protocol.
Demonstrates effective infection control practices conscientiously.
III.Collaboration and Teamwork
Identifies stakeholders in the hospital and understands expectations.
Establishes close coordination with different unit heads/ managers in the conduction of activities related to customer service, document & data management, information management, supplies and equipment related issues/ concern and resource allocation for patient care.
IV.Communication
Demonstrate ability/skill in communicating in the organization in oral, written and other forms in the English medium.
Disseminates policies, regulations, circulars and programs among nurses and nursing support staff during the shift.
Provides timely feedback to assist and develop clinical skills and critical thinking ability of the staff.
V.Business Skills
Identifies wastage in various processes and integrates quality tools to solve/ minimize wastes.
Participates in budget planning and preparation.
Accounts for all machine/ equipment’s functionality, completeness and maintenance every shift.
VI.Customer Service Skills and Patient Relations
Ensures that the service attitude and standards are practiced consistently by the staff
Initiates immediate and appropriate service recovery measures to address complaints and improve patient / customer satisfaction.
Conducts a thorough investigation on patient and/or companion’s complaint. Ensures prompt resolution of escalated patient’s, companion and Physician’s complaints.
Conducts regular and comprehensive patient rounds to audit patient care rendered by the nursing staff, assess patient satisfaction, anticipate needs and minimize/address complaints.
VII.Coaching and Mentoring
Conducts bedside learning session through formal lectures, case method and safety huddles, with the staff to ensure safe nursing practice and compliance to hospital protocols is ascertained during the shift.
Ensures effective implementation of the buddy
Contact this candidate