Customer Service Office

India Brown

**** ********** ****, **********, ** 36105 205-***-**** *************@*****.***

Objective

Finishing college, receiving a BS degree in Nursing and then attending University of Alabama Birmingham and receiving a MSN to start the path in becoming a neonatal nurse practitioner and later opening a day care for special need infants and toddlers

Education

AUBURN UNIVERSITY OF MONTGOMERY DEC 2016

Major: Nursing

Dean Scholarship Recipient

FAIRFIELD HIGH PREPARATORY SCHOOL MAY 2010

Alabama High School Diploma with Advanced Academic Endorsements

Work Experience

OFFICE MANAGER EVERYSHADEOFPINK’S BEAUTY COMPANY JAN 2011- PRESENT

Maintains office services by organizing office operations and procedures; preparing payroll; controlling correspondence; designing filing systems; reviewing and approving supply requisitions; assigning and monitoring clerical functions.

Provides historical reference by defining procedures for retention, protection, retrieval, transfer, and disposal of records.

office efficiency by planning and implementing office systems, layouts, and equipment procurement.

Designs and implements office policies by establishing standards and procedures; measuring results against standards; making necessary adjustments.

Completes operational requirements by scheduling and assigning employees; following up on work results.

Keeps management informed by reviewing and analyzing special reports; summarizing information; identifying trends.

Maintains office staff by recruiting, selecting, orienting, and training employees

CUSTOMER SERVICE REPRESENTATIVE STERICYCLE COMMUNICATON SOLUTIONS FEBUARY 2014- MARCH 2015

Primary cooperative marketing lead; the marketing assistant will make approval of contractor advertisements for r • Answer urgent and non-urgent phone calls from patients and take messages to relay to healthcare clients. Must take detailed, critical, pertinent and relevant patient information to help expedite the providers response time to the patient.

Make outbound telephone calls by contacting patients for a variety of patient outreach efforts such as scheduling an appointment, wellness programs, satisfaction surveys, overdue mammograms, and immunization compliance.

Enter patient information into customized computer system for client records.

May be called upon to provide detailed information to clients regarding a call with a patient.

PROPERTY ASSISTANT WIND CREEK CASINO WETUMPKA AUGUST 2014-MAY 2015

Responsible for logging in & out all correspondence and delivering mail with-in the Property office space

Sorts incoming mail and puts in department mail slots. Ensures outgoing mail is processed daily

Answers all incoming telephone calls, takes messages, transfers calls

Greets, and screens all visitors

Handles the scheduling of all corporate conference rooms, set-up and clean-up for meetings

Acts as the main contact person for locating corporate staff members

Assists with special projects from various department heads as needed

Handles all Federal Express billing utilizing Fed Ex software

Acts as contact person for couriers

Takes mail to post-office when requested or required

Performs other duties as assigned by Property Manager, Assistant Property Manager, Vice-Presidents, and HR Director

ADMINISTRATIVE ASSISTANT (REGISTRATION) PEDIATRICS 459 APR 2007 TO AUG 2014

Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.

Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.

Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.

Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.

Ensures availability of treatment information by filing and retrieving patient records.

Maintains patient accounts by obtaining, recording, and updating personal and financial information.

Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims.

Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.

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