Customer Service Sales

Professional Summary

Skills

Work History

Education

KATHY PERRY

**** ***** ** ***** • Cell: 240-***-**** • ***.********.****@*******.*** Qualified Customer Service/Administrative Support with 20 years in fast-paced customer service and call center environments. Personable and professional under pressure. Excelling at customer satisfaction.

Exceptional communication skills

Creative problem solver

MS Windows proficient

Quick learner

Professional phone etiquette

Excellent communication skills

[ 45 ] WPM typing speed

Articulate and well-spoken

Expertise in invoice and payment

transactions

Account reconciliation

Front End Supervisor,

Foodlion – King George, VA

Responsible for providing extraordinary customer service and direction and instruction to sales and service associates. Office procedures and policies relating to cash reports, register checkup,deposits, and checks.

Customer Service/Data Entry,

Norrell Temps – Washington, DC

Resolved wide range of customer problems with diligent accounts and inaccurate billing Reservation Associate,

Marriott Corporation – Denver, CO

Assisted in nationwide reservation scheduling from auto-routing system, and used proprietary networks to obtain info needed to make changes and cancelations. Service Clerk,

Virginia Forklift – Richmond, VA

Reconciled cash records to computer records for over 200 accounts on a monthly basis. Prepared weekly payroll, monthly billing, and disbursement of petty cash. Assisted in overseeing repairs and leasing of forklift along with dispatching and mileage for 12 truck drivers. Calvin Coolidge High - Washington, DC

Customer Service Training - Washington, DC

Computer Literacy - Virginia

Contact this candidate