Customer Service High School
Resume:
Objective
Executive position allowing for parlay of demonstrated organization, customer service, communication, and project management skills proven by 5 years of successful, profitable employment.
Profile
Motivated, personable business professional with a successful 4 year track record of excellence. Talent for quickly mastering technology. Accustomed to handling sensitive, confidential records. Demonstrated history of producing accurate, timely reports meeting job standards.
Flexible and versatile – able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building skills.
Skills Summary
Project Management
Report Preparation
General Office Skills
Computer Savvy
Customer Service
Scheduling
Marketing & Sales
Professional Presentations
Professional Experience
COMMUNICATION: REPORTS/PRESENTATIONS/TECHNOLOGY
Design and deliver series of classes for local businesses and associations, providing ergonomic counseling and educating employees on proper lifting techniques to avoid injury.
Conduct small-group sessions on meditation/relaxation techniques.
Rapidly learn and master varied computer programs; recently completed some Java courses.
CUSTOMER SERVICE/MARKETING/PROBLEM SOLVING
Oversee front-office operations and provide impeccable customer service:
.
Helped make over 2 million dollars last month in revenue for a large scale logistics company:
Increased client base by one-third.
Employment History
GEORGIA STATE PATROL- Statesboro, Ga
Communications, Current Job
Coordinates radio and data communication traffic according to established federal, state, and local rules and regulations. Performs duties of sending, receiving, relaying, monitoring, logging, recording, reporting and interpreting emergency and non-emergency information to and from mobile units or computerized data bases; operates radio and other data transmitting equipment. Performs administrative duties necessary for the operation of the communications center.
LOWES- Statesboro, Ga
Front-End Loader, March 2014- June 2014
Assist customers in carrying and loading their purchases. Maintain outside appearance of store by returning carts toproper location and cleaning/organizing as necessary.Greet and acknowledge all customers in a friendly, professional manner and provide quick, responsive customer service.Responsible for all other duties as assigned.
JOHNSON MATTHEY- Savannah, Ga
Chemical Engineer, 2013-2014
Knows, and observes all Standard Operating Procedures, safety procedures and rules, and environmental practices.
•Transfers products into and out of various process and storage tanks using pumps, screw conveyors and other transfer systems according to defined Standard Operating Procedures (SOPs).
•Troubleshoots all problems that occur on product transfer and other area equipment and reports issues to supervision.
•Inspects and cleans all machinery within their scope of authority and performs minor repairs when necessary.
•Prepares assigned equipment for maintenance. Assists maintenance personnel with both preventive and unscheduled maintenance.
•Draws product samples at prescribed intervals and submits them to the QC laboratory for analysis.
•Unloads liquid chemical bulk delivery trucks.
•Maintains an accurate account of raw material usage on batch sheets.
•Maintains an accurate account of daily tasks in the area logbook.
•Communicates with previous and incoming shift personnel regarding production, maintenance and other pertinent details as captured in the area logbook.
•Manages inventory of material in intermediate bulk containers.
•Responsible for the cleanliness of the area assigned.
IBEX GLOBAL – Newport News, Va
Customer Service/Help Desk, 2013-2013
• Carefully listen and understand customer issues
• Probe and isolate issue causes
• Utilize available resource to identify appropriate solutions
• Ensure customer satisfaction through effective call resolution
(STAFFING) WALMART LOGISTICS – Statesboro, Ga
Shipping, 2007-08
• Report to and receive instructions from the Warehouse Supervisor
• Operate necessary equipment such as pumps, mules, forklifts, loading platforms
• Responsible for making proper hookups from storage tanks to trucks and insuring the correct chemical is loaded
• Keep safety areas clear and maintain good housekeeping
• Load/unload trucks containing drums, bulk totes, and other packaged products
• Responsible for the sampling of chemicals and related paperwork
• Perform daily inspection on all equipment used
ROTARY CORPORATION – Glennville, Ga
Shipping, 2008 to 2009
Maintained clean work area.
Maintained equipment inventory lists.
Manage freight deliveries
Apply labels to correct location on freights/pallets/merchandise
ROTARY CORPORATION - Glennville, Ga
Information Systems, 2009 to 2010
Upgraded various laptops and desktops to the latest patches and Antivirus software
Provided desktop computer support and training for staff and students
Monitored and ensured all clients were operating with appropriate software release levels
WALMART LOGISTICS – Statesboro, Ga
Shipping, 2011 to 2012
• Report to and receive instructions from the Warehouse Supervisor
• Operate necessary equipment such as pumps, mules, forklifts, loading platforms
• Responsible for making proper hookups from storage tanks to trucks and insuring the correct chemical is loaded
• Keep safety areas clear and maintain good housekeeping
• Load/unload trucks containing drums, bulk totes, and other packaged products
• Responsible for the sampling of chemicals and related paperwork
• Perform daily inspection on all equipment used
SMARTSOURCE – Statesboro, Ga
PC Technician, 2013 to 2013
•Assist staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment, software, and site servers within established standards and guidelines
•Work with Service Desk and other technical support teams as needed to troubleshoot and resolve problems received from staff
•Utilize IT Management tools to manage end points and track incidents, problems, changes and requests.
•Participate in site-related technical projects as required
Education
TATTNALL COUNTY HIGH SCHOOL – REIDSVILLE, GA
High School Diploma 2003-2007
GEORGIA PERIMETER COLLEGE – CLARKSTON GA
AS Criminal Justice 2011-2013
GEORGIA SOUTHERN UNIVERSITY – STATESBORO GA
BS Biology 2009-2014
Certifications
GCIC Certified
Achievements & Service
Glennville Elementary School 4H club.
Charles & Nicks Lawn Care 2001-2003
Kinder Care Nursery Assistant 2002
Glenvue Nursing Home special event preparer 2006
Glenvue Nursing Home food shelter 2006
Who's Who Among American High School Students nominee 2003-2007
Tattnall County High School Junior Varsity basketball interim coach 2007
Tattnall County High School special education event team leader 2006-2007
Tattnall County High School Basketball state playoffs 2007
Tattnall County High School track region tournament 2007
Glennville Middle School basketball summer camp coach 2007
Georgia Southern University Intramural basketball Champions 2010-2011
Georgia Southern University Intramural basketball Champions 2012-2013
Wal-Mart Distribution Safety employee of the week 2012
Langston Chapel Elementary School Pre-K agriculture teacher 2014
GCIC certification 2014
Georgia Southern University landscaping project Aug 2014-present
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