Customer Service Representative

Gary Street

**** ** **** *** ******* Rd, Fort Worth, TX 76137 **********@*****.*** 414-***-****

Professional Summary .

High performing, self dedicated professional with over three years sales and customer service experience, with recent experience in the retention specialist field with a telecommunications company as well as extensive digital large format printing and production work. Exceptional experience handling different types of customers in a professional way while meeting metrics. Experience navigating through different computer applications and resolving issues. Proven team player who helps improve company profits through maintaining goals..

EXPERIENCE

The Garvey Group Franklin, Wisconsin August 2013 - June 2015

Digital Print Operator/General Worker

●Print production, operating EFI Vutek large format presses(HS 100, GS/QS 3200, HP Latex, Monti transfer press, Zund I-Cut presses) troubleshooting issues, adhere to the work order's specifications. Handle deadlines, communicate with different departments to maintain production goals, quality control, flexibility in moving to different departments and hours when needed. Performed various warehouse duties including forklift, manual/electric pallet jack work to unload, load skids unto trucks, storage areas in warehouse.

Time Warner Cable Milwaukee, Wisconsin December 2012 - August 2013

Retention Specialist

●Handle high volume customer calls daily about their billing inquiries, service changes and questions about their account. Investigate the reasons the customer is thinking about changing, including searching competition’s offers mentioned by customer to do a comparison. Educate customers on current packages and competitors' to show the value versus price. Retain quality control on calls and metrics throughout the call center to stay above numbers.

Color Ink Sussex, Wisconsin March 2012 - November 2012

Lead Digital Print Operator

●Monitoring print production of large format presses(EFI Vutek) and dye cutting(Zund), troubleshooting issues, pulling up print files to adhere to the work order's specifications and handle deadlines, perform warehouse duties from receiving orders, signing off, updating inventory, forklift/pallet jack work.

Olympus Group Milwaukee, Wisconsin October 2007 - March 2012

Digital Print Operator

●Learn large format production printers(EFI Vutek, Screen Truepress), dye sublimation, RIP files, color correction, troubleshoot issues that would occur. Work in other areas where needed, keeping adherence to work areas via 5S/OSHA protocols.

Airport Connection Milwaukee, Wisconsin January 2005 - August 2007

Customer Service Representative/Reservation Agent

●High volume calls in a inbound/outbound call center to service and resolve issues, prospect potential clients when possible through referrals. Up sell services when possible and take reservations.

EDUCATION

Cardinal Stritch University Milwaukee, Wisconsin December 2011 Bachelor's of Arts Degree

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