Management Customer Service

Mrs. Luyska NIKOLAIEVA

Age : ** years

Adress : *9A/4, Thiruvalluvar Street, Gandhi Road – Velachery Chennai/Tamil Nadu. India

E-mail : **************@*****.*** / ******.**********@******.*** Skype : luda.nikolaieva

Mob : +**-**-**-**-**-** / 99 40 17 28 93

Sept – 2011

Apr – 2012

Public Relation Professional - (Apteka 95 Internal Development Program) Business Development & Client Servicing Manager - (Apteka 95 Internal Development Program)

CERTIFICATION

MANAGEMENT/

TRANSLATION

HR

MEDICINE

English/Russian/Ukrainian/English Translation, Business Administration, Business Development, Marketing & Sales, Answering queries/Helpdesk, Project Management, Event Management.

HR/BPO processes & systems, Customer Relations Management “CRM”, Workforce Management, Talent Management, Pre-screening, Recruitment Methodologies, Training & Facilitation, Conflict management.

General medicine, Neonatology, Paediatrics, Psychiatry, Psychology. BUSINESS ADMINISTRATION / RUSSIAN/ENGLISH TRANSLATION 2010 – 2012

2004 – 2010

EXECUTIVE BACHELOR IN BUSINESS OF ADMINISTRATIONS (EXECUTIVE B.B.A.) Option Organizations Development & Human Resources Management – Donetsk State University

MD PAEDIATRICIAN - National Medical University - Kharkiv, Ukraine National Medical University - Kharkiv, Ukraine

TRAINING & GRADUATION

PROFESSIONAL EXPERIENCES (5 years 02 months)

Oct 2014 – March 2015

(06 months)

IN 1947 INNOVATION DESIGN

Business Development Manager

Responsible for Market research and analysis. Prepares proposals and business presentations.

Screens potential business deals by analysing market strategies, deal requirements, potential.

SEM, Social media ideas generation. Social media campaigns.

Client Servicing: Prepares sales presentations by compiling data; developing presentation formats and materials. Handles reports of meeting, participates in BD meetings.

CAREER STATEMENT

‘‘I feel that my greatest strengths are firstly my strong commitment to providing a professional service to fellow colleagues. Secondly my skill at developing and maintaining a close working relationships with people from all social backgrounds, which in turn helps me to gain an in- depth understanding of their individual needs. Thirdly my real passion for the Foreign Languages, Business Administration, Project Management & HR field as a whole, an obsession which allows me to spot trends and develop best practise processes’’ FIELDS OF EXPERTISE

Aug 2013 – Oct 2014

(1 year 3 months)

G2CFOR language institute

Translator - Russian/English.

Facilitate effective communication between two parties that do not speak a similar language by converting one spoken or written language to another.

Translate a variety of material, legal, technological and engineering documentation,

Edit, standardize, proofread, revise & finalize translated material set by other employees

Prepare project reports and documentation.

July 2013 – June 2014

(1 year)

July 2012 – June 2013

(1 year)

March 2011 – June

2012

(1 year 4 months)

Jan 2010 – Feb 2011

(1 year 1 month)

AIESEC INTERNATIONAL/SENEGAL

National Vice-President in charge of Incoming International Volunteering Program

Responsible for the management and regulation of Incoming International Volunteering Program including International Staffing

Responsible for the implementation and development of Global Volunteering Programs and Social Issues projects

Responsible for the implementation of national marketing campaigns, Cross Cultural Exchange Programs and management of the CRM platform AIESEC INTERNATIONAL/UKRAINE

Local Administrator in charge of Talent Management & Competencies Development

Responsible for the full employee life cycle from recruitment, induction to exit, and for providing full administrative support to the Local President and Executive Board.

Reception processes for foreign participants – translating, Russian teaching

Responsible for the Coaching of local activities and social programs coordination

Compendium management and motivational programs implementation

Market research, sales and partnership management APTEKA 95 / Pharma

Human Resources Assistant Manager

English/Russian translation/ Transcription of pharmaceutical manuals

BD meetings English/Russian Translation/Interpretation

Management of the full spectrum of HR operations, systems and programs

Workforce Management, Task and Projects assignments

HR policies and procedures management; Recruitment.

Development of training and incentive programs.

Manage leave-of-absence programs and personnel records; administer benefits enrollment and programs, and handle HR generalist workplace issues. MEDICAL DONETSK PERINATAL CENTER/Neonatologist of Critical care Unit Emergency Paediatrician

Diagnosis of children who have an unstable, life-threatening condition thorough monitoring, medication, and treatment of children in a PICU

Supervision of children on respirators

Medical treatment for children with severe heart and lung disease

Placement of special catheters in the blood vessels and heart

Management of medications and treatments for children with brain trauma Language

Computer

RUSSIAN / UKRAINIAN: native

ENGLISH: reading, writing and speaking - excellent

FRENCH: reading, writing and speaking - basic

Word, PowerPoint, Publisher, Photoshop, Paint.net: excellent

Excel, Open Office: fairly well

Internet: Excellent

COMPUTER & LANGUAGE

Specifications

Hobbies

Community Life

Leadership, Social responsibility, Emotional intelligence, Discipline, Dynamic, Excellent ability to communicate, Excellent ability to work under pressure and in a multicultural environment, Teamwork, Taste increased labour, time management, result oriented and very sociable. Travelling, Adventure, Extreme Sport, Reading, Music, Cooking Omelette Member of the Young Earth (Since 2011)

Project Coordinator (HIV / SSR - Entrepreneurship - Environment - Tourism) MISCELLANEOUS

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