Customer Service Medical
Resume:
Fritz Bush
Edwardsville, IL
******@*******.***
Executive Summary:
Progressive professional and former business owner with over 15 years of dynamic experience of enriching lives through education, recruiting, communication, speech development, business development, program management, account management, relationship building, and leadership. I also have in depth knowledge of product marketing, client & customer service, as well as excellent marketing and business development/sales skills, strong negotiation and decision-making skills, ability to creatively resolve complex problems with general guidance and the ability to manage multiple tasks/projects and deadlines simultaneously, along with excellent interpersonal, presentation, verbal and written communication skills.
Skillset:
Finance
Statistical Analysis
SWOT Analysis
Research
Business development
Business Ethics
Business Management
Project Management
Managerial Analysis
Presentation Delivery
Interview Techniques
Training
Auditing
Sales
Marketing
Admissions
Recruitment
Organizations: NBMBA Association
Educational Accomplishments:
Bachelor of Science in Speech Communication-Public Relations (BA)
Master of Business Administration (MBA)
Fritz E. Bush
406 Springer Avenue, Edwardsville, IL. 62025
******@*******.***
Objective: To obtain the position as The Virtual Customer Service Agents. #003 with
Pursley & Associates Agency, LLC - Charlotte, NC
Southern Illinois University
Bachelors of Science: Speech Communications-Public Relations (BA), Minor Sociology
American Public University
Master of Business Administration (MBA)
Professional experience:
Missouri Department of Elementary and Secondary Education (Social Security Administration) September 2014 – Present
Disability Determination Adjudicator
Interview claimants
Process claims
Develop and edit reports
Determine residual functional capacity
Facilitate appropriate assessments
Conduct interviews
Screen applicants
Analyze and process claims documents
Analyze medical information
Review and analyze health statements
Conduct research
Correspond and consult with medical doctors and the medical community
Evaluate all information in regards to claim benefits in order to make critical decisions
Recommend the purchase of consultative services
Adjudicate and make disposition of disability claims
Establish pertinent relationships with the medical community
Understand all legal and medical aspects of the Social Security Administration
Investigate fraud
Investigate risk
Income calculations according to federal guidelines
Review medical statements, x-rays, and other medical provider information
U.S. Bank Financial Services July 2013 – June 2014
Relationship Manager: Mortgage Banking (Residential Mortgage Default Manager)
Account management
Interview claimants via telephone
Develop and edit email content and reports
Auditing
Review and assess a portfolio of loans in default
Identify mortgage fraud
Identify credit risk
Account Management
Loan modifications
Short Sale Processing
Document validation
Net present value model running
Complete second mortgage modifications
Refer defaulted loans for short sale or foreclosure
Answer technical foreclosure and short sale questions
Identify solutions to eliminate default status
Develop strategies to assist clients in becoming current on obligations
Refer cases to collections
Initiate repayment plans for borrowers
Process transactions
Process Mortgage Loans for Underwriting
Document loan history
Respond to customers inquiries
Clear Vision Janitorial Services LLC (Commercial and Residential) June 2010-June 2013
Owner and Operator
Marketing
Sales
Business Development
Human Resources functions
Procurement
Develop and implement business strategies
Build Clientele and business contacts
Networking
Hire, train, and manage employees
Develop and maintain a budget
Manage cash flow and inventory
Delegate duties and assignments to employees
Formulate policies and procedures
Develop schedules
Develop goals and objectives to increase revenue
Riverbend Head Start and Family Services February 2010 - August 2012, Alton Illinois.
Case Manager:Recruiter/Admissions
Program Recruitment
Program Development
Intake processing
Interview clients for the program
Admissions
Audit files
Assist with training of new hires
Develop weekly strategies and goals for client success
Daily documentation
Facilitate meetings and events
Deliver presentations to staff and parents
Contract administration
Coordinate client services
Referrals to community resources
Facilitate orientation
Attended and participated in meetings
Illinois Mentor-Alliance Human Services Ofallon,IL. July 2007 – January 22, 2010.
Program Coordinator
Program Recruitment
Intake process and admissions
Interview clients
Assist with training of new hires
Audit files
Facilitate duties to Case Aids and Program Assistants
Coordinate client services
Develop court reports and municipal presentations
Daily documentation
Facilitate duties to Program Assistants
Facilitate meetings
File audits
Facilitate IEP and other school meetings
Career Counseling
Develop career goals and strategies for clients
Develop and implement strategies and goals according to court orders
Community Development
Evaluate client progression in the program
Coordinate services
Job Placement assistance
Direct clients to community resources
Facilitate administrative case reviews
Missouri Department of Social Services/Division of Youth Services.
St. Louis, Missouri. May 2001 – July 1, 2007.
Youth Specialist Team Lead:
Assist with training of new hires
Interview potential candidates for hire
Facilitate duties to trainees and new hires
Develop work schedules
Audit files
Implement employee schedules
Facilitate group and individual meetings/sessions
Facilitate Parent/Child Orientations and home visits
College and Career Counseling
Academic Advising
Transition counseling
Facilitate recreational activities
Perform intake process
Promote student attendance in a controlled learning environment
Ensure health and wellness
Enlighten life skills
Enlighten vocational skills
Assist with vocational activities
Daily evaluation and documentation
Formulate weekly strategies and goals
Communicate program expectations
Implement program standards
Implement policy and procedures
Early intervention for high risk youth and families
Substitute as a teacher in the absence of assigned teachers
Develop educational lesson plans
Computer Experience:
Microsoft office (word, power point, excel,), Sales Force and Lending Portal
REFERENCES
DR. TERRANCE DUNCAN (COLLEAGUE), Sawnsea, IL. 618-***-****
EDNA HILL (FORMER SUPERVISOR & HEAD START EMPLOYEE) Belleville, IL.
TOMAGO WILSON (CO-WORKER) Fairview Heights, IL. 618-***-****
MARSHAUN JOHNSON (ST. LOUIS PUBLIC SCHOOL PRINCIPAL) Colleague. Belleville, IL. 618-***-****
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