Customer Service Project Manager

Matthew D. Paquette

*** ****** ***** ** – Palermo, NY 13069 - 315-***-**** – *******************@*****.***

EXPERIENCED EHS PROFESSIONAL

Extensive knowledge in many sectors of EPA, OSHA, DEC, DOT and other regulations.

uMotivated professional with 18 years experience in project and personnel management throughout the Environmental industry.

uExpertise in Hazardous Waste Management (Segregation, Profiling, Manifesting, Reporting), Remediation, Ground water sampling, DOT, SPCC, and PBS regulations.

uSuperior interpersonal skills from customers, to vendors, to employees in varying functional roles.

Experience

STERICYCLE SPECIALITY WASTE SOLUTIONS 2011-Present

Field Waste Supervisor (2013 – Present)

Manage a group of 10 field waste technicians performing hazardous and non-hazardous waste removal for multiple retail and pharmacy clients across the Northeast.

Adapt successfully to consistently changing and competing priorities based on client availability, travel conditions, and employee location across multiple clients, states, and compliance timelines.

Coordinate logistics and scheduling for pickup, segregation, packaging and transportation of hazardous and non-hazardous waste from client sites.

Serve as a technical regulatory and company systems resource for topics ranging from waste classification to profiling to labeling.

Perform weekly audits of personnel through ride-alongs and/or documentation reviews to ensure regulatory and company compliance and assist and retrain as necessary.

Interview incoming applicants and execute performance reviews annually for team.

Provide training and retraining for client sites as necessary to ensure compliance and success of the common goal.

Field Waste Technician (2011-2013)

Excelled in an independent, self-managing environment that requires outstanding time management, organization, and planning skills for success.

Worked on-site at retail stores characterizing, segregating, packaging and documenting various types of retail hazardous waste and pharmaceutical waste in multiple waste streams.

Managed and maintained DOT paperwork and vehicle requirements to ensure 100% regulatory compliance at all times.

Trained new employees (selected to do so based on superior performance, regulatory knowledge, system expertise, and exceptional interpersonal skills.)

Promoted to Field Waste Supervisor after 18 months.

OP-TECH 2010-2011

Project Manager

Strategized, organized, implemented and managed a multitude of diverse environmental cleanup projects varying from soil/water contamination cleanup, to laboratory/equipment decontamination, to asbestos abatement.

Specific Projects Managed:

oDecontamination of over one hundred laboratory, veterinary, vivarium, office, and equipment rooms and equipment in a bio-pharmaceutical setting.

oRemoval and replacement of contaminated air scrubber tower filter media.

oIndustrial tank cleaning (tank sizes varying from 1,000g to 50,000g).

oOil/water separator waste removal and industrial cleaning.

oVarious New York State Department of Environmental Conservation (NYS DEC) soil and groundwater remediation projects.

Typical Project Responsibilities included:

oProviding exceptional customer service including onsite support to clients throughout the planning, organization, execution and final stages of their requested work.

oEnsuring projects are completed successfully to the customers’ utmost satisfaction and within the quoted timelines and budget.

oUtilizing multiple resources to create the most effective method to accomplish the task while providing the customer with the most cost effective means for doing so.

oConsidering environmental regulatory and safety concerns when projecting and planning for each job.

oAccurately and fairly projecting needs for each job such that company predetermined profit margins were maintained or exceeded.

oManaging health and safety of employees within projects.

Created a job specific Health and Safety Plan (HASP) for each project.

Created individual Job Safety Analyses (JSAs) for each task done within each project including exposure assessments to determine PPE requirements, task rotation requirements, and risk reduction techniques.

CLEAN HARBORS 2007-2010

Syracuse, NY – Senior Lead Lab Pack Chemist

Provided superior customer service to small and large quantity generators.

Accumulated, segregated, stored, manifested and prepared shipments of all hazardous and non-hazardous material generated on various academic, pharmaceutical, chemical, medical and other manufacturing, laboratory, bio-medical and research and development sites in accordance with EPA, OSHA and DOT regulations.

Supervised group of 18 employees through Household Hazardous Waste Collection Events.

oEnsured proper OSHA standards were followed including PPE selection and use and handling procedures.

oManaged collection, segregation, consolidation, packing, and shipment of wastes in large quantities.

CLEAN HARBORS/ VEOLIA AT LOCKHEED MARTIN 1999-2007

Syracuse, NY - On-site Project Manager

Managed site waste program under EPA and DOT regulations including preparation of all New York State quarterly and annual hazardous waste tax documents.

Supervised remediation of volatile organic compound contaminated soil through NYS DEC.

Supervised decontamination projects including industrial cleaning and equipment decontamination.

Implemented SPCC program and PBS programs including performance of inspections etc.

Education / Special Training

Associates of Science, Rochester Institute of Technology (Rochester, NY)

Certifications/ Training:

uHazardous Waste Operations 40 Hour Course

uDOT Hazardous Materials Training 49 CFR 172.700

uDUPONT – Stop Safety Training

uConfined Space Entry and Rescue Training

uCommercial Driver’s License – Class B with HazMat

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