Customer Service Representative

Ciera Henry

***** ***** *** *** *** Houston, TX *7090: 281-***-**** **************@*****.***

PROFILE

Proven ability in utilizing education and experience to provide excellent support to employers as well as customers. Skilled at providing excellent customer service while continuously striving to improve customer satisfaction. Displays strong ethical value in a work environment while maintaining job requirements.

Excellent customer service skills

Works well as a team player or as an individual contributor

Capable of working well in high-stress fast paced environments

Proven organizational skills

Works well with minimum or no supervision

SUMMARY OF QUALIFICATIONS

Telephone (Multi-Line) & reception Physicians Desk Reference (PDR)

Correspondence & mail Processing OSHA Medical Standards

Book Keeping & collections Vital Signs

Managing & filing patient records Microsoft Office: Word, Excel & PowerPoint

Appointment scheduling Electronic & Manual Billing

Treatment authorization referrals Knowledge of insurance programs

Disability income & benefits Dental administrative procedure

Medical Law & ethics

HIGHLIGHTS OF EXPERIENCE

First National Bank of Bastrop Bastrop, TX Jan 2015- Present

Teller/New Accounts Agent

Effectively refers customers to the appropriate bank personnel to meet financial needs.

Builds a close rapport with customers to make them feel comfortable banking with the company

Enters customer account information and file related forms into bank database.

Manages specialized services such as checking and savings accounts for customers.

Efficiently resolves account discrepancies to the satisfaction of bank customers.

Pitney Bowes Austin, TX May 2011- Aug. 2013

Information Processing Specialist

Efficiently processed mail for Dell Inc. to outside vendors as well as internal representatives.

Completed appropriate paperwork necessary for customer resolution.

Wal-Mart Supercenter Austin, TX Oct. 2010- April.2011

Customer Service Specialist

As a customer service representative, provided excellent customer satisfaction through duties

including: Cashier, Inventory control specialist and online order processing.

2010 Census Bureau Georgetown, TX May. 2010- Jun. 2010

Accurately collected information for The State of Texas Census Bureau.

Macy’s at The Domain Austin, TX Jun. 2009- Oct. 2010

Sales Associate

Assisted customer with the product related questions including: Men’s, Women’s and Children’s wear.

Maintained and stocked merchandise efficiently while exceeding daily goals given including: Establishing 3 ‘Macy’s Star Reward” cards weekly and adaptable goals that varied daily.

Developed customer focus through communication skills to become an asset to Macy’s.

Capitol Area Rural Transportation (C.A.R.T.S) Bastrop, TX Sept. 2008- May. 2009

Para Transit Driver

Provided transportation for passengers with special medical needs.

Responded to dispatcher instructions promptly and efficiently.

Maintained records of mileage, time and services to clients on service sheets.

H.E.B Bastrop, TX Jan. 2007- Sept. 2008

Beauty Advisor

Maintained stock arid testers for products that were advertised.

Provided excellent customer service through duties including: Cashier and Beauty product Advisor.

Maximized sales while exceeding weekly goals given by superiors.

LICENSES AND CERTIFICATIONS

C.P.R Certified American Health & Safety Institute 2008

Basic First Aid American Health & Safety Institute 2008

OSHA Training Certification Everest Institute 2008

HIPAA Training Certification Everest Institute 2008

EDUCATION

Everest Institute Austin, TX Oct. 2007- May 2008

Medical Administrative Assistant Diploma

Honors Graduate (4.0 G.P.A)

Bastrop High School Bastrop, TX May 2006 Graduate

Honors Role: 2000-2006 G.P.A exceeded 3.0

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