Customer Service Manager
Resume:
T-MOBILE AUTHORIZED DEALER 06-01-2011 10-30-2012
Associates in Business (In progress)
MANAL AHMED SIDDIQUI
E-mail § *********@*****.***
Phone § 832-***-****
Address § 12722 High Cotton Ln, Houston Texas 77072 OBJECTIVE
TO ACQUIRE A CHALLENGING POSITION IN A REPUTED ORGANIZATION, WHERE I CAN USE AND AUGMENT MY SKILLS AND KNOWLEDGE IN ORDER TO FULFILL CORPORATE AND PERSONAL GOALS. WORK EXPERIENCE
SALES & SOFTWARE MANAGER
Analyzed the problems of the cell phone units before proceeding with the repairs. Interaction with people to resolve their issues with their software on the phones or laptops. Manage all kinds of sales in the store.
Upgrading of IOS in all kinds of cell phones.
Analyze of new IOS of Apple, Android and Blackberry. Customer service
Maintain Outbound and Inbound calls in a proper way. SALES MANAGER
Used to attend the meetings from T-Mobile for the new up-coming plans and cell phones. Developed new prospects and interacted with existing customers. Educated and engaged customers through product demonstrations. Handled phone inquiries from customers on billing issues. Generated sales from a retail store or kiosk location. Educated customers regarding the benefits of products and services. Perform daily opening and closing procedures
EDUCATION
HCCS (Houston Community College System)
Graduated from Premier College Karachi, PAKISTAN in 2010 major in Accounting. Currently taking Associates classes major in Accounting, Finance and Mathematics in HCCS (Houston Community College System) for my BBA . MANAL AHMED SIDDIQUI 1
BA (Business Analyst) 06-01-2012 09-01-2012
This is the last semester in HCCS, then will be move to UHD (University of Houston Downtown) for the completion of my BBA.
Online
UML (Unified Modeling Language), RUP, Microsoft Office 2010/2007/2003(Excel, Word, PowerPoint, Access, Outlook, Project,Visio), MS SharePoint, Microsoft SQL Server Management Studio (2005 & 2008), SSRS, Oracle(8i, 9i, 10g), Rational Suite (Requisite Pro,Requisite Web, Rational Rose), Learned closely with the project manager, coordinated work plans between him and client using MS Project. Involved in all project documentations, created documentation for training; Ensuring all-artifacts complied with corporate SDLC (Software Develop Life Cycle) policies/guidelines. Prepare and update Business Process Requirements (BPR) and Software System Requirements (SSR). Learned to design test plan and test cases for User Acceptance Testing (UAT). KEY SKILLS AND COMPETENCIES
Good and clear communication with customers.
Use a variety of marketing skills.
Initiative and pro-activeness.
I am professional, friendly, and courteous.
Task orientated.
Negotiation and Persuasion.
Pure Efficiency.
Work with excellent ethic.
Problem analysis - Problem solving.
Adaptability – Ability to work under pressure
Quick learner, trust worthy and hard worker.
KEY SPECIALTIES
Proficient and have an excellent command on the following list: MS Word
Excel
Power Point
Software downloading and troubleshooting for computers or laptops. REFERENCES
References available upon request.
MANAL AHMED SIDDIQUI 2
Contact this candidate