Project Manager Customer Service
Resume:
G. Allen LaPlant
Marlborough, MA **752
PROFESSIONAL SUMMARY
Highly qualified information technology management professional with expertise in business analysis, process engineering, applications support, cloud based implementations, infrastructure planning and data center management, project/program management, global IT restructuring and consolidation, capital planning and integration.
Extensive experience with product, hardware and applications implementations including IPAD mobile
Experienced hands-on decision maker with demonstrated success analyzing multifaceted issues and designing and implementing cost effective solutions.
TECHNICAL SKILLS:
Infrastructure and applications procurement, implementation and coordination - (monitoring, security, systems management, compliance, cloud mobile applications)
Enterprise infrastructure architecture
Consolidation road-mapping
Outstanding interpersonal skills, a strong team orientation, bottom-line focus and a thorough understanding and application of all functional areas of information technology support
Confidently interfaces with all levels and disciplines and adapts easily to diverse and demanding situations
Strong customer service level management and standards
Asset ownership, risk management
Cloud Hosted Systems
EDUCATION
New England School of Law, Boston, MA
Juris Doctor, Admitted to the Massachusetts Bar & Federal Bar
Hofstra University, Hempstead, NY
BBA Information Technology and Public Accounting
PROFESSIONAL EXPERIENCE Independent Contracting / Consulting Client Engagements for Disaster Recovery: State Street, Data General, Oxford Health, Massachusetts Bay Commuter Rail, First Marblehead Corporation, Harvard University Art Museums, Massachusetts Turnpike Authority.
Implemented numerous very sophisticated cloud application programs.
Project Manager planning, managing acquisitions, transitions / implementations of several information technology projects/activities.
Projects included;
o Massachusetts Bay Commuter Rail / Keoilis request for proposal and bid, MassDOT Board of Directors Board Book Mobile Project, procurement and implementation of cloud hosting of MBTA public facing web applications, federal audits, procurement and implementation of diversity reporting mobile cloud application for the MBTA Office of Diversity and Civil rights, implementation of applications separation of duties and risk assessment processes.
o Project Manager planning, managing transition and relocating of all information technology activities, museum security monitoring and staff for Harvard University Art Museums to interim facilities. Doing three year IT planning for all IT costs including facilities, network, hardware, people, hardware and infrastructure.
o Project Manager planned, and managed the transition and merging of all information technology activities of the Central Artery Tunnel Project into the Massachusetts Turnpike Authority. Significantly reduced costs, support staff and infrastructure cost through consolidation and elimination of networks, software platforms, applications and hardware configurations.
o Project Manager planning and managing the creation of new applications staging and test environments for First Marblehead Corporation in Boston. Manage technical and functional planning, implementation and on-going support of existing hardware integration as well as new computer hardware. This includes operating system software and new product technology expansion and growth. Recently restructured and upgraded infrastructure technology to accommodate remote application and data refresh, data security and remote monitoring and environment management. Expanded integration of existing SDLC, operating environments, upgraded server and storage performance and improved pre-production performance test.
American Student Assistance 2004 – 2006 Information Services and Operations Director
Managed all technical planning and support of data center, desktop, network, servers, storage hardware, and disaster recovery and data security functions. Budgeted, negotiated, acquired, project managed all implementations and support of computer hardware, operating system /product software and new technology expansion and growth.
Restructured environment to newest robust technology levels and implemented a complete new high performance storage infrastructure. Initiated and implemented new innovative remote access capability, systems monitoring and data security programs.
Optimized operating environments through virtualization and storage performance and improved reliability without increasing direct labor support. Instituted three year project planning, risk assessment, capital acquisition planning, staff planning as well as performance trending. Significantly improved teamwork and raised overall customer service satisfaction levels Independent Contracting / Consulting 1999 – 2004
Planned, implemented and project managed computer technology consolidations for Cendant companies for both servers and storage infrastructure and reduced operating costs by $1.8 million per year.
Improved applications performance through upgrading database software, Unix, Windows, storage technology and optimizing resources. Consolidated and simplified operating environments, improved reliability and significantly reduced labor support infrastructure.
Managed Unix, client server, data Storage and Oracle disciplines, architecture planning, projects, and technical support services.
Planned, managed and upgraded technology for the Weber Group while at the same time completing infrastructure consolidation/integration for a corporate merger with Minneapolis based Shandwick International.
Directed all computer and storage related infrastructure, projects, procurements, contracting and technical support services for this number one rated and internationally known public relations firm servicing exclusively high technology companies.
Managed hardware and software for Unix, Windows 2000, NT services, E-mail, desktops, network, Voice and integrated web-based solutions.
Key manager and significant part of successful senior management team recruited to rehabilitate Oxford Health Plans and outsource IT systems for an ailing HMO company. Company was in financial jeopardy, had medical claims backlog of over 4 million claims and was under investigation by the SEC and New York, New Jersey and Connecticut Departments of Insurance.Technology upgrades resulted in a reduction of claims backlog from 4 million to a normal 3-day backlog of less than 250,000.
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