Customer Service High School
Resume:
Satarah Hackney
Atlanta, Georgia 30331
Cell: 770-***-****
**********@*****.***
SKILLS:
Skilled at learning new concepts quickly while working well under pressure
Possesses exceptional organizational, interpersonal, and time management skills to provide excellent customer service.
Adapts to learning new concepts quickly while working well under pressure and independently.
Proficient in Microsoft Suites, Microsoft Explorer, Microsoft Outlook, Microsoft Word, Excel, Access, Microsoft
Office, PowerPoint, and Social Media Networks.
Very articulate and has great communication skills
Types 50 WPM
EXPERIENCE:
Intake Specialist/EFR August 2013-September 2014
Sertec Corporations Atlanta, GA
Received inbound calls to open first reports for General Liability, Property damage, Worker’s Compensation, Auto,
Absence reporting, FMLA, and Short Term Disability claims.
Entered new emailed and faxed claims(EFR)
Initiated escalation process for catastrophic claims needing immediate contact.
Used basic medical coding for injury losses.
Pharmacy Tech/Cashier November 2011-February2012
Target Lithonia, GA
Transferred medication to the appropriate vials while verifying that information for the prescriptions was complete and
accurate.
Maintained proper storage and security conditions for drugs.
Received and stored incoming supplies and verified quantities against invoices.
Informed supervisors of stock needs and shortages.
Received written prescription or refill requests.
Provided excellent customer service while handling customer requests and completing transactions.
Balanced till at the end of the night
Operated cash register and maintained cash till
Skilled in making transactions with cash, credit/debit, and checks.
Pharmacy Tech/Cashier August 2009-September 2011
Publix Fairburn, GA
Transferred medication to the appropriate vials while verifying that information for the prescriptions was complete and
accurate.
Maintained proper storage and security conditions for drugs.
Received and stored incoming supplies and verified quantities against invoices.
Informed supervisors of stock needs and shortages.
Received written prescription or refill requests.
Provided excellent customer service while handling customer requests and completing transactions
Balanced till at the end of the night
Operated cash register and maintained cash till
Skilled in making transactions with cash, credit/debit, and checks.
Server June 2008-July 2009
Johnny Carinos East Point, GA
Provided guest with their orders within a timely manner
Investigated and resolved complaints concerning food quality and service.
Provided excellent customer service
Work Study/Administrative Assistant August 2008- December 2008
Georgia State University Registrar Office Atlanta, GA
Faxed and photocopied requests.
Managed incoming mail and distributed to the correct place or person.
Routed calls and answered questions regarding inquiries and schedules.
Organized and input student information into spreadsheets and using Banner.
Used Microsoft Outlook to communicate and respond to emails.
Scheduled meeting and appointments
Office Aide/Receptionist August 2006-May 2007
Westlake High School Atlanta, GA
Greeted, assisted, and directed guests, workers, and visitors to the appropriate staff member and area.
Received, directed and relayed telephone messages.
Faxed and photocopied requests.
Organized and maintained files and records.
Scheduled meetings and appointments.
EDUCATION:
Psychology August 2007- December 2011
Georgia State University Atlanta, GA
College Prep Diploma August 2004-May 2007
Westlake High School Atlanta, GA
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