Customer Service Front Desk

Amy Trevino

On time and always wanting to learn something new.

Port Lavaca, TX

*****.****@*****.*** - 361-***-****

To apply my promptness and accuracy skills that enable me to perform great customer service and to assist in clerical office duties as well.

WORK EXPERIENCE

Front Desk Receptionist

Victoria Insurance Group - Victoria, TX - July 2014 to December 2014 Responsibilities

Maintained the front desk by answering all incoming calls and Greeting customers. My duties were to transfer calls, take messages, answer emails, process payments and answer any billing questions/ concerns customers may have.

Monthly I would assist the agents

Farmers Insurance - May 2007 to 2011

Managing all email questions, incoming/ outgoing calls, leads, filling and book keeping as well as quoting and issuing binders. On a daily basis I would contact prospects to obtain their business and handle all of the client's issues. Monthly I would assist the agents in any new projects that would be on the agenda. Appointment setter / Data entry

Centralized Showings Services - August 2003 to 2007 I would take incoming calls for realtors and set up appointments for them to show their buyers listings in several different states of the U.S. After the appointments were set it was my responsibility to call the sellers to inform them of the appointment. Also, I would work in the information fax center, where I would process several new listing on the market and input special information or instructions about the home. Clerk/ Data entry

Advanced Medical Systems - September 2002 to 2003

At this company I would maintain the front desk and all incoming calls for medical patients/ doctors and transfer the calls to their correct account manager. It was my responsibility to issue out all new billing statements and also input all new medical information. Periodically my other duties would consist of filling and ordering office supplies.

EDUCATION

Lone Star College

ADDITIONAL INFORMATION

Professional Skills:

• Ten years of Friendly Customer service

• Handling high volume of incoming as well as outgoing calls

• Create new ideas to market the company, to produce more business

• Wide range of computer knowledge

• Responsible of depositing money for company

• Responsible of finical book keeping

• Office Assistant / Office manager

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