Customer Service Manager
Resume:
Matthew Jack
Byron, NY *****
***********@*****.***
March 24, 2015
Dear Hiring Manager,
I'm applying for a position at your company. Based on the posted description, I'm confident that I am fully qualified for the position and will be a strong addition to your team. I would appreciate a job interview at your earliest convenience. Please find my resume attached.
I can be reached at the number above or at my email address. Sincerely,
Matthew Jack
Matthew Jack
January 2010 - Present
March 2008 - August 2014
August 2005 - May 2009
Matthew Jack
7601 Coward Rd Byron, NY 14422
585-***-**** • ***********@*****.***
Claims Representative
● Experienced professional seeking to fill a position as a Claims Representative. Key Qualifications
● •Expansive knowledge of handling New York State claims.
● •Communication expert with all levels involved in claims handling.
● •Exceptional Customer Service skills.
● •Proficient is all Microsoft programs
● •Able to adapt to multiple system changes
Work Experience
Claims Representative
ESIS at ACE Group
● • Workers' Compensation Adjusters License
● • Served as team lead on customer service team.
● • Motor Vehicle No-Fault & Workers Compensation independent adjuster license.
● • Investigate, evaluate and settle claims, applying technical knowledge and human relations skills to effect fair and prompt disposal of cases and to contribute to a reduced loss ratio.
● • Adjust reserves or provide reserve recommendations to ensure that reserve activities are consistent with corporate policies
● • Resolve complex, severe exposure claims, using high service oriented file handling.
● • Verify and analyze data used in settling claims to ensure that claims are valid and that settlements are made according to company practices and procedures.
● • Enter claim payments, reserves and new claims on computer system, inputting concise yet sufficient file documentation.
● • Confer with legal counsel on claims requiring litigation.
● • Contact or interview claimants, doctors, medical specialists, or employers to get additional information. Owner
MonkeyShine Records
● • Confer with clients to develop strategies for their careers, and to explain actions taken on their behalf
● • Negotiate with managers, promoters, union officials, and other persons regarding clients' contractual rights and obligations.
● • Keep informed of industry trends and deals.
● • Manage business and financial affairs for clients, such as arranging travel and lodging, selling tickets, and directing marketing and advertising activities.
● • Conduct auditions or interviews in order to evaluate potential clients.
● • Arrange meetings concerning issues involving their clients. Education
BS In Business Management
Canisius College
● • Worked on a project called MYLINKFACE connecting and teaching children from overseas to speak English References
Available upon request.
Contact this candidate