Help Desk

Sean Kim

*** ******** ******* #****, *******, GA 30024

Phone: 229-***-****

Email: *********@*******.***

OBJECTIVES

To obtain a position in a professional environment to continuously learn and maximize use of my knowledge, experience and qualifications.

EXPERIENCE

Freelance IT specialist (June 2015 – Current)

Self-employed – Suwanee, Georgia

-Stage, install and maintain server hardware.

-Install and configure Cisco network switches and configure ports as needed.

-Build servers and storage systems from components and ship them to customers.

-Provide technical support to customers via phone, email and remote tools. Troubleshoot hardware and software issues

Solutions Architect (February 2014 – May 2015)

Vista Video Storage & Server Technologies, Inc. – Alpharetta, Georgia

-Provide technical support to customers via phone, email and remote tools. Troubleshoot hardware and software issues and provide any replacement parts as needed.

-Design and propose server/storage systems for video surveillance systems to customers.

-Build servers and storage systems from components and ship them to customers.

-Order and purchase parts necessary to fulfill orders from local and online vendors.

-Maintain accurate inventory of components and servers. Organize and file records of purchase orders and all associated paperwork.

Network Technician (June 2010 – January 2014)

Phoebe Putney Memorial Hospital – Albany, Georgia

-VMWare vSphere 4.1 trained. Maintain and support over 600 virtual servers and desktops. In-depth knowledge from installing ESX hypervisor to creating virtual machines and installing the guest OS. Use View Manager to manage VDI pools.

-Configure and support thinOS on Wyse thin clients.

-HP XP 20000 SAN and Dell iSCSI administrator.

-Implement and use SMS/SCCM 2007 to deploy software and OS over the network.

-Exchange 2010 administration.

-Stage, install and maintain server hardware.

-Install and configure Cisco network switches and configure ports as needed.

-Manage Sophos end points, web filter, email filter and encryption.

-Activate and configure asset tracking RFID tags in Aeroscout Mobileview. Run various reports based on location and temperature history.

Project Coordinator (August 2007 – June 2010)

Phoebe Putney Memorial Hospital – Albany, Georgia

-Evaluate, order, and deploy end user devices for various projects. Project successfully completed – Horizon Emergency Care (HEC), Horizon Admin Rx (HAR), Horizon Surgical Manager (HSM), Horizon Ambulatory Care (HAC) and other applications used throughout the hospital. Currently working on Horizon Expert Documentation (HED) for hospital wide rollout in late 2010. The end user devices include: PCs, wall mounted arms, pull down stations and mobile carts.

-Evaluate and coordinate the installation of data drops and power receptacles for network devices such as PCs and printers.

-Working knowledge of Active Directory.

-Maintain good working relationships with various vendors.

-Provide thorough installation and troubleshooting documentation for all applications. Maintain and update documentation as needed.

-Provide software and hardware technical support for upgrades of all applications – basic testing for compatibility and also responsible for upgrading application on PCs.

-Basic knowledge of creating MSI packages using Flexnet Adminstudio to be used for deployment over the network via SMS and also to provide an easier and more efficient method of installation for the PC Techs.

-Organize department relocations. Successfully moved the Cancer Center to Medical Tower II and also Hospice.

-Arrange the installation of PCs and network equipment for department renovations and new clinics.

-Train PC Technicians on new installation of hardware and software.

-Provide second level support for PC Technicians.

-Image, configure and deploy PCs. Create new images as needed.

-Good knowledge of service desk express.

-Maintain and troubleshoot PC hardware and software issues.

-Provide backup for the Inventory Coordinator. Able to get quotes, order through Horizon Supply Source and track orders. Also, good working knowledge of the inventory component of service desk express.

-

Help Desk Analyst I (March 2007 – August 2007)

Phoebe Putney Memorial Hospital – Albany, Georgia

-Provide customer support for all users at the hospital.

-Troubleshoot and solve various hardware and software related problems via telephone and/or in person.

-Basic knowledge of Active Directory – reset user passwords, move objects in different organizational units.

-Monitor systems such as: McKesson STAR journaling (Patient Care & Financials), printer queues and all network servers in both data centers.

-Troubleshoot and fix handhelds for AdminRX.

-Troubleshoot and fix printers in the hospital – replace if necessary.

-Train new personnel for all shifts.

-Create detailed documentation and instructions for all shift duties.

-Daily and weekly tape backups of Tivoli, Deroyal and Trendstar.

-Download and print various reports for departments in hospital.

Manager, Administration & Communications (January 2004 – September 2004)

Pixoneer Geomatics – Falls Church, Virginia

-Responsible for maintaining all office PCs.

-Manage domestic and international distributor and reseller network.

-Manage all sales orders.

-Provide technical support for PG-STEAMER (Satellite Image processing software).

-Managed company finances through QuickBooks.

-Managed company budget.

-Arrange travel, meetings, and appointments.

-Write minutes for meetings.

-Order office supplies.

-Deal with correspondence and write reports.

-Keep personnel records.

Operation Manager (January 2003 – September 2003)

Creation of Space – Great Falls, Virginia

-Troubleshoot and maintain all company computers.

-Primary contact for customers, vendors and contractors.

-Managed supplies (work site and office)

-Managed office operations – administer all correspondences for customers, vendors and contractors, and provide customer service.

-Handle any problems that may arise from the work site and office.

-Maintain and improve spreadsheets and databases.

-Train office personnel.

-Translate for customers.

-Oversee special projects.

-Liaison for the different counties in Northern Virginia (Fairfax, Faquier and Price William) to obtain permits and inspections for remodeling and construction.

Assistant Instructor (October 1999 – May 2002)

US Taekwondo – Bellingham, Washington

-Maintain office computers.

-Set up basic LAN for PCs to be able to share drives and printers.

-Teach both adults and children martial arts.

-Train assistant instructors.

Computer Lab Technician (1997 – 1999)

Virginia Tech Computing Center – Blacksburg, Virginia

-Provide PC support to students via phone or walk-in.

-Maintain and monitor all lab computers.

-Instruct users on how to navigate through Mac OS and Windows 98/NT.

-Diagnose all software problems via telephone.

-Maintain print server.

-Train newly hired Lab Technicians.

EDUCATION

-Associate in Arts degree in Business (August 2006) – Pensacola Junior College, Pensacola, FL

-Graduated Cum Laude

-Member of Alpha Beta Gamma

-High School Diploma (June 1995) - York High School, Yorktown, VA

CERTIFICATIONS

-VMware VCP 4 Certified

-CompTIA Network+ Certified (2009 Objectives)

-CompTIA A+ Certified (2006 Objectives – IT Technician)

SKILLS AND EXPERTISE

Areas of expertise and technical knowledge include:

- VMware vSphere and View Manager

- Deploy and manage thin clients

- Fibre channel SAN and iSCSI

- Microsoft Exchange

- Microsoft network administration

- Network and PC management, monitoring and troubleshooting

- Hardware and software installation, implementation and update

- Windows scripting

- Able to adapt and learn very quickly.

- Self motivated and always eager to learn new things.

- Knowledge of active directory.

- Knowledge of Cisco switches and Xyplex term servers.

- Working knowledge of domain controllers and DHCP.

Hardware: HP, Dell, Cisco Routers/Switches, Wyse, Symbol, Aeroscout

Software: Microsoft, VMware, Sophos end point/web filter/email filter/encryption, Microsoft Office, Microsoft Exchange 2003/2007, Microsoft System Center Configuration Manager (SMS/SCCM) 2007, Microsoft Active Directory, Microsoft Sharepoint, Wyse thinOS, Checkpoint firewall, Mobileview, Tivoli, Proofpoint email filter, ONSSI Ocularis, Milestone Xprotect, Avigilon Control Center, Seafile cloud software.

Operating Systems: Windows Server 2012/2008/2003/2000, Windows 8/7/ Vista/ XP/2000/ME/98/95, DOS, Mac OSX

References available upon request

Contact this candidate