Customer Service Representative

Amanda Jackson

Customer Contact Rep - Entergy

Monroe, LA

****************@*****.*** - 318-***-****

To gain employment utilizing my extensive customer service skills, gaining further business experience WORK EXPERIENCE

Customer Contact Rep

Entergy - West Monroe, LA - April 2015 to Present

Assist customers with starting, stopping or transferring electrical utility services

• Adjust orders as needed to ensure connection of services

• Provided information regarding programs available to assist in managing monthly bills Supervisor/SPT

TruBridge - Monroe, LA - August 2012 to February 2014 Provide customers with several options available to help in paying medical bills

• Took supervisor and Hot/Irate calls regarding insurance payments and remaining balances

• Utilize hospital resources to provide assistance while staying within compliance guidelines

• Supervised a team of 8-10 agents to provide quality customer service while consistently meeting and exceeding established quotas

• Conduct testing required for new applicants to qualify for a position within the company

• Created new employee folders

• Work insurance reviews set up by agents for hospitals to make changes to or review guarantor balances and accounts

Communications Specialist/Offline Support CSR

CenturyLink - Monroe, LA - September 2011 to June 2012 Assist customers by troubleshooting issues with Prism TV service and Internet

• Answer customer inquiries regarding installation

• Connect customers with correct representatives to aid in billing and other issues

• Processed customer orders from 3rd party vendors for phone, internet and television services Central Station Operator I

Alarm Monitoring Services - Monroe, LA - February 2011 to September 2011 Handled all incoming alarms and dispatched when necessary

• Assisted technicians with alarm installation by checking signals and placing accounts on test

• Ensured all systems were working properly by dispatching technicians when service was requested Customer Care Professional I

JP Morgan Chase - Monroe, LA - March 2009 to February 2010 Promptly answered customer inquiries utilizing the correct account procedures and compliance guidelines

• Utilized knowledge of the IVR and Chase.com to identify opportunities for customer self-help When appropriate guided the customer through the IVR to complete their transactions

• Utilized published procedures to provide accurate, prompt and thorough answers to customer inquiries

• Employed soft skills to display understanding and empathy to customers concerned about wait times.

• Assisted in the training of new customer service representatives and associates

• Consistently met established productivity and quality standards to exceed expectations ratings Customer Service Representative

Accent Marketing, Inc. - Monroe, LA - January 2008 to August 2008 Worked with new customers in the development and management of new accounts

• Provided assistance for various service related questions

• Answered multiple phone lines during very high call volume

• Provided consistently high quality customer service to achieve goals and targeted performance levels. Receptionist

Sapa Extrusions - Delhi, LA - August 2004 to August 2007 Switchboard operator, greeting customers and potential employees

• Distributed all mail and faxes; Prepared and mailed off all outgoing mail

• Ordered and replaced office supplies; Assigned lockers and hard hats to new employees EDUCATION

Associate's in Microcomputer Applications

Miller-Motte College - Wilmington, NC

2015 to 2016

Information Processing

Career Technical College - Monroe, LA

2014 to 2015

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