Microsoft Office Manager

Vincent M. Gagliardi

*** *. **** ***** **. Gilbert AZ 85233

Phone 480-***-**** *******.*.*********@*****.***

SUMMARY

Collaborative Business Analyst helping organizations to succeed in formulating technology solution strategies to meet their business needs while performing thorough analysis of their systems, processes, enterprise, and cost-benefit.

QUALIFICATIONS/SKILLS

Wide experience with requirements analysis and documentation

Strong experience with process analysis and modeling

Hands-on systems testing including test plan, test cases and issue tracking

Skilled at collaborating with diverse stakeholders from business and technical departments as well as vendors and partner

Effective technical analysis and problem solving

Experience performing business analysis tasks in Agile teams

Experience in managing and grooming a backlog in scrum

Strong communication, interpersonal, intuitive and leadership skills

Strong experience with project management, end-user training, client relations, application support

Proficient use of Microsoft Office, including Visio, Excel, PowerPoint, iGrafix

Advanced knowledge of all versions of Windows, Microsoft Exchange 2003, Microsoft System Center Configuration Manager 2008, VMware vSphere, Mac OS 9.X-10.10, Filemaker Pro, Filemaker Server, CentOS, Symantec Backup Exec, Sun DSEE, and Sage Saleslogix.

Experience with LAN/WAN administration, server configuration, hardware/software installation

Web developments skills for HTML5, JavaScript, Angular.js, github

EXPERIENCE

July 1996 - Present Gagliardi Properties, Inc., Palo Cedro, CA

Property Manager/Business Analyst

Defined and documented architecture and design for website and managed its development

Analyzed and recommended network infrastructure.

Industry analysis and research for opportunities in the property management and development sector

Managed design of company website and network infrastructure projects

Met with end users for testing of functionality of management software

Managed relationships with contractors and vendors and oversaw construction of remodeling projects end-to-end

June 2007 - May 2011 Computers in Ministry, Aurora, CO/Tempe, AZ

Technical Business Analyst/Administrator,

Oversaw migration from a physical server network to VMware vSphere/ESXi based virtual network

Elicited, documented and communicated requirements, ensured for the implementation of a Directory Synchronization Server between Active Directory and Openldap and ensured solution was implemented per requirements. Developed test plan to verify all synchronization components were working correctly. Ensured solution fell within the company’s security requirements.

Managed network monitoring and inventory operations with Microsoft Configuration Manager 2007 and Spiceworks.

Installed and configured 3Com Enterprise Wireless switch and Access Point with 802.1x authentication and RADIUS

Managed and maintained HP and Dell SANs

Managed and coordinated implementations of Saleslogix CRM software throughout the client’s organization

July 2006 - June 2007 MIO Frontiers, Tempe, AZ

IT Technical Support-Server Admin,

Migrated from Linux based mail server to MS Exchange Server 2003.

Established Hard Drive, Tape, and Offsite Backup Systems with Backup Exec Developed test plan for ensuring backup accuracy and completeness according to company requirements.

Recovered several Domain Controllers from crashes.

Assisted users with technical problems regarding file access, application issues, connectivity problems

July 2004-July 2005 Mercy Ships Sierra Leone, Freetown, Sierra Leone/Garden Grove, TX

IT Director/Finance Officer,

Interfaced local Mail server to corporate headquarters

Re-Built several networks from ground up. (Windows 2000, XP, Linux) established 3 subnets for each department in the organization.

Managed all financial officers and created processes for internal operations

Established financial and cash handling procedures, with built in accountability

Rebuilt company General Ledger to match corporate structure

Developed backup and testing plans for company data and disaster recovery.

Trained end users on how to increase productivity when using Microsoft Office products.

Researched financial and productivity improvements by implementing a wireless broadband system

March 1996-July 2004 Connect Computer Service, San Jose, CA

Independent Consultant,

Installed both wireless 802.11a/b and CAT 5 wired networks

Built several networks from ground up. (Windows NT, 2000, Novell)

Established remote management of servers, workstations, and user security

Maintained and configured Cisco and Netgear routers for Internet access and security

Installed and maintained Microsoft Small Business Server 4.5. Configured all components for communications

EDUCATION

May, 2014 Arizona State University, Masters of Science in Information Management

Aug, 2012 Mesa Community College, Computer Programming Training

Feb, 2003 Quickstart Intelligence, MCSE Training

May, 1993 University of Southern California, B.S. Business Administration

PROFESSIONAL GROUPS

IIBA, PMI, ISACA

CERTIFICATIONS

CVE 5.0 Certified Virtualization Expert VMware vSphere 5 - Global Training Solutions

MCP Microsoft Windows 2000 Server, Professional, Windows XP

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