RESUME

Suylen Septien

**** ** ***** ****, ***** Lakes, FL 33018

Cell: 786-***-**** – acrcyn@r.postjobfree.com

Career Overview

Accurate, assertive and adaptable professional who can effectively multi-task in challenging situations. Energetic, motivated and client-focused. Skilled at meeting critical deadlines.

Summary of Skills

English/Spanish fluency

Microsoft Office and Outlook proficiency

Tour desk training

Travel agency experience

Coordination skills

Proper phone etiquette

Cash handling

Background in catering

Sales experience

Data entry

Professional Experience

Cubanacan Travel Agency – Varadero, Cuba

Programmer, supervisor and controller of tourist operations (October 2012 to January 2015)

Managed and processed migratory documentation of foreign staff.

Served as central point of contact for all inside vendors.

Maintained an up-to-date department organizational chart.

Maintained electronic and paper files.

Dispersed incoming mail to correct recipients throughout the office.

Facilitated working relationships with co-tenants and building management.

Organized files, updated spreadsheets, emailed reports and scanned documents.

Created weekly and monthly reports.

Properly routed agreements, contracts and invoices through the signature process.

Responded to telephone and in-person requests for information.

Tourist Operations Coordinator (February 2012 to September 2012)

Received all sales information by phone and printed vouchers from inside vendors.

Entered all data onto professional management software.

Made arrangements with third parties to satisfy client needs.

Processed meticulously and printed Work Orders and related documentation for next day operations.

Sales Agent (October 2009 to January 2012)

Assisted clients by phone and in person.

Advertised and sold tourist packages to clients.

Filled out vouchers and collected payments in cash and credit cards.

Reported sales and returns to the Coordination Department.

Filled out daily sales and returns liquidation report.

Delivered daily sales payments in cash.

Playa Caleta Hotel – Varadero, Cuba

Hotel Restaurant Waitress (December 2007 to July 2008)

Greeted and guided guests through the dining rooms and provided assistance in a timely, friendly manner.

Assisted guests with making menu choices in an informative and helpful fashion.

Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.

Appropriately suggested additional items to customers to increase restaurant sales.

Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.

Promptly served all food courses and beverages to guests.

Regularly checked on guests to ensure satisfaction with each food course and beverages.

Maintained a professional tone of voice and words at all times, including during peak rush hours.

Consistently adhered to quality expectations and standards.

Managed closing duties, including restocking items.

Education and Training

Hospitality and Services: Bachelor in Tourism, 2009

Camilo Cienfuegos University – Matanzas, Cuba

Main subjects received: Financial Accounting, Strategic Management, Human Resources Management, Touristic Marketing, Quality Management.

Work training, Iberostar Bella Costa Hotel, May to June 2005.

Work training, Cubatur Travel Agency, May to July 2006.

Work training, Meliá Varadero Hotel, May to July 2007.

Work training, Playa Caleta Hotel, December 2007 to July 2008.

Diploma work, Belive Las Morlas Hotel, February to June 2009.

Post Graduated Education

Basic Diploma Management of Tourism Businesses, 2011

Hotel and Tourism School – Varadero, Matanzas, Cuba

ABC Seller, 2010

Cubanacan Travel Agency – Varadero, Matanzas, Cuba

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