Service Microsoft Office
Resume:
Elizabeth Diaz-Garcia
**** ******* ****** #*-*, Bronx, NY 10465
*************@*****.***
Summary: Human Services Specialist with experience in social services, youth development, case management, mediation, community outreach and conflict resolution. Working with autism youth and families
Skills: Fluent in Spanish, Microsoft Office Access, Word, WordPerfect, Excel, Typing speed 45 WPM
Education: TCI College of Technology (7/2011- 4/2013) New York, NY
Associate’s Degree of Applied Science in Human Services
Experience: Tender Care Human Service (9/2013 – Present) Jamaica, NY
Community Habilitation Worker
Develop disciplinary plans of action.
Create lesson plans for educational activities.
Assist individual with daily activities.
Aide individual with personal hygiene.
Queens New York City Clean-Up (2/2011 – 9/30/11) Long Island City, NY
Service Engagement, Coordinator/Crew Supervisor
Worked with staff to create project plans, provided referrals to cleanup participants.
Supervised crew, motivated defendants to do a good job and complete their mandated community service hours.
Identified social service providers that would be appropriate for making service referrals and/or would be willing to facilitate workshops and orientation sessions at the LIC office of Cleanup.
Interviewed clients at the conclusion of their mandate session to asses them for services.
Inventory and maintained supplies, completed progress reports.
Harlem Community Justices Center (5/2006 – 2/2011) New York, NY
Intake Specialist Mediation
Conducted intake, screening and scheduling of mediation cases, entered client’s information in database. Able to multi-task and prioritize without direct supervision. Enjoy working with a diverse group of people.
Made phone calls to mediators and when needed call for translator.
Set up room for mediation, have/help client with paper work which is needed in order for mediation to go forward.
Youth Court Coordinator/Program Associate
Supervised and managed youth participants and adult volunteers.
Recruited youth court members and ensured a full hearing calendar providing intake for respondents and families.
Coordinated, monitored and tracked sanction quality and compliance with respondents and service providers.
Reported outcome and sanction compliance for each case to referral sources.
Served as a liaison with partners including local schools, police precincts, community members, social service agencies. Generated and sustained community support for the youth court including making public presentations.
Housing Resource Center/Help Center Coordinator
Ensured that help center clients were screened and assessed and in-take forms were recorded in the Justice Center database.
Collaborated with the Pro Se attorney on Orders to Show Cause Provided case management for high-risk and vulnerable Housing Court clients.
Conducted community outreach for Housing Court seminars.
Answered a multi-line phone and provided information to clients. Supervised assigned volunteers/interns. Completed reports in a timely and accurate manner.
Relevant Training: Big Brother Big Sister of NYC: Understanding Youth Development Stages(Certificate), The American Probation & Parole Association & National Youth Court: Implementing & Enhancing Youth Court Program(Certificate), James Satterwhite Academy Department of Community Education: Mandated Reporter(Certificate).
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