Administrative Assistant

Cynthia Toussant

Administrative Assistant/Receptionist

Houston, TX

************@*****.*** - 281-***-****

Experience in administrative and secretarial positions. Proficient in Microsoft Excel and Microsoft Word and a variety of other computer programs. Adaptable, dependable and strong organizational skills. Able to multi- task in a variety of settings.

Authorized to work in the US for any employer

WORK EXPERIENCE

Administrative Assistant/Receptionist

Sharma & Associates - April 2014 to August 2015

Welcomes guests and clients by greeting them in person or on the telephone; answering or directing inquiries. Generates revenues by documenting and inputting attorney billable time and reimbursable expenses; preparing invoices; tracking payments.

Conserves attorneys time by reading, researching, reviewing, verifying, and routing correspondence, reports and legal documents; drafting letters and documents; collecting and analyzing information; initiating telecommunications; organizing client conferences, and attorney meetings; scheduling couriers, court reporters, expert witnesses, and other special functions; coordinating preparation of charts, graphs, and other courtroom visuals; preparing expense reports.

Maintains attorney calendar by planning and scheduling conferences, teleconferences, dispositions, and travel; recording and monitoring court appearance dates, pleadings, and filing requirements; monitoring evidence-gathering; anticipating changes in litigation or transaction preparation requirements. Maintains office supplies by checking stocks; placing and expediting orders; evaluating new products. Ensures operation of equipment by completing preventive maintenance requirements; calling for repairs. Legal Secretary Skills and Qualifications:

Documentation Skills, Meeting Planning, Supply Management, Telephone Skills, Office Experience - General, PC Proficiency, Verbal Communication, Dependability, Professionalism Administrative Assistant / Receptionist

Aliseda & Associates - March 2012 to January 2014

Welcomes guests and clients by greeting them in person or on the telephone; answering or directing inquiries.

• Maintains office supplies by checking stocks; placing and expediting orders; evaluating new products.

• Ensures operation of equipment by completing preventive maintenance requirements; calling for repairs.

• Operate switchboard or multi-line phone system, screen and direct calls to the appropriate individual. Sort and distribute incoming mailings, deliveries, faxes and other communications, as well as facilitate the dispersal of outgoing communication.

• Setup and coordinate meetings and conferences.

• Compiling, verifying and categorizing data

• Duties also include scheduling appointments, receiving and making telephone calls, drafting and typing office memos

• Administrative duties

Administrative Assistant

Impact Floors - June 2009 to November 2011

Provide personal administrative support to the operations manager. Duties include general clerical, receptionist and project based work.

* Setup and coordinate meetings and conferences.

* Meet and greet clients and visitors.

* Perform general clerical duties to include but not limited to: photocopying, faxing, mailing, and filing.

* Maintain hard copy and electronic filing system.

* Sign for UPS/Fed Ex/Airborne packages.

* Arrange meetings, prepare agendas

* Relieve manager of routine office details

* Maintain confidential & administrative files

Payoff Clerk

Auto Refinance Source - Houston, TX - April 2003 to August 2008 Under the direction of the Loan Operations Supervisor, supported all Lending personnel .Assisted customers with: billing inquiries, balance inquiries, current loan status, loan payments, history, and extensions.

. Provide prompt, courteous and excellent service to internal and external customers at all times. This includes an obligation to actively cooperate and interact with other departments and facilities to advance the overall interests of the company.

. Operate a multi-line phone system. Answer inquiries regarding balances, payoffs, payment histories, etc, on the commercial, installment loans.Take messages as necessary using e-mail or other message taking system. Credit Industry Assistant I

CSC Credit Services - Houston, TX - March 2001 to March 2003 Recognize improper and incomplete data related to credit file and make adjustments in compliance with State and Federal laws and procedures. Correct or record omissions, errors and inconsistencies discovered.

* Operate keyboard controlled data entry device to transcribe data from source documents into form suitable for computer processing. Enter updated credit data directly into computerized system.

* Exercise sound judgment, in advising management promptly of situations that arose that may have the potential for legal action.

* Maintain logs, records and reports as required.

* Participate in a Continuous Improvement Plan.

* Strongly adhere to company policies and procedures.

* Adhere to applicable fair credit reporting and other related applicable laws and regulations. Billing Clerk

Allstate Insurance Co - Houston, TX - October 2000 to March 2001 Accurate knowledge of relevant billing rules, policies, and regulations and standards affecting bills.

* Understanding of and compliance with departmental policies, procedure, objectives, quality assurance and billing guidelines.

* Processed third party billings either manually or by computer for services such as inpatient, outpatient, occupational health, physician, contract, CMH, and series as efficiently as possible to ensure revenue flow. Reviewed Medicare, Medicaid, Blue Cross, Worker's Comp., commercial, group, physician, and other rejections.

* Prepared billing statements promptly and accurately mailed billing statements

* Prepared and mailed overdue account letters

* Telephone customers with accounts overdue

Customer Service Representative

Corporate Express - Houston, TX - June 2000 to October 2000 Assisted consumers in disputes and problem solving.

* Assured that customers received merchandise in a timely manner. Audit Clerk

Time Warner Communications - Houston, TX - February 1999 to May 2000 Processed claims on illegal cable hook-ups.

* General office duties such as typing, filing, data entry and customer service.

* Exercised sound judgment, in advising management promptly of situations that arose that may have the potential for legal action.

* Printed out reports, correspondence, and other printed data using computer system. Parts Clerk

Ryder MLS - Houston, TX - August 1997 to January 1999 Maintained logs, reports, and records as required.

* Ordered parts for buses, kept inventory, filed and performed other clerical duties. Hayes Information Mgmt - Houston, TX - October 1994 to December 1996 Seismic Coder

* Entered information from various oil companies such as well logs, maps, and seismic sections. EDUCATION

Sam Houston High School - Houston, TX

1984

ADDITIONAL INFORMATION

Skills

* Conscientious, accurate, cooperative and team player.

* Literate in MS Word and Excel.

* Excellent knowledge in credit related software using dual monitors.

* General office skills including PC and filing.

Qualifications

• Skills/Qualifications: Documentation Skills, Meeting Planning, Supply Management, Telephone Skills, Office Experience - General, PC Proficiency, Verbal Communication, Internal Communications, Dependability, Professionalism, Client Relationships

I am legally eligible to work in the United States.

• Bilingual ( Spanish )

Interpersonal

Good interpersonal skills to maintain effective rapport with staff members Effective verbal skills to communicate with staff

Team player

Able to adapt to office policy improvements (office is constantly striving for improved customer care/service)

Conflict resolution experience

Customer service relations experience

Quick response/accurate data entry

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