Customer Service Sales

TIM PETERSON

N**** Soupbone Road 715-***-****

Black River Falls, Wisconsin 54615 ********@*****.***

PROFESSIONAL PROFILE

Skilled in negotiation, coupled with great customer service and communication skills.

Highly motivated, detail-oriented, dependable, and hard working.

EMPLOYMENT HISTORY

DCM Tech January 1, 2013-Present Technical Specialist-Regional Manager of Southeast Territory

Represent DCM Tech in all customer contracts, and in a professional manner at trade shows.

Sell DCM products (Industrial and Automotive Grinders-$15,000-$115,000)

Provide training and machine set-up at customer’s site.

Help with trouble shooting at customer’s site and also remotely from office machines.

Advise customers of best products for their needs.

Duncan Co. June 2011-May 2012

Territory Sales Manager for Western Wisconsin

Providing high quality machine tools and industrial supplies to local job shops and various manufacturers.

Experience with selling cutting tools.

Have worked with supplier representatives to develop solutions for customers regarding their tooling and fixtures.

Wingfoot April 2010- June 2011

Commercial Sales Representative

Managed customer accounts.

Actively sought new accounts and represented the company to potential customers.

Developed and maintained a thorough knowledge of products and services to provide accurate information to customers.

Sold company-supported products and services.

Met established sales and gross profit goals.

Evaluated customer needs and made recommendations utilizing the "marketing approach to selling."

Implemented marketing programs to solicit new clients through cold calls, organizations, and referrals.

Scheduled fleet service and coordinating appointments with the service department.

Assisted with a variety of duties within the assigned location such as attending to customers, maintaining inventory, moving and stacking tires, and other duties as required.

Northern Engraving Corporation September 1983-November 2008

Manager of Nameplate Tool Engineering Department 2 years

Lead a department of 7 employees, coordinated daily responsibilities, and prioritized jobs.

Developed tool production quotes for customers and estimated project production schedules.

Discussed feasibility of projects with customers, financial department, and production departments.

Provided direct and ongoing communication and support with external customers regarding tooling quotes and costs, feasibility of parts and labor, part design and specifications, and production approval.

Coordinated the feasibility of tooling production across the entire organization.

Continually achieved goals for tooling production, scheduling, and budgeting.

Distributed jobs in tool shops, supervised production, and ensured high customer satisfaction of products.

Provided excellent customer service by visiting customers, trouble shooting, and dedicated support.

Conducted business with over 20 internal and external customers in the tri-state area.

Nameplate, Automotive, and Appliance Tool Engineer 11 years

Achieved numerous above-average tooling jobs including one for $900,000, and multiple $100,000 quotes.

Contributed to business development and assisted in generating over $5 million in sales per year.

Assisted sales department with securing sales and discussing products with customers.

Effectively communicated with customers to ensure products meet their qualifications.

Coordinated tooling jobs with internal and external factories to promote efficiency.

Designed prototypes and representative production quote prices.

Nameplate Tooling Clerk 6 years

Received, processed, and organized tool orders and billing information.

Quoted tools and process orders through the tooling department.

Used several CAD programs to develop blueprints detailing tool and die build specifications.

Negotiated tool production quotes, completion dates, and ordered overtime production if needed.

Plant Expediter 1 year

Communicated with scheduling and production departments to prioritize production orders.

Monitored production to ensure schedules are met and customer satisfaction is upheld.

Union Laborer 5 years

Worked in several production departments including Shipping, Punch Press, Diamond Cut, and Assembly.

PROFESSIONAL DEVELOPMENT

Geometric Design and Tolerancing and Blue Print Reading

CAD programs including: AutoCAD, Pro/E, Catia, Mechanical Desktop, CADKEY, Unigraphics, Solid Works, and Spinfire

Microsoft Excel, Word, PowerPoint, and Outlook

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