Manager Service
Resume:
BROOK DEVLIN MERRITT
Wilmington, NC. 28412
************@*****.***
Tel: 505-***-****
PROFESSIONAL OBJECTIVE
To provide the highest quality products and services for all guests and/or members, strengthening current and future business relationships and creating opportunities for personal, professional, and financial growth.
EDUCATION
Le Cordon Bleu College of Culinary Arts 05/13 – 04/15
Associates Degree in Hospitality and Restaurant Management
Method Studio of London 04/97 – 05/98
Acting for Film / T.V.
Military Training 05/87 – 01/91
Fort Jackson, SC; Fort Sam Houston, TX; Fort Sill, OK
EMPLOYMENT HISTORY
Giorgio’s Italian Restaurant, Wilmington, NC. 03/15 - Current
FOH Manager/Bartender
Implementing / maintaining strict service and inventory standards and providing leadership and support for FOH staff
Ensuring the best quality service in conjunction with Giorgio’s policies and procedures
Encouraging professional development and ongoing training among the FOH staff and enforcing adherence to policy set forth by the owners
Cape Fear Country Club, Wilmington, NC 09/14 – 05/15
Trainer/Shift Leader/Server/Bartender
Providing exceptional service to club members and guests
Anticipating needs of guests and participating in a team-driven atmosphere
Maintaining the highest degree of knowledge of ingredients for menu items and utilizing suggestive selling techniques (including wine/food pairing) to increase sales and check averages
Completing all aspects of opening and closing duties
Training new service staff and current bar staff on the effectiveness of proper steps of service
Hospitality Staff, Charleston, SC 06/14 – 08/14
Bartender/Server
Taking direction from senior event staff and anticipating needs
Meeting and exceeding the needs of clients at all events (Private and Corporate)
Practicing responsible alcohol service and attention to detail
Ports of Call Bistro, Southport, NC 05/13 – 10/13
Server/Bartender
Opening and closing duties for both restaurant and bar
Provided excellent service to guests and patrons
Practiced suggestive selling and wine pairing
Maintained close relationship with Chef to provide above average service to guest
Walter Burke Catering, Santa Fe, NM 06/10 – 10/11
Catering Server / Bartender
Met and exceeded client’s expectations
Promoted and participated in teamwork environment
Assisted in all aspects of setup and striking of events
Grille 400, Dallas, TX 02/06 – 04/08
Assistant Restaurant Manager / Bartender
Maintained superior inventory and rotated stock to ensure freshness and accountability
Trained front of house staff to provide excellent service to customers
Organized wine / food pairing class for staff education
Complied with all local, State, and Federal government regulations
Ensured accuracy of daily service reports and sales data
Hotel Plaza Real, Santa Fe, NM 10/04 – 11/05
Bar Manager
Provided responsible, professional bar service to all guests (public and private)
Created a streamlined, organized, and efficient system of bar management which showed a significant increase in revenue for the entire operation while maintaining costs and complying with all federal, state and local liquor laws
Initiated a system of portion control to significantly boost revenue
Implemented and maintained strict inventory guidelines to significantly improve loss prevention and set pars for the bar operation to follow henceforth
Hired, oriented, and trained professional bar staff
Organized state approved alcohol service classes for local industry staff to become certified
Recorded the highest revenues, unbeaten since 1980
AWARDS AND RECOGNITION
Earned and maintained a 3.75 GPA (Dean’s List) while attending Le Cordon Bleu College of Culinary Arts (Hospitality and Restaurant Management Degree Program)
Set revenue records as the bar manager, unbeaten since 1980 for the Hotel Plaza Real bar operation
Promoted to E-4 (Specialist) while attending AIT in the US Army(Combat Veteran)
TIPS and TABC certified for alcohol server
Serve Safe Certification
Completed Jr. ROTC while in high school
Competed Leadership Development 1 & 2 prior to military entrance
Awarded Platoon Guide and Squad Leader position in US Army
BROOK DEVLIN MERRITT
REFERENCES
1. Jennifer Summers
Shoals Club
Restaurant Manager
Bald Head Island, NC. 28461
Ms. Summers was my co-worker while catering private events through subcontracted work.
2. Emily Young-Keeley
Casting Director
Wilmington, NC. 28401
Ms. Keely was my supervisor on many film productions and commercials in the Wilmington, NC area.
3. Francine DeCoursey
Casting Director
On Location Casting Co.
Wilmington, NC. 28401
Ms. DeCoursey was my supervisor while working on many film and TV productions.
4. Jonathan Capra
Assistant Director
Screen Gems Studios
Wilmington, NC. 28401
Mr. Capra was my supervisor while I worked on major motion pictures in Wilmington, NC.
5. Gary Riccozi
Business Owner
Hospitality Staff 843-***-****
Charleston, SC. 29414
Mr. Riccozi was my supervisor while working in the private event catering venue in Charleston, SC.
6. Jake Rjold
Restaurant Owner
Ports of Call Bistro 910-***-****
Southport, NC. 28461
Mr. Rjold was my supervisor at Ports of Call Bistro in Southport, NC.
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