Customer Service
Resume:
ROSALIE B. UBAY
Email Address: ****.*******@*****.***.**
Contact No.:092*-***-****/092*-*******
OBJECTIVES: To provide and to pursue a challenging, yet self-fulfilling career in a progressive organization that would provide opportunities for future growth, development and influence so as to apply my knowledge & my working experience.
WORKING EXPERIENCE:
BRANCH APPRAISER Villarica Pawnshop Inc.
(Nov 2011- to Present) # 61 Hilltop Road, Baguio City
MANAGEMENT TRAINEE Villarica Pawnshop Inc.
(Sept 2010-March 2011) Kalentong Sta. Ana Metro Manila
STOCK/VAULT CUSTODIAN Villarica Pawnshop Inc.
(June 2007 – Sept 2010) Circumferencial Rd., Legaspi City, Albay
CASHIER Villarica Pawnshop Inc.
(April 2007- June 2007) Novaliches, Quezon City
OFFICE CLERK Villarica Pawnshop Inc.
(Nov 16, 2006 to April 2007) Roosevelt Ave., Muñoz, Quezon City
WORK DESCRIPTION:
Ensuring a good quality customer service
Responsible for the whole operation of the branch smoothly & productively.
Responsible for the security of cash funds (in & out).
Responsible for her subordinate, making sure that they are effective & efficient branch personnel by teaching them & setting a good example.
Responsible for renewals of Business Permit and other important documents yearly, making sure it was properly posted inside the branch.
Responsible for transactions of load(smart, sun & globe), bills payment, remittances (local & international), and foreign exchange (US $ only).
Responsible for requisitions of official receipt, cash, dollar pick up, rental cheque, additional load for smart, sun & globe and office supplies.
Responsible for appraising the pawned articles and keeping it safe.
Responsible for the confidentiality of the company.
Responsible for checking & tallying everyday transactions & as well as tallying
the monthly inventory.
Responsible for the email of pawnshop & dollar daily and monthly report.
Responsible for updating the records of Book of Accounts.
Responsible for payroll computations.
Responsible for filling of documents.
CASHIER Super Value Inc.
(Oct 21, 2005 to April 6, 2006) SM Supermarket
SM North Edsa
WORK DESCRIPTION:
Is the one who received payments from the customer wether cash, gift cheque, debit or credit card.
Ensuring a good quality customer service. Greeting the customer politely, smile & say thank you every time they visit the store.
PROMO ASSISTANT LCC Mall
(April 2004 – Aug 2005) Tabaco City, Albay
WORK DESCRIPTION:
Assisting the customers in polite & friendly manner.
SERVICE CREW (Pantry) Tabaco Jolly Foods Corporation
(June 5, 2001 to Nov. 5, 2001) Ziga Avenue.,Tabaco City
WORK DESCRIPTION:
Responsible for preparing the orders of the customer like spaghetti & palabok fiesta in a fast and standard procedure.
Responsible to help others in the kitchen area whenever I’m not busy in my work assignement.
Responsible for the cleanliness of the area.
PERSONAL INFORMATION:
NAME: Rosalie B. Ubay
ADD: #137 West Avenue Quezon City
CIVIL STATUS: Married
NAME OF SPOUSE: Ricky Ubay
NO. OF CHILDREN: 0
BIRTHDAY: July 25, 1982
EDUCATIONAL ATTAINMENT:
TERTIARY: Bicol University
Tabaco City, Albay
COURSE: Bachelor of Science in Fisheries
Major in Aquaculture
(2000-2004)
SECONDARY: San Lorenzo National High School
San Lorenzo, Tabaco City, Albay
(1996 – 2000)
ELEMENTARY: San Jose Elementary School
San Jose del Monte Bulacan
(1990 – 1996)
CHARACTER REFERENCES:
Laarnie Ibias Villarica Pawnshop Inc.
Appraiser/Branch Manager
Sampaloc Metro Manila
(02)749-1415
Christopher Marano Supervalue Inc.
Selling Asst Supervisor/Site Development
SM North Edsa
Maricar Policarpio Eden Eastwest Bank
Insurance Associate
Global City Taguig
I hereby acknowledge that the above information is true & correct to the best of my knowledge & belief.
Sincerely Your’s
ROSALIE B. UBAY
(Applicant)
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