AMIT SETHI

Mobile: 998-***-****

E-Mail: acrcr7@r.postjobfree.com

SEEKING SENIOR LEVEL ASSIGNMENTS IN CREDIT ADMINISTRATION/MANAGMENTS/ OPERATIONS BANKING & FINANCE /MEDIA SECTOR/E-COMMERCE SECTOR

CAREER ABSTRACT

A competent professional with 14 years of rich experience in Branch Operations, Credit Management, Finance, E-commerce/Telecom Sector

Presently designated as Senior Executive-Operation (Audit Department) Videocon Mobile at Patiala Zone.

Experienced in Branch Banking, Credit appraisal, Credit analysis of corporate lending.

Pivotal in implementing risk policies & managing wide risks before sanctioning /disbursing the credit, ensuring compliance with organizational credit policies

Exposure in implementing recovery strategies in case of payment defaults and maintaining quality standards for operational areas by providing services to corporate / individual clients.

Resourceful at maintaining cordial relations with customers & intermediaries and providing value added customer service, ensuring customer delight.

Possess excellent interpersonal, communication and organizational skills with proven abilities in team management, customer relationship management and planning.

AREAS OF EXPERTISE

Strategic Planning: Formulating business strategies and strategic utilization and deployment of available resources to achieve organizational business objectives. Establishing corporate goals, short term and long term budgets and developing business plans for the achievement of these goals. Effectuating pre-planned sales strategies for accomplishment of performance milestones.

Logistics: Overseeing the dispatch of finished Products to client locations; ensuring adherence to documentation and internal norms. Interfacing with transporters for selection of vehicles. Handling ISO 9001 & ISO 14001 procedure for stores & excise.

Credit Management: Appraising credit proposals & scrutinizing relevant documents before sanctioning / disbursing the credit, ensuring compliance with organizational credit policies. Verification of owners’ title. Performing the functions of assessing creditworthiness of clients and taking adequate steps to ensure receipt of payments and recovery of bad debts. Directing risk assessment, internal/ external credit rating, monitoring credit structure, mitigates & portfolio risk. Conceptualizing & implementing recovery strategies in case of payment defaults. Preparing and submitting MIS reports to provide timely feedback on financial performance to senior management.

Business Development /Sales: Micromanaging complete branch operations with key focus on top line and bottom line profitability by ensuring optimal utilization of available resources. Managing marketing and sales operations for achieving increased growth & bottom-line profitability and initiating market development efforts. Conceptualizing & implementing competent business strategies to market a wide range of products and achieve pre-set sales and profit targets. Analyzing latest marketing trends and tracking competitors’ activities and providing valuable inputs for fine tuning sales & marketing strategies.

Customer Relationship Management: Maintaining cordial relations with customers to sustain the profitability of the business. Maximizing customer satisfaction level by on time delivery, monitoring customer complaints, providing efficient services. Handling customer grievances and resolving issues.

Team Management: Imparting /organizing training programs for new recruits for achieving pre planned business targets. Leading, training & monitoring the performance of team members to ensure efficiency in sales operations and meeting of individual & group targets.

CAREER CONTOUR

Since 08 Nov 012, till now: Videocon Mobile Patiala zone as Senior Executive- Operation (Audit deptt)

Coordinating with the Marketing officers/ DMA’s/ BDM’s placed at different locations, for processing the pending cases & with the agencies & Dealers.

Handling the Branch Level all Operation work zonal vise daily sim activations.

Coordination with DMA /DSA for pending daily wise activations.

Maintaining Daily Mis report as per dealer end activation pending or new activations.

Daily audit the Pickup reports as per Patiala zone.

Checking the activities of the Sales & Operations customer service department.

Executing the branch level Pendencies discuss with as well as our team or seniors.

Executing liaison with the marketing department for processing of legal and technical documents and assisting up till the approval.

Coordinating with HO for the fast processing of Pending Activations & minimising the TAT.

Spearheading the activities of the Audit & Operations Department for Mohali Zonal Office.

Maintaining daily, fortnightly, monthly and yearly collections of the whole business & MIS of the whole business.

Maintained the documentation & file quality of Daily activation cases.

Daily Checking the Zonal Vise Branch Kyc documentation.

Since 1 April 011, 07 Nov 012: G.B Finance co (Registered with R.B.I), Khanna as Senior Executive- Operation.

Handling the Noc, Terminations, Petty Cash, Banking Transactions, Customer Pan Reconciliation, and Handling Branch Level all Operation work.

Handling branch level disbursement as per daily basis.

Liaising with marketing officers at different locations for processing the cases and business planning

Executing the branch level Pendencies discuss with as well as our team or seniors.

Taking responsibilities to cover the branch level sales target.

Coordinating with sales team for the fast processing and disbursement of cases & minimising the TAT.

Liaising with the Marketing officers/ DMA’s/ BDM’s placed at different locations, for processing the cases & with the FI agencies & Dealers

Overseeing Credit & Operations check for Commercial Vehicles, private car, used vehicles, personal car finance cases at branch level.

Spearheading the activities of the Credit & Operations customer service department.

Since 1 Sept08, to April 011 Network 18 Group channel (Home Shop 18), Noida as Senior Executive- Operation.

KRA

Handling COD & NON, Booking & Delivery of orders.

Monitoring on sales team & execute their sales targets.

Maintaining of daily Sales MIS orders recd through different channel.

Entering customer complaints in database with follow up from customers.

Daily overseen pending orders report also follow-up with vendor regarding overdue orders.

Refunding customers payments as per customer complaints.

Maintaining daily MIS of Refunds, Freight bills.

Maintaining daily MIS those orders recd through online, internet banking, credit card.

Handling daily banking activities, updating daily reports.

Maintaining daliy sales Report from Delhi, Noida, Ghaziabad Region.

Maintaining daily vendor stock reports as per data recd from vendor.

Maintaining monthly RO, Booking & Sales MIS.

Handling order processing through CRM process, customer queries.

Handling all operational activities through CRM & our company own OMS (Software).

Overseen all daily sales reports through pre sale or post sales call centre.

Followup with vendor regarding product quality issues.

Jul’07-31 Aug’08: TATA Financial Pvt. Ltd., Chandigarh as Executive- Credit Operations

KRA

Spearheading the activities of the Credit & Operations Department for Chandigarh Branch.

Overseeing Credit & Operations check for Commercial Vehicles, Construction Equipment & CAR finance cases at branch level.

Responsible for maintaining the quality of portfolio in all aspects as Non-starters, Collections & PDD’s.

Overseeing the Noc, Terminations, Petty Cash, Banking Transactions, Customer Pan Reconciliation, and Handling Branch Level all Operation work.

Liaising with the Marketing officers/ DMA’s/ BDM’s placed at different locations, for processing the cases & with the FI agencies & Dealers.

Coordinating with HO for the fast processing and disbursement of cases & minimising the TAT.

Nov’05-Jul’07: Bajwa Advances Pvt. Ltd., Khanna as Executive-Credit Operations

KRA

Steering initiatives for maintaining the quality of Construction Equipment & Commercial Vehicle finance cases from Khanna region.

Executing liaison with the marketing department for processing of legal and technical documents and assisting up till the approval.

Handling responsibilities of collection, disbursement and PDDs from the whole region.

Evolving sales and marketing strategies and business planning.

Maintaining daily, fortnightly, monthly and yearly collections of the whole CE business & MIS of the whole CE business.

Attainments:

Maintained the documentation & file quality of CE & CV finance cases.

Got the PDD trigger of CE as low to 1%.

Also handled the PDD’s of MHM successfully.

Successfully achieved collection targets.

PAST EMPLOYMENT SCAN

Aug’99-Nov’05: Public Motor & General Finance Co., Khanna as Assistant-Credit Operations

KRA

Handling initial credit check at branch level for Construction Equipment & RMC finance cases from Khanna region & maintaining the quality of portfolio in all aspects as Non-starters, Collections, PDD’s.

Liaising with marketing officers at different locations for processing the cases and business planning.

Harmonizing with the HO for the fast processing and disbursement of cases & minimising the TAT.

Coordinating with the management for new improvements in the key areas.

Maintaining monthly and yearly MIS of the whole CE & RMC business.

ACADEMIC CREDENTIALS

2004 MCA (Computer Science) from K.U.

2003 M.Sc. (Computer Science) from K.U.

2001 PGDCA (1 year Diploma) from K.U.

1999 B.Com. From Punjab University.

COMPUTER CREDENTIALS

HTML, SQL, Visual Basic Script, Internet & JAVA 1.2, C++.

MS-SQL Server 7.0, DBMS.

DAO/ADO Technology.

Visual Basic6.0, Crystal Reports, Data Environment Reports.

ASP, Windows 95. Window 98,Computer Graphics & Multimedia

Advanced Data Base System.

Computer Architect, Visual Programming.

Artificial Intelligence and Basic Computer Fundamentals.

PERSONAL DOASSIER

Date of Birth : 30th May 1979

Permanent Address : Unique House 31/A, Chandigarh Road, Khanna, Punjab-141401. Tel: 016**-******

Current Address : Unique House 31/A, Chandigarh. Road, Khanna, Punjab -141401 Tel: 016**-******

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