Support Operator
Resume:
Mark Walsh
Tracy, Ca. *****
Cell Phone 209-***-****
SUMMARY
Over 20 years of senior-level experience primarily working in Operations, Data Security, Production Support, Mainframe Systems programming, Quality Assurance, Help Desk Administration, Desktop Administration Engineering, Windows Linux Unix Server Administration Support, Systems Engineering, Systems Analysis, Web design and Website support administration, and Change Management.
Excellent communication skills with the ability to translate highly technical information into easily understood instructions for non-technical professionals.
Specialist in multi-platform environments, batch production, disaster recovery and the trouble-shooting of computer systems.
TECHNICAL ENVIRONMENT
Operating Systems: UNIX (SUN, DEC) VMS, MS Windows NT 2000 XP
Environment: SUN and DEC UNIX MVS
Software: WIN2000, EXCEL, WORD VI, X-win32, KEA, Resonate, Oracle SQL, AutoSys, Legato, OpenView, ITO, OSX, Tivoli Work Scheduler
EDUCATION TRAINING CERTIFICATION
1980, AA in Computer Science, College of USAF, CA, USA
Clearance: B1 - top secret issued for top secret work
WORK EXPERIENCE
Responsibilities:
April 2015 - Now
Symantec Mountain View, Ca
Data Tech
Responsibilities:
Moving data center labs – inventorying labeling and getting servers prepared for move to Advantage. Installing moved equipment in new datacenter.
Feb 2015 April 2015
AT&T Redwood City, Ca.
Data Tech
Responsibilities:
Running backups and control of tape library. Became help desk for overnight activities. Troubleshoot and resolve systems administration issues.
Create and assign trouble tickets.
Working various shifts.
July 2014 Feb 2015
AOL Mountain View, Ca.
Data Tech
Responsibilities:
Racking and unracking servers, network and storage equipment.
Installing server racks and wire management solution.
Tracking assets using AOL asset tags.
Aug 2012 Jun 2014
Microsoft Corp, Santa Clara, Ca.
Data Tech
Responsibilities:
Racking and unracking servers, network and storage equipment and servers.
Running and properly grooming copper and fiber cabling.
Installing server racks and wire management solution.
Properly labeling all devices and cables per standards.
Tracking assets using MSticketing.
Providing on-site and remote troubleshooting.
Performing system upgrades.
Repairing system hardware hot swap fixes.
May 2011 Feb 2012
DCSS, Rancho Cordova, CA
Batch Operations Specialist
Responsibilities:
Completed batch processing following run sheets for scheduled jobs.
Analyze Tivoli Work Scheduler commands.
Report critical job failures for resolution.
Analyze batch-processing activity to measure performance, identify problems and implement solutions.
Working various shifts.
Jan 2010 April 2011
Varian Medical Systems, Palo Alto, CA
Infrastructure Engineer
Responsibilities:
Responsible for running the NOC answering phones, responding to all user requests.
Executing batch processing and running backups.
Monitor and troubleshoot all UNIX NT Servers and provide user support for all users.
Escalated L3 issues to appropriate personnel.
Monitored production batch jobs. Performed system backups and recovery. Printed daily and monthly reports. Scheduled daily batch jobs.
Application abend problem resolution of Production batch.
Completed batch processing following run sheets for scheduled jobs.
Create and assign trouble tickets.
Maintained a disaster recovery process and written procedures to insure systems can be restored in the event of a disaster.
Jul 2008 Dec 2009
Zantaz Autonomy, Pleasanton, CA
Production Support Operations Specialist
Responsibilities:
Adept user of both the Windows NT and UNIX operating systems.
Run all production batches on Windows NT, UNIX and Mainframe platforms and fix abended production batch jobs when needed and schedule batch jobs as needed.
Escalating any problems that may occur through Active Directory, on UNIX servers, reset TCP IP server when needed or requested.
Tracking problem tickets with ticketing systems. Support Disaster Recovery, Diagnose hardware and software problems or Network.
Responsible for running the NOC answering phones, responding to all user requests.
Executing batch processing nightly on all Digital safes.
Analyzed batch job failures, facilitated resolutions, and escalated as required.
Documented error recovery procedures on line for job schedules that resulted in a reduction of recovery time.
Troubleshoot and resolve systems administration issues.
Create and assign trouble tickets.
Working various shifts.
Apr 2007 Jun 2008
Apple Computer, Elk Grove, CA
Operations Specialist
Responsibilities:
Running all backups on AS400 machines in data center.
Operate, Maintain, and Support AS400, Windows Desktops Servers (NT, 2000, XP, and 2003), and Unix Servers in a 24 by 7 NOC environment.
Monitored the status of communication platforms and managed the execution of nightly batch processing.
Analyze batch-processing activity to measure performance, identify problems and implement solutions.
Responsible for monitoring ITO and running OSX.
Responsible for tape management for the Mainframe, Window servers and UNIX backups using Secure Sync tape rotation system.
Tape library duties - sending tapes off site.
Racking and configuring new servers.
Monitoring and escalating espresso tickets to appropriate parties.
Mar 2006 Mar 2007
IBM, San Jose, CA
Operations Specialist
Responsibilities:
Computer Operator in a command center setting.
Running nightly backups on AS400 machines and batch processes.
Monitoring AS400 machines for any system errors.
Developed Computer Operations personnel to achieve and maintain a high degree of technical skills and improve batch-processing performance. Identified weaknesses and areas for improvement.
Responsible for monitoring and running multiple applications for the UNIX Hitachi servers and network.
Developed a team of five people tasked with supporting NT and UNIX backups restores, remote user connectivity support and maintenance.
Completed the execution of batch processing cycles, escalated issues, and facilitated resolutions.
Daily Responsibilities included running and monitoring SAP, UNIX, MQSeries, Netview, HMC (for Mainframe support), Print Support, and TSCF. Also, responsible for Hands and Eyes support for multiple servers at the San Jose Site, working with remote System administrators to solve hardware and software issues on servers, and responsible for software security audits, ensuring our department is in compliance with IBM security standards and procedures.
Oct 2004 Feb 2006
Ross Dress For Less, Pleasanton, CA
Operations Specialist
Responsibilities:
Systems operator monitor and provide support using Autosys for production batch streams. Provide customer information and documentation.
Verified the completion of batch processing scheduled jobs.
Monitor applications for problem determination.
Ability to setup and operate a variety of computer equipment.
Nov 1997 Sep 2004
Robert Half International Pleasanton, CA
Operations Specialist
Responsibilities:
Systems operator monitor batch jobs using Autosys – check log files to ensure all production jobs completed successfully. Provide support for production batch streams, Production and Development Servers, Oracle databases, Websites (Intranet Internet), NT, Exchange
Servers, Terminal Servers, Solaris and DEC Operating System support, UNIX and NT Backups. VMS General Ledger processing and printing.
Interface with IT Operations Teams resolving SEV1 issues and concerns.
Provide Data Center status reports to all IT Operations Teams.
Strong analytical, problem solving and decision making skills.
Ability to multitask in a multiple server data center.
Revision of IT Data Center Procedure documentation.
Training of new System Operators.
Familiar with Oracle SQL application.
Troubleshoot batch stream failures via AutoSys Application and escalate to the appropriate personnel.
Completed Courses: UNIX Utilities and Commands; SUN Admin I; Oracle; RHI Effective Communication.
Contact this candidate