Customer Service Staff

Sheila Parsons

#***-**** **** ******

Leduc, AB T9E 0G7

Ph: 780-***-****

***************@*******.***

Attributes:

I have over 15 years of supervisory experience

I am able to operate well under pressure, meet deadlines, and multitask Very well organized and have strong time management skills Exceptional customer service qualities

Working knowledge of accounting principles and procedures I am a positive, self- motivated individual who is always willing to learn new things Employment History:

Bamba Cleaning Services, 2014-2015

Supervised staff of 30 that was contracted out to Meg Energy Provided orientation and training for new employees Booked, scheduled, and assigned jobs for employees Resolved customer complaints in a professional and courteous manner Provided discipline and dismissal of employees

Conducted safety and toolbox meetings

Provided building inspections

Understanding and supporting diversity

Co-op-Leduc, AB Supervisor 2010 - 2014

Supervised a staff of 10 people

Customer service- make customers and staff feel valued, welcomed and accepted Daily operations of store and cash terminals

Calculate and prepare bank deposits

Data entry of member information

Scheduling and training new staff

Management and ordering of store inventory

Able to analyze a situation with information given by staff/customers and suggest solutions to any problem

Ensure that all employees are in compliance with company policies and procedures Provide leadership, make decisions, solve problems, conduct meetings and represent the company to clients and staff

7-11 Store- Leduc, AB Senior Sales Associate/Supervisor 2005 - 2010 Respond quickly and efficiently to customer needs and concerns Data entry of weekly staff payroll

Communicate regularly with head office in regards to staff and product issues Inventory ordering and management

Reconciliation of daily sales and bank deposits

Scheduling and training of staff

YWCA/AMHC Housing- Edmonton, AB 1990 - 1994

Supervise staff of 12 and multiple contractors

Communicate with YWCA, Alberta Mortgage and Housing regarding funding & procedures Developed and managed 1.8 million dollar government funded budget Prepare and administer maintenance contracts

Supervised the daily operations of 3 apartment buildings (194 units) Processed all accounts payable and receivable

Certificates:

H2S Alive

References:

Available upon request

Contact this candidate