Customer Service Front Desk

**** ******* ***., *********, **** ***** 216-***-**** *******.*********@*****.***

Jessica Lilly

Objective

To obtain a position that allows me to effectively utilize my education and continue to grow and develop as an individual.

Experience

Weltman, Weinberg, & Ries Co. LPA

8/2014-Present

Legal Collector

Using Artiva navigate through routes of consumers

Call residential and commercial consumers to collect a utility bill

Review files for possible law suits and file executions on existing judgments

Take incoming calls and answer questions, take payments from consumers.

11/2012-3/2014

Proficio Mortgage Ventures

Independence, Ohio

Closer/Funder

Review paperwork to make sure closing packages are completed.

Request wires for the refinances/investments/purchases

Gather documents needed and input information into AVISTA/ENCOMPASS to complete closing packages to be signed by borrowers

02/2011-12/2012

Five Seasons

Westlake, Ohio

Front Desk

Supervisor

Made weekly work schedules for front desk, scheduled closing/opening manager on duty

Closed building at night

Customer Service

Answered phones calls (3 lines)

Took tennis court reservations and billing

Attended to immediate needs of members

Closed out cash drawer

Filled in as a bartender when needed

07/2010-02/2011

American Eagle

Parma, Ohio

Sales Associate

Assist our customers with their clothing questions

Use registers to cash out customers

Work on mannequin and window displays

2006, 2007

Augies pizza

Independence, Ohio

Customer Service

Took phone and walk-in orders

Use register to ring people out

Prepped pizza and other food items

Education

2005-2010

Bowling Green State University

Bowling Green, Ohio

Bachelors of Psychology

Dean’s List 2010

Participated in undergraduate psychology symposiums in 2006 and 2009.

216-***-**** *******.*********@*****.***

Jessica Lilly

References

Ed Pesta- 216-***-****

Ginger Peck- 440-***-****

Sarah Heinemeyer- 216-***-****

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