Customer Service Manager
Resume:
****,***** *** ******, ********* A,
Pittsburg, KS - 66762
************@*****.***
Assistant Manager with proficiency in Strategic Planning, Banking services and Business Development
Proficiency in supporting and sustaining a positive work environment that fosters team performance with relationship management skills
Ability to drive new business dealers and establish strategic partnership to increase the revenue
Proactive leader and planner with expertise in strategic planning and market planning with skills in targeted marketing
Proficient in preparation of business plans, competitors profiles & monitoring operations at regular intervals with a focus on profitability
Hands-on, solutions-focused finance and investments professional, demonstrating outstanding performance and flexibility in business financial/operational management
Proactive, consistently bring tasks to successful completion, combining implementation of strategic and collaborative operational initiatives that enhance financial performance and company growth
Experience in organizing various promotional activities/events and escalating business, profitability and market coverage
Excellent communicator with exceptional presentation & problem solving skills & abilities in forging business partnerships in markets
EDUCATION
ACADEMIC QUALIFICATIONS:
Pursuing Master of Business Administration in General Administration from Pittsburg State University, Pittsburg, KS - 2015
Bachelor of Technology in Computer Science Engineering from Jawaharlal Nehru Technological University (JNTU), Hyderabad, India - 2008
IT/ COMPUTER SKILLS:
Programming Languages
:
.Net
Applications (Basic)
:
Banking Software - Flexcube and I-Flex
User Environments
:
Microsoft Windows XP, windows – 8
WORK EXPERIENCE
Lakshmi Vilas Bank, Hyderabad, India Jan 2009 – Nov 2013
Designation: Assistant Manager
Responsibilities:
Handle Credit Proposals, Credit Documentation and Customer Service
Handle Customer Centric Banking Operations & ensure customer satisfaction by achieving delivery and service quality norms
Forecast monthly/annual sales targets and execute them in the given time frame
Design promotional and marketing policies aiming and creating new financial records
Developed and implement sales plans to attract new business while maintaining and deepening existing relationships; Stretch the client base by a range of efficient marketing technologies
Acquire and service business relationships, in accordance with set goals including multiple business and individual deposit accounts, cash management services, including all loans and lines of credit
Deliver persuasive vocal sales management methods to senior management bodies of chief Corporate Houses
Review and prepare documentation for new accounts and loans to ensure compliance to legal and bank requirements
Perform traditional banking transactions which conform to legal and bank requirements
Manage the bank employees as well as the recruitment of junior employees and supervise their work
Manage various type of bank transactions and security investments
Introduce new savings schemes to bring in more deposits to the bank
Suggests work processes to help improve work efficiencies
Ensure that all bank records are well-maintained and update daily reports to the manager
Advice clients on best securities for investment
Record details of various transactions into banking software's designed for such purposes
Handle shareholder enquiries on price of stocks and shares
Maximized customer satisfaction with quality service
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