Customer Service Microsoft Office
Resume:
Jason Marks
Hollywood, Maryland 20636
*********@*****.***
SUMMARY
A dedicated and hardworking analyst with extensive experience in business, information technology, and SAP analysis, as well as incident assessment, solutions development, functionality development, and crisis management. Possesses a proven track record of studying business requirements to offer practical solutions. With a structured approach to problem-solving, reacts to situations of varying severity on a daily basis to avoid negative impacts to business operations. Technically oriented, capable of learning new software and concepts quickly. Serves as a key contributor to the long-lasting success of an organization.
EXPERIENCE
Self-Employed, Hollywood, Maryland
Website Designer and Developer, Aug. 2015 – Current
Designed and then constructed websites using html, css, php, and javascript for small businesses.
www.jecinc.com
Mobile Application Developer, Dec. 2013 – Current
Visually designed and then architected Android applications using the Android IDE. Created technical proof of concept applications to increase my skill base in the anticipation of releasing a relevant application to the market for sale.
Programmed in Java using the Android API’s to create functional applications
Followed Android best practices to ensure users find standard application features and that the experience is seamless between a variety of devices and system configurations
Bayer, Pittsburgh, Pennsylvania
Assistant Analyst II, Global Sales and Distribution SAP Analyst, Jun. 2010 – Dec. 2013
Acted as solution manager for order-to-cash and demand-to-supply modules for NAFTA and LATAM regions. Developed complex functionality written in ABAP for new requirements. Served as liaison between global IT resources and stakeholders from assigned international and national regions. Assessed all incidents submitted by key users and customer service representatives, as well as gathered additional information through face-to-face meetings, telephone calls, and online chat.
Organized, analyzed, and documented requirements for pertinent incidents requiring global resources to implement system changes.
Managed multiple incidents simultaneously, as well as communicated progress with colleagues throughout development and implementation phases of change management.
Informed all progress to stakeholders through frequent communication.
Verified through user acceptance testing that system changes fully addressed needs of incident.
Provided insight into current system processes and procedures for order-to-cash and demand-to-supply modules.
Assessed how upcoming changes and outages by other functional units would impact area of responsibility and took preventive measures, including informing key users.
Identified and resolved crisis situations impacting U.S. shipping due to issues unexpectedly introduced into system.
EDUCATION
Washington & Jefferson College, Washington, Pennsylvania
B.A., Information Technology Leadership, 2010
PROFESSIONAL DEVELOPMENT
SAP Business Processes in Sales and Distribution, 2011
Customer Service Short Course, 2010
COMPUTER SKILLS
SAP ERP, Java, HTML, CSS, MySQL, Microsoft Office Suite
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