Customer Service Assistant
Resume:
MILDRED RUIZ
*** **** ****** ***. *, Brooklyn, NY 11205
H: 347-***-****
*******.*****@***.***
QUALIFICATIONS
I’m a very social, friendly and assertive individual. I have worked in an array of locations most of which were education based environments. I have also, and still do work as a security officer. Because of the setting in which I have worked and the dedication and patience it requires, I can confidently state that I am tolerable and calm and do not easily give in to stress.
Aside from my take in the work place, I am very fluent, in reading, writing and speaking the Spanish language.
EDUCATION, PROFESSIONAL REGISTRATION
Food Protection Course 03/2015-03/2015
B.U.I.L.D - Customer Service and Hospitality Training 06/2012- 08/2012
Monroe College 07/2010- 05/2012
Major: Criminal Justice
(Degree not finished)
Dr. Susan S. McKinney 265 09/ 2006- 06/2010
Diploma Attained
Awards: Perfect Attendance, AP Spanish, Community Service
Certifications
8 Hour Pre-Assignment
16 Hour OTJ Training
Fire- Guard License
PROFESSIONAL EXPERIENCE
2 Guys Coffee Shop
-Answer phone calls and take down orders for customers.
-Make sure all orders are going to its correct address.
-Attend guest when they come to the coffee shop.
-Serve the customer food from the steam tables.
Security Officer
Barclays Center
Providing a safe environment within the Barclays arena. Though I provide safety for customers who attend events within the Barclays arena, some of my responsibilities also incorporate safety to the premises and objects within the Barclays arena.
03/2015-06/2015
08/2012-08/2014
-Secure various levels within the center to allow safe access for staff and spectators.
-Answer alarms and investigate disturbances.
-Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.
-Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
-Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons.
-Circulate among visitors, patrons, and employees to preserve order and protect property.
After school team assistant
Goodwill Beacon
01/2012-05/2012
Assists in development and implementation of the overall program by assuring that younger students between ages 6 and 12 be picked up and taken to afterschool location safely and fulfilling duties as an assistant at location such as:
-Works closely with site and school staff
- Tutoring, homework help, one on one and small group academic supervision.
-Assists with recreational and enrichment activities with small and large groups.
- Supervises support staff and volunteers as assigned.
- Attends regular staff meetings and periodic trainings.
- Assists in set up and clean up daily.
- Follows applicable district, agency, and grant policies and regulations.
- Helps to maintains records needed for program administration.
- Performs other duties as assigned.
Dr. Susan S. McKinney 265
Principal’s Assistant 06/2010-08/2010
-Performs duties that are required by the Principal.
-Answer phone calls for the principal when she was busy.
-Take down any messages that needed to be passed on to the principal.
- Assists in set up and clean up daily.
-Helps to maintain records needed for program administration.
-Works with summer-school teachers to assist with principal’s requirements that needed
to be met.
Contact this candidate