Rivera Herbert, *** Velmar Drive, L*L-*K*, Vaughan, ON, Canada -- acrckt@r.postjobfree.com -- 647-***-**** Work Experience

Sales Associate

Leon’s Furniture Limited May 2015 – to date

Leon's is one of Canada's largest retailers, selling a wide range of merchandise including furniture, major appliances and home electronics. My responsibilities were to provides the customers with all the information needed to make a thoughtful and satisfying purchase of the correct product that fit their necessities and budget. Business Development Manager

Software One 2013 to 2014

Accomplishments

-Collected +$200k in pendent payments form a customer in Nicaragua

-Collected +$350K in pendent payments from a customer in El Salvador

-Increased in 200% the new customer pipeline

Responsibilities

-Accountable for the development and growth of business in El Salvador and Nicaragua

-Responsible for the creation and execution of plans to improve customer relations and increase penetration of accounts with new solutions

-In charge of the maintenance of commercial relations and development of joint strategies with partners as well as the recruitment of new business partners

-Responsible for the maintenance of the sales forecast as well as the generation of new business opportunities

-Accountable for the local collection, the relationship with the legal and accounting firms and the local bank

-Responsible for the development, execution and follow up of joint marketing strategies for generating new business opportunities

Operations and Sales

Microsoft 2012 to 2012

Responsibilities

-Planning: Prepare the country sales scorecard by market segments

-Sales forecasting: Prepare the sales forecast by market segment

-Rhythm of the Business: Update and post sales results in the scorecard by market segment

-Account Relationship: Visit and manage the relation with the assigned end customers accounts

-CRM Pipeline: Create and manage the opportunities in CRM tool in order to give the follow up of the business

-Quotes creation for Enterprise Agreements

-Give support for the quoting process in the market segment assigned

-Give trainings and licensing presentation to our Business Partners and End Customers. FOB Sales Manager

EPSON 2011 to 2012

Accomplishments

-Closed 3 big deals of new products (+$120k)

-Developed a strategy to position EPSON as a key manufacturer in educational solutions

-Developed a customized sales strategy for each distributor Responsibilities

-Created the sales strategies and responsible for the total sales of Epson products in El Salvador

-Responsible for the management of the relation and development of the wholesale dealers and the distributors

-Responsible of positioning EPSON products among end customers, wholesalers and distributors

-Created and delivery the learning plans for end customers, distributors and wholesale dealers

-Developed the marketing plans for the wholesale dealers and ensure their proper execution

-Responsible for the management of 4 demo-sales representatives

-Responsible for the creation, updating and on time delivery for the reports, metrics and scorecards required for the proper follow up of the business.

Sales Manager

Inet Consulting Services 2008 to 2011

Accomplishments

-Created an alliance with Dell to provide technical services in the Caribbean and South America +$400K

-Developed new strategic products using mobile services

-Develop a systematic sales process to detect, develop, and close business opportunities (+$300k closed) Responsibilities

-Created and defined the strategies for consultive selling (El Salvador and Guatemala)

-Business and goals oriented -Developed new line of business

(hardware sales), in order to offer complete solutions

-Proactive with an independent way of working

-Responsible for the creation of the conceptual design of new products and solutions

-Developed the telemarketing, demand generation and customer care strategies

-Created and developed new strategic alliances (Dell, Lexmark)

-Established and developed new customer relations towards the generation of new business opportunities

-Developed compensation and incentives programs for sales department

-Created the methodology for follow up and control of the sales process through statistics, metrics and reports

-Responsible for the Microsoft CRM deployment

Alliances Licensing Specialist

Dell El Salvador 2007 to 2008

Accomplishments

-Closed the first Enterprise Agreement contract in Mexico $300k (first contract for Dell in Latin America)

-Developed and delivered trainings to 40 ISRs (inside sales representatives)

-Created a visits program to Mexico to develop and closed business deals

-Developed a marketing and incentives quarterly program to increase the sales inside the call center Responsibilities

-Provide technical and consultative service either to internal/external sales force and also to end customers

-Aggressively close large software deals.

-Keep up-to-date knowledge of the Software industry

-Prepare activity and forecast reports as needed

-Customer oriented, be able to travel to visit customers and create relations with them to close deals with them

-Work with segments or customers to establish relationships with appropriate client contacts

-Maintain accurate pipelines with active deals as well as win/loss information

-Marketing experience: events coordination & delivery for 200+ persons, promotions creations & delivery

-Travel to Mexico to visit customers to create and develop current and new business opportunities

-Training delivery to internal sales forces (System, S&P &/or TSRs) on how to detect opportunities for MS products.

-Ability to project a positive sales attitude

-Self-starter with strong organizational skills who can manage their business independently

-Find new business opportunities

-Assist where needed to support the Strategic Alliances organization

-Prioritizes multiple demands while ensuring internal and customer needs are met

-Acts decisively to resolve issues and makes decisions based on an appropriate amount of data analysis

-Knowledge of Microsoft technologies and licensing programs and keeps updated on program/product changes and vendor promotions

Partner Account Manager / Sales Representative

Microsoft 1999 to 2006

Accomplishments

-Grew partner ecosystem from 10 to 15 partners

-Increased the sales of the new Open Value licensing model to a 170%

-Created an Opportunity Map, which clearly identified new opportunities in existing customers

-Increased in 500% the Enterprise Agreement closing ratio

-Developed a structured training plan in licensing for all partners Responsibilities

-Accountable for the sales in the mid-market segment (+350 accounts, among government and industry)

-Responsible for managing and developing a balanced and healthy partner ecosystem (10 to 15 partners)

-Create and manage monthly, quarterly and yearly sales forecast and pipeline for El Salvador’s mid-market

-Manage and coordinate a remote sales team of 5 persons

-Effective recruiting and planning with partners by identifying and common business goals and strategic objectives

-Analyzing market opportunities, organizing and implementing strategies and business plans

-Define partners training needs to create and coordinate a training path for their sales and technical staff.

-Create, develop and execute partner marketing campaigns, joint marketing strategies with the partners, provide marketing support and continuous follow up

-Accompaniment and support in joint selling activities with the partners mainly in strategic opportunities

-Achieve high levels of attention and service with the partners and end customers related to Microsoft products, services and solutions, looking forward to increase their satisfaction and to build a relation based on trust Sales Representative:

-Responsible for end customer care and sales of Microsoft products, services and solutions to small, medium, large enterprise, government and education segments (+500 accounts)

-Target sales and pipe management to meet monthly, quarterly and yearly sales forecast goals for El Salvador’s different market segments

-Creating reports and sales metrics for the proper follow up of the mid-market business in El Salvador Marketing Specialist / Customer Care and Quality Specialist Xerox 1997 to 1999

Accomplishments

-Created a new database of +12,000 records

-Hiring and managing a group of 7 persons that will be making phone calls and data entry

-Deployed the CRM system in the main offices and in two business partners

-Delivered training to all employees that will be using the CRM (80 people) Responsibilities

-Responsible for the CARDUMEN project (CRM) which implied the hiring, supervising and management of 7 people, with this team we built a 12,000 records database for the CRM, the project also included the implementation of the tool and the training of the end users internally and externally

-Maintaining and data depuration for reports generation

-As a Customer Care and Quality Specialist

-Manage requests (technical support, sales, schedule a technician's) visit from end customers assuring a quality solution was provided to ensure their satisfaction

-Responsible for quality polls to end customers

Education

Bachelor in Business Administration

Universidad Evangelica

2004 to 2010

Skills

Solution selling, Problem resolution, Teamwork, Customer care, CRM (Siebel, Salesforce, Microsoft CRM), Business process, Alliances, Marketing execution, Budget management and execution, Project management, Objection management, Negotiation, Selling Process

Contact this candidate