Customer Service Manager

Edgar R. Nobles **** Southgate Square, Reston, VA 20191 703-***-**** ******.*****@*****.***

PROFESSIONAL EXPERIENCE

DMV Mattress

Manager, Web Design & Development March 2013 – Present Fairfax, VA

Responsible for sales in-store and online via deployment of effective marketing campaigns

Project managing development of new company website on time and on budget

Providing online solutions in order to meet the organization’s business goals in an efficient manner.

Identifying and recommending ways to improve user experience by conducting online surveys, use of compelling media strategies, and use of social media marketing tools to further expand brand recognition.

Analyzing web traffic reports to better promote our products and increasing sales.

Designing house ads, promotional flyers, and animated banner ads to promote our various lines of mattress products

In charge of responding to online inquiries to increase sales while providing superior customer service duties.

Training staff on creating web pages for their departments and troubleshooting software and hardware issues

Managing SharePoint 2010, creating alerts, granting user rights, building intranet pages per user needs

The Endocrine Society

Manager Web Services June 2008 – March 2013 Chevy Chase, MD

Responsible for managing and updating 5 Web sites using a Web Content Management System (CommonSpot)

Supporting our core web audiences by developing content specific to address their needs.

Project managing internal work requests and clients expectations to meet required deadlines with an eye on costs.

Providing online solutions in order to meet the organization’s business goals in an efficient manner.

Performing Web updates to Hormone.org’s bilingual section.

Generating and analyzing web traffic reports to better promote our products and increasing sales.

Designing house ads, animated banner ads to promote our various product lines along with continuing education courses for medical professionals.

In charge of responding to online inquiries while providing superior customer service duties.

American Diabetes Association

Manager Online Content March 2004 – June 2008 Alexandria, VA

Responsible for day-to-day management of Web content using custom CMS. working collaboratively with content managers, creates and maintains Web content, recommending ways to improve user experience; support Web audiences and suggests content directions to address their needs.

Monitoring Spanish Message Board & translating health content and posting to our Spanish site

Designing web pages to promote fund-raising events and health informational sessions

Tracks and reports Web usage and strategies for expanded Web site offerings such as events, products and services, and suggest appropriate changes to promote traffic growth and interactivity.

Provides technical support and training to field staff for utilizing custom Content Management System.

Drafting eNewsletter to inform field staff about the latest ADA guidelines and procedures

EDUCATION

George Mason University Fairfax, VA

Web Design and Development - Graduated April 2010

(Certificate)

National-Louis University Wheeling, IL

Bachelor’s degree in Business Management - Graduation 2017

COMPUTER SKILLS

Hardware: PCs, Windows 10, and XP compatibles.

Software: Adobe Cloud, Photoshop Video Elements, MS Excel, MS Word, Power Point

Accounting databases: Platinum, NUMAQ, QuickBooks, Sapphire, Convio online fundraising tool.

PERSONAL ATTRIBUTES

Detail oriented, fast learner, fluent in Spanish, and served honorably in the United States Air Force

PROFESSIONAL TRAINING

2013 – Entrepreneurship Program (Certificate - Northern Virginia Community College)

2013 – Microsoft 2010 Sharepoint Developer (Certificate – New Horizons)

2010 – Web Design and Development (Certificate – George Mason University)

2009 – CS4 Intermediate Level

2007 – CS3 Level 1 (Certificate)

2007 – Organizational Development Leadership Training (effective management of a non-profit organization)

2005 – HTML 4.01: Web Authoring (Certificate)

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