Customer Service Sales
Resume:
Chelsea B. Klein
Cambridge, MA ****8
*************@***.***
QUALIFICATIONS
Sales and marketing experience Strong verbal, written and interpersonal skills Personable customer service Thrives in a fast paced environment Quick learner, self-motivated and reliable
EXPERIENCE
Nordstrom, Sales Associate; Boca Raton, Florida 2014-2015
Worked in a high end environment where I stayed up to date on current trends and promotions.
Informed customers about upcoming events through verbal and written communication.
Provided customer service and helped insure that every customer left satisfied
Bloomingdales, Sales Associate; Garden City, New York 2012-2014
Generated sales over $400,000 per quarter
Managed inventory in various departments
Maintained a client booked valued over $100,000
Barclay’s Center, VIP Event Hospitality; Brooklyn, New York 2012-2013
Assisted VIP guests during the inaugural season for the Brooklyn Nets and all other events at the Barclay’s Center.
Hosted and assisted team sponsors during Brooklyn Nets games
Controlled game day tickets for both team members and suite holders
New York Yankees, Suite Services; The Bronx, New York 2011-2012
Provided customer service to luxury suite holders
Attended department meetings with top executives
Talent Resources, Public Relations Intern; New York, New York 2011
Conducted market research to help effectively maximize brand awareness
Created and implemented client based marketing plans for sales presentation
Establish working relationships with celebrities
New York Islanders, Game Day Intern Hempstead, New York 2010-2011
Helped to establish a greater in-game fan experience
Developed marketing plans to increase fan attendance
Helped all game night set ups and take downs
Sold 50/50 raffles on game nights
New York Rangers, Public Relations Intern; New York, New York 2010
Managed media servicing including less lounge on practice and game same and the press box on game nights
Organized media for all New York Rangers public appearances
Recorded and distributed statistics during home games as well as documented all away games
Controlled all press clippings during the season for the team
Answered the main phone line for the New York Rangers
SMK Administrative Agency LLC, Receptionist; Forest Hills, New York 2008-2009
Assisted in the day-to-day operation of the office
Maintained company and client data base
Demonstrated proficiencies in telephone and front-desk reception within a high-volume environment
Problem solved to rebuild client trust to prevent the loss of key accounts
EDUCATION
Hofstra University; Hempstead, New York Bachelors in Marketing - 2007-2011
SKILLS
PC and Mac-based operating systems, MS Word, Excel, Powerpoint, Adobe Photoshop
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