Manager Quality Engineer
Resume:
Vidya Balakrishnan
Mob : +91-979******* **********@*****.***
OBJECTIVE
To be the best and to support Indian Industry with unique Quality, Business Excellence Model, through innovative ideas and effective practice of all my abilities with 4+ years of IT experience.
PERSONAL SKILLS
Team Leadership
Good Presentation skills
Mentor & Training
Vendor Management
Stakeholder Communications
Problem Resolution
TECHNICAL SKILLS
Basic knowledge in Ms Office
Remedy 7.0, Footprints, Solar winds Orion, Mercury tool
Windows XP, windows 7, windows 2003, DNS, DHCP, RRAS & VISIO
CERTIFICATION
ISO 20000 CERTIFIED LEAD AUDITOR FROM BSI
ITIL V3 Foundation certification (EX0-101),
MCSA
Six Sigma, Yellow belt internal
EDUCATION
BPC College Kerala, MG University.
Bachelor of Science Electronics (Bsc Electronics)- Score: 76% 2008
KPM HSS, Kerala state Government September 1985, October 2002
Higher secondary(HSS) - Score: 86% 2005
St: Joseph’s C G H S, Kerala state Government
SSLC- Score: 90% 2003
.
PROFESSIONAL EXPERIENCE
Quality Engineer Trivandrum: Feb 2013 to Aug 2014
HR SPOC & SQA for 10 projects for SunTec business solutions
Company Profile:
SunTec is a leading provider of Relationship-based Pricing and Centralized Billing solutions for Banking, Financial Services & Insurance (BFSI), convergent transaction pricing and billing solutions for Communication, Media & Entertainment (CME)
SunTec is a CMMI Level 3 assessed transaction billing company and also an ISO 27001 and ISO 9001 : 2008 Certified company
.Responsibilities
Modification of processes, templates, guidelines etc based on the feedbacks received from management and based on the audit findings/improvement suggestions.
Participation in project meetings, understanding requirements to put right resources in place
Collecting process and product data from projects for analysis and improvement. Escalating the issue to the Quality group for any non-compliance.
Managing & co ordinating events related project specific & company specific
Trainings to project members and new joiners. Monitoring resource performance & performing spot audits
Do conduct review of all work products and process and report to PM/Quality manager and resolve in case if issues pop up
Handling resource salary issues/performance appraisals on need basis
Project closure - Post implementation review initiation and best practice identification
Generate monthly SQA report and help team for improvement proposals
Coordination of BCP for Projects and Departments
Senior Executive April 2010 to Feb 2013
Currently working for HR activities in Service Delivery for key accounts in Chennai
Company Profile:
HCL Comnet Ltd. is India's leading enterprise-wide networking organization. A subsidiary of HCL Technologies, the company's mission is to develop innovative solutions for enterprises worldwide, to enable them to achieve greater success by providing knowledge, systems, solutions & services through pioneering efforts in the field of business communication.
My Job Profile / Responsibilities:
HR for ETA1 HCL Facility – Handling 20 plus projects from HCL ETA1 facility
Taking care of joining formalities of HCL new joiners (GETS & Experienced professionals)
Organizing induction program for new joiners
Conducting sessions for Quality policies, ISO standards certified by HCL, COMNET strucutre and basic procedures such as leave policy, timesheet filling, TAS policies etc
Arranging sessions for Softskills, HCL sales/T2ID /technical /ITIL training sessions
Collecting feedback for each sessions and discussing with employees for improvement
Publishing score sheet reports to all Managers & discussion of action plans
Part of Talent council member in HCL
Taking care of events in HCL and Conducting compeitions and organizing it
Taking care of employees escalations/ manager escalations with respect to work loads/appraisals and personal concerns
One to One meetings with employees during personal concerns and during exit management
.
Initiatives Taken
Taking care of open house meets for OMCs.
Internal trainings documentation and evaluation.
Represented & mentored HCL team in a client workshop for discussing women diversity in IT companies.
Achievements
Received best speaker award for new joiners’ induction program.
Shown improvements in Monthly operations review score for projects.
Awarded for quality initiatves taken for Merck from HCL management for the year Aug11- Aug12.
Analyst in Network Operations Chennai: Jan 2009 to till April 2010
My Job Profile / Responsibilities:
Network Operations center – Client Dynegy with the team size of 20.
Managing the WAN network of Dynegy across the globe
Monitoring and managing servers using Orion
Creating & managing Tickets using Footprints.
Following up with vendor team during WAN outage and giving the best support to the customer by reducing the maximum down time.
Handling Technical Escalations and customer escalation.
Updating customer with the current status of the incident / change tickets.
Additional responsibility:
Ensure correct escalation procedure is followed on all critical outage and incidents.
Ensure all documents including clients documentation is kept up to date at all time.
Maximize customer satisfaction and prompt communication and follow-up on all pending matters.
Utilized communications skills to motivate and develop effective working relationships with colleague and clients
Directly handled escalated Priority 1 incidents and problems.
Maintain 100% SLA in resolving all the incidents.
Personally coached, trained and mentored freshers.
Prepared and maintained weekly and monthly reports recording the service delivery operation performances.
PERSONAL PROFILE:
Father’s Name
: R. Balakrishnan
Date of Birth
: 20th January 1988.
Nationality
: Indian
Blood group
: O+ve
Marital Status
: Single
Languages Known
: English, Malayalam, Hindi, and Tamil.
Present Address
: 4/358, Sri chitanya avenue, Palavakam, Chennai 43.
Mobile No
DECLARATION:
I hereby ensure that, the details given above are true to my knowledge.
Place: Chennai Signature
Vidya. Balakrishnan
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