Customer Service Manager

CYNTHIA GOVEA

**** ***** **, *******, ***** ***** C: 713-***-**** ********@*****.***

PROFESSIONAL SUMMARY

Dependable Office manager bringing management experience and a willingness to take on added responsibility

to meet tight deadlines. Enthusiastic team player with a strong work ethic and advanced complex problem

solving skills.

SKILLS

Effective leader Customer service-oriented

Efficient multi-tasker Staff training/development

Project management Employee scheduling

Organized Consistently meet goals

Deadline-oriented

WORK HISTORY

Office Coordinator, 2010 to 2015

Collaborative Design Group – Houston, TX

Carry out administrative activities for principles travel, meeting etc...

Organize office equipment maintenance, manages janitorial services, and assure

each staff member has the necessary supplies needed to perform their job

Oversee and coordinate office administrative procedures

Review, evaluate and implement new procedures

maintaining relationships with clients and vendors

expediting, coordination, purchase ordering and receiving

Set up installations, coordinate staff accordingly

Payables and receivables

Budget and negotiating prices

Administrative Assistant, 2000 -2009

Telco Intercontinental Corp. – Houston, TX

Implement established policies and procedures as required by the company.

Maintain employee's attendance records

Organize company functions

Schedule repairs and maintenance on office equipment

inside sales

Coordinate travel itineraries

Ophthalmic Assistant, 1990-2000

Eye Associates – Houston, TX

Scheduling

Verify Benefits

Implement procedures

Billing

Patient work-up

Customer Service, 1988-1990

Acoustical Materials – Houston, TX

Inside Sales

Driver payroll

Dispatching

Dispatcher/Office Manager, 1978-1988

FCI Transports – Houston, TX

Dispatching

Hiring

Invoicing

EDUCATION

High School Diploma:

Alice High School - Alice, TX

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